Customer Service Sales

U MA.S

***, ******** **** ****

Sundarapuram,

Coimbatore

Mobile: 979******* Email:

k *****.***@*****.***

Senior Administrative officer and I n-Charge Inventory

M anagement

Motivated strategic person with highly visible management accountabili ties eager

to bring to the fi rm the ability to significantly increase growth, profitability,

efficiencies and potential market.

P rofessional P rofile

A highly competent, motivated and enthusiastic administrative person with experience of

working as part of a team in a busy office environment. Well organized and proactive in

p roviding t imely, efficient and accurate administrative support to the management and

colleagues. Well presented and able to establish good working relationships with a range of

d ifferent people. Possessing a proven ability to generate innovative ideas and solutions to

p roblems.

Areas of Expertise

• Office management

• Administrative support

• Import & Export Documentations

• Minute taking

• Report writing

• Presentations

• Diary management

• Inventory & Stores management

• Administrative functions

• Sales & Service Co-ordination

• Exposure in Central excise & Sales Tax activities

KEY SKILLS AND COMPETENC IES

• Strong organizational, administrative and analytical skills.

• Abili ty to maintain confidentiality.

• Good working knowledge of M icrosoft Office packages.

• Abili ty to produce consistently accurate work even whilst under pressure.

• Abili ty to multi task and manage conflicting demands.

A DM I N ISTRAT IVE ABI L I T I ES

• Maintaining electronic and hard copy filing system.

• Providing t raining and orientation for new staff.

• Coordinating and arranging repairs to office equipment.

• Comprehensive knowledge of M icrosoft Word, Outlook, Excel and Access.

• Scheduling meetings and preparing agendas for them.

• Effective organizational skills.

• Organizing t ravel & accommodation arrangements.

• Resolving administrative problems.

• Supervising other clerical staff.

• Conducting research on behalf of managers.

• Scheduling and delegating administrative tasks.

• Creating presentations and wri ting up reports.

P ERSONAL ABIL I T I ES

• Attention to detail.

• Punctual and reliable.

• Can work without supervision.

• Abili ty to cope up and work under pressure.

• Able to work as part of a team.

• Having a patient outlook.

• Abili ty to prioritize

WORK EXPER IENCE

SEN IOR ADM I N ISTRATOR /SALES & SERV ICE CO-ORD INATOR_-- _STATEX

E NG INEER ING PVT LTD2012 DECE-7 TO 09.04.2015

Developed and sustained relationships with potential and existing clients by co-ordinating

p rofessional meetings, attending promotional events and providing effective administrative

support. Actively supported company sales team. Co-ordinated sales details, pre-sale

material and after-sale deliveries. Handled contacts. Prepared clear sales analysis, as well

as sales reports, sales-order status, sales agreements, in-t ime proposals and presentations.

M ade efficient purchases resale supplies. Responsible for timely, accurate quotations and

various pro-forma invoices to customers, processing inquires, email, phone and fax. Car ried

out customer service management providing clients with information about products and

services, investigating client’s problems and making speedy solutions. Trained new

customer service representatives and helped managers build up existing representative’s

skills. Provided clients with information on products & services

BRANCH I N-CHARGE –V MALO APPARELS PVT LTD 2007-2009

Handled entire operations of the branch like administration, raw material purchasing, co-

ordinating sales with dealers & buyers, payment recovery and pay role processing of

employees.

S EN IOR ADM I N ISTRAT IVE OFF ICER - MONOF I L PR IVATE LTD - 2006 -2007

Worked as part of a team and supporting the office manager. Responsible for the day-to-day

t asks and administrative duties of the office

A DM I N ISTRAT IVE EXECUT I VE - N IR MALA F I LAMENTS I N D IA PVT LTD - 1998-

2005

Meeting and greeting clients and visitors to the office.

T yping documents and distributing memos.

Supervising the work of office juniors and assigning work for them.

Handling incoming / outgoing calls, correspondence and filing.

Faxing, printing, photocopying, filing and scanning.

Organizing business t ravel, itineraries, and accommodation for managers.

Monitoring inventory, office stock and ordering supplies as necessary.

Updating & maintain the holiday, absence and t raining records of staff.

Responsible for purchase orders.

Raising of purchase orders and invoice t racking.

C reating and modifying documents using M icrosoft Office.

Setting up and coordinating meetings and conferences.

I nvolvement in social media implementation.

Updating, processing and filing of all documents.

ACADEM IC QUAL IF ICAT IONS

BSc Chemistry in Ni rmala College for Women

Bharathiyar University 1994 – 1997

Advanced PG Diploma in Computer Education(APGDCA)

Personal Details

• Name : U ma. S

• Sex : Female

• DoB : 12/10/1977

• Mari tal status : Mar ried

• Languages known : TAMI L,ENGL ISH & H IND I

• Mobile : 979*******, 042*-*******

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