Multilingual Support

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CURRICULUM VITAE

Personal information

Full name: Ars ne Thierry LISSOM

Date and place of birth: June 29, 1985

Cellphone: +63-922******* / +63-32-415****

E-mail: *********@*****.**

Status: Single

Multilingual Support Representative

Fluent in both French and English

CAREER OBJECTIVES

Share my huge experience as well as what I've learn in school in order to

build a very strong organized team, raise the company capabilities by

offering a high quality service and develop new business strategies.

DOMAINS OF EXPERTISE

Sales and Marketing, Telemarketing, Telebanking, Customer Service,

Technical Support, Data base Management, Back office and any other field as

long as I can be trained.

PREVIOUS WORK EXPERIENCE

> From October 1, 2012 up to date:

French Proposal Coordinator and French Content Manager (EMEA zone) at

Lexmark Research and Development Corporation. (Multinational Company).

. Back office operations

. Project management

. Work closely and build a good relationship with the stakeholders as

well as external customers

. Provide a best quality service to improve the commitment towards

internal/external customers based on the Company vision: Customer

for Life

. Quarterly IDP (Individual Development Plan), Research and

Development

> From December 2011 to June 15, 2012:

French Technical Support Representative at Cyber City Teleservices

Call Center (Clark, Philippines):

o We were providing to the French-Canadian Customers a top-quality

Technical Support Service through the phone calls and email.

o We were handling customer's queries and complaints.

o We were placing orders for and with customers, tracking their progress

from shipment to delivery (familiar with RMA Application).

> From September 2011 to December 2011:

French Advisor at Engineering Construction and BPO HR Manager (Manila,

Philippines).

o I was responsible for the translation of all the French documents of

the company and its implementation plans.

> From September 2010 to September 2011:

French Customer Service Representative (1st) and Call Verifier (2nd)

for a Financial Account at 24/7 Customer Call Center in Bangalore

(South India):

o We were offering through phone calls (Inbound & Outbound) the Credit

Card MasterCard (Gold & Platinum) to the French-Canadian customers for

the MBNA Bank of Canada now called Bank of America.

PROFESSIONAL TRAINING / Internship

. March 2013: I have attended in France a Worldwide Marketing and

Telemarketing Operations Training at Lexmark (Paris)

. From August to September 2009: Internship at CAMTEL Yaound (Telco

company)

. From October 2009 to November 2009: Internship at NFC Bank S.A (main

office Yaound ).

PERSONNAL PROJECT developped

* 2013 - 2014 Operation Excellence Project (OEP): Reduction of French

Proposals Time Process. Objective: Cost Saving

ACADEMIC BACKGROUND

V From 2006 to 2009: Bachelor Degree in Computer Science (Architectural

& Network) at University of Ngaoundere (Cameroon) (4 years).

V From 1996 to 2004: Baccalaureate Science equivalent to GCE advance

level certificate (Mathematics and Physics) at Government Classic High

School of Edea Cameroon (7 years).

FAMILIAR SOFTWARE

* Operating systems software: Windows XP, Window 7&8, VISTA, Linux

(Ubuntu 8.10).

* Applications software: Microsoft Word, Excel, PowerPoint, Access,

Outlook etc.

* Programming software: Pascal, C++, Visual Basic, WinDev10, html.

OTHERS SKILLS

. Fast learner, Self-initiated, dynamic, enthusiast, tenacity, empathy,

diplomatic, Sense of hearing, conviction, stress free, well organized.

. Good knowledge of sales skills (negotiation skills)

. Marketing and technical knowledge to interact with various

interlocutors

. Translation skills (French to English and English to French)

AWARDS

Perfect Attendance Award at Lexmark (March 2014)

CHARACTER REFERENCES: upon request[pic]

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