Sales Manager

Steven Luong

**** ****** ********** **, *******, GA 30341

CELL 404-***-**** • E-MAIL *************@*****.***

CERTIFICATION

Management and Strategy Institute

Six Sigma Black Belt Professional (SSBBP)®

Processes and improvement of quality and reduction of defects

EDUCATION

Bachelor of Business Administration May 2008

Managerial Science

Georgia State University - Atlanta, GA 30303

Three years to complete undergraduate studies

SKILLS

Leadership: Exceptional leadership skills in managing teammates efficiently and creating a positive work culture

Analysis Skills: Highly efficient and analytical thinking with demonstrated talent for identifying, analyzing, improving, and streamlining work processes Computer Skills: Proficient with Microsoft Excel (VBA macros), MS Access (SQL), and Microsoft Office Suite

Communication: Excellent listening, written, and verbal communication skills; confident, articulate, and professional speaking abilities

EXPERIENCE

SunTrust Bank April 2014 – April 2015

Personal Banker IV : Provide retail clients company solutions to meet their financial needs. Conduct research and analysis of financial data for management to analyze and forecast sales. Analyze data from daily sales to execute sales plans with teammates to achieve growth in revenue. Assist and lead in day-to-day banking operations. Selected for the manager development program and teammate retention project. 2014 year: 122% of sales goal. 2015 Q1: 176%.

Wells Fargo Bank Dec 2013 – April 2014

Licensed Personal Banker I : Provided retail clients company solutions to meet their financial needs. Analyzed client data to create conversations that led to generating revenue through sales and referrals to in-house partners.

MetLife June 2008 – Dec 2013

Financial Services Registered Representative : Generated commission revenue through efficient sales processes in the areas of financial, retirement, small business, and estate planning. Received Sales Awards in 2009, 2010, 2012 & 2013 for exceeding sales production. Notable awards included: Super Starter Award – Over $20,000 in production revenue in 20 weeks from hire date; Top 20 in the Nation for sales for 2012 2nd Quarter and 2010 3rd Quarter.

REFERENCES

Available Upon Request

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