Engineer Customer Service

Qualifications

Profile

Solutions-oriented, quality-focused, and dynamic engineer, offering

extensive experience in leading engineering changes, process improvements,

and systems modifications. Dependable and highly collaborative achiever who

takes pride in working hard, as well as in identifying methods to improve

product development procedures and to foster quality, innovation,

efficiency, and compliance. Efficient problem-solver and troubleshooter,

extremely adept at utilizing a well-rounded skill set to provide innovative

and effective solutions to address challenging engineering issues. Highly

commended for excellent communication and interpersonal skills. Excels at

establishing and maintaining productive working relationship with

professionals at all levels and diverse backgrounds. Technically proficient

with Microsoft Office Suite, Microsoft Project, Adobe Photoshop, Lightroom,

and Mac.

Areas of Expertise

Project Planning and Management

Continuous Process Improvement

Risk Assessment and Control

Problem Identification and Resolution

Manufacturing Operations

Budget and Cost Management

Data Analysis and Interpretation

Customer Service and Relations

Professional

Experience

Davidson Hotels & Resorts ( Little Rock, AR, USA

Maintenance Engineer Present

Remember MikEm Photography ( Little Rock, AR, USA

Business Owner 2013-2015

Peabody Hotel ( Little Rock, AR, USA

Maintenance Engineer 2009-2013

< Provided hands-on oversight to the daily operations of the engineering

shop, which involved assisting the engineering director and chief

engineer as well as maintaining and repairing hotel equipment and

properties.

< Accomplished a wide range of shop administration responsibilities,

including budget tracking and control, supplies management; invoice

processing; supplier contracts preparation; attendance and timesheet

updating.

Key Highlights:

< Achieved significant cost savings through expert management of the

engineering budget, vendor proposals and contracts, as well as

incoming parts and materials inspections.

< Earned the Rookie of the Month award in just three months of tenure,

in recognition of outstanding ability to adapt to new

responsibilities.

< Obtained the Golden Duck Award in the department within first year of

employment.

< Efficiently performed multifaceted roles in engineering, purchasing,

accounting, and administration without compromising quality of

results, which resulted to the achievement of Employee of the Year

award.

< Took over additional duties, which resolved understaffing issue within

the hotel, despite inclement weather.

< Pioneered the first-ever green program for recycling within the hotel

by initiating the use of light bulbs and batteries.

Earlier Career with

Highlights

AMI Semiconductor, Inc. (Subsidiary of AMI Semicon USA) ( Manila,

Philippines

Senior Reliability Engineer 2005

< Assumed full accountability in reviewing and verifying technology

qualifications for new fab technology processes, from backend to test

site; thereby ensuring uninterrupted and on-time execution of

reliability stresses.

< Successfully cultivated and maintained constant communications with

the AMI USA counterpart as well as delivered timely updates and

accurate data and failure analysis; thereby ensuring long-term working

relationship and obtaining their confidence.

Intel Technology Inc. (Subsidiary of Intel Corp.) ( Manila, Philippines

New Product Introduction/Product Quality and Reliability Engineer 2001-

2004

< Established close coordination with cross-functional teams to ensure

efficient project management and execution, which optimized profit

margin by 2% while reducing manufacturing production cost.

< Expertly utilized product test monitors, as well as quality and

reliability indicators that guaranteed optimum health of new qualified

product; thus increasing productivity, manufacturability, and

sustainability by 5%.

< Seamlessly minimized risk of the qualification, while expediting time

for circuits redesign to be pulled in through constant follow-up and

coordination with ESD designer on status of ESD-corrected circuit.

< Spearheaded the execution of reliability stresses, electrical tests,

and failure analysis, which led to successful assembly certification

for Intel's uBGA package subcontractor.

< Guaranteed excellent quality of subcon, which significantly

contributed in increasing manufacturing capacity by 10% for the

Planning Department; thus, maximizing resources for parts.

Intel Manufacturing Inc. (Subsidiary of Intel Corp.) ( Manila, Philippines

HVM Product Quality and Reliability Engineer 1996-2000

< Served as co-chairman of various boards and committees, which

included:

< Fab Material Review Board (MRB), collaborating with US Fab

Quality and Reliability counterparts to identify discrepant

materials from fab.

< Local Disposition Review Board (DRB), conducting test lots that

failed Post Burn-In (PBI) yields.

< Instituted a competent task force that coordinated with other teams in

determining the root cause and implementing corrective actions to the

stuck erase issue; consequently preventing customer shutdown.

< Rendered hands-on supervision to a DPM workgroup accountable for

resolving various quality issues, thereby reducing DPM of product to

goal while improving product health indicators.

Amkor Anam Philippines, Inc. ( Paranaque City, Philippines

Process and Equipment Engineer, Wirebond 1994-1996

< Efficiently minimized operator assist, from 10 to 7 per hour through

expert implementation of a sensor redesign.

Education and

Credentials

Bachelor of Science in Electrical Engineering (Dean's List) ( University of

Santo Tomas, Manila, Philippines

Certification in Assembly, Fabrication, and Subcon ISO 9000 Certification

Professional

Development

Intel Corp.

Semiconductor Device Physics Product Qualification of Flash Memories

Failure Analysis of Flash Memories Accelerated or Reliability Testing of

Flash Memories Assembly Process Fabrication Process Operation of

Laboratory Equipment (Visual Inspections, Parametric Analyzer, Fat5,

Advantest Testers, Liquid Crystal, others) Basic and Advanced SPC Use

of JMP Software Technical Problem Solving Change Management Safety

and Ergonomics FMEA Design of Experiments Process Capability

Amkor-Anam Inc.

AutoCAD Poka Yoke Microsoft Office Sensors and Transducers Electro-

Pneumatics FMEA

Design of Experiments Total Productive Maintenance Basic and Advanced

SPC MPCPS

Total Quality Culture Assembly Process Training

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