Customer Service Administrative Assistant

Christell J. Edwards

**** *** *********** ****, ******, NC 27893

Phone: 914-***-****

E-mail: *********@*****.***

Page 1 [*********@*****.***]

Skills

Proficient in Microsoft Word, Excel and Power Point. Data entry, interviewing, customer service, receptionist, and light book

keeping. Commissioned Notary.

Education

Monroe College

Bachelor Degree in Business Management June 2007

Experience

Resident Financial Coordinator November 1998 to August 2014

The Wartburg Adult Care Community

Financial planning for prospective residents for nursing home placement

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Prescreen potential admissions for sub acute and permanent placement

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Verification of third party health insurance coverage

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Medicaid planning and preparation for residents in Home Care, Adult Day Program and Skilled Nursing Care

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Conduct face to face interviews, gathering of appropriate documentation, submission and follow up to appropriate

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local District Offices.

Coordination of pharmacy coverage for sub acute and permanent Nursing home residents under new Medicare

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prescription drug plan

Coordination of resident’s discharge plan for return to the community or other appropriate living arrangements with

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various departments

Administrative Assistant / Senior Account Representative February 1991 to November 1998

EE & C Financial Services

• Supervised clerical staff and field service representatives along with distribution of staff work assignments

• Assisted with the day to day operations including troubleshooting for department, complex case review, employee

productivity review

• Managed caseload of over 300 patient files valued at over $3.5 million

• Implemented and developed tracking mechanism to report client evaluation and staff productivity

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