Customer Service High School

Tabitha S. Naugher

*************@*****.***

reer Objective

Ca :

Customer Service Professional

Description:

Highly creative and motivated individual. Seeking permanent, full time employment in an

organization where I can grow, and further enhance my professional skills. Very qualified,

holding 6 years total of customer service related experience

Qualifications:

Meticulous worker, efficient, and flexible

Proven ability to identify, analyze, and solve problems

Strong written and verbal communication skills

Proven ability to remain calm, professional, and maintaining a pleasant tone even when

faced with objections

Work History:

Convergent-HealthCare Revenue Cycle Management (March 2015-Present)

Patient Accounts Representative ( mp Agency

Te )

Professionally greet & manage inbound/outbound calls

Collect and verify accurate clinical, financial, and demographic patient data

Utilize multiple client related Health Information Systems

Conduct over-the-phone payment transactions with patient

Completely and thoroughly document interaction on each patient account

Full Time Student (April 2014-March 2015)

Yardi Systems, Inc. (Started July 2013-April 2014)

● Call Center Leasing Representative/Customer Service

Responded to a high call volume from potential prospects (around 60-90 calls

per day)

Entered prospect demographics into database (created guest cards)

Scheduled appointments for different apartment communities

Effectively provided accurate solutions to a wide variety of customer inquiries,

including: customer log-in, customer rent payment, and property rental criteria

Demonstrated the ability to build rapport and relationship with each caller

CMI Group (Dec. 2012-May 2013)

Call Center Collections Representative

Took high volume inbound calls (around 100-200 calls per day)

Negotiated payment arrangements on past due accounts

Recorded information in database regarding financial status and reason for non-

payment towards delinquent balance

Kohl’s Department Store (Dec. 2011- Dec. 2012)

● Sales Associate

Processed check, credit, debit, and cash transactions; maintained balanced register

Assisted customers with locating merchandise

Bank of America (March 2011- Nov. 2011)

Call Center Credit Card Specialist

Medium call volume. Placed outbound calls to new customers (about 60-100 calls per

day)

Identified and addressed account status (current or past due)

Provided full description of credit card and the benefits of maintaining active account

Addressed/answered credit card inquiries from new card holders

Sam’s Club (Sept. 2008- May 2011)

● Retail- Cashier/ Customer Service

Processed merchandise transactions (debit, credit, check, and cash payments)

Recruited new customers/members to attain store daily goals

Accomplishments:

● Yardi Systems, Inc: Won Several Quality Assurance Awards: Scoring 100% out of 100%

● CMI Group: personal collection records of up to $7,000-$10,000 collected in one day,

after only 3 days of training!

● Sam’s Club: Cross trained in more than 5 different departments within the store

● Kohl’s Department Store: Gained recognition from both customers and fellow

employees for “going above and beyond” to assist customers

Education:

● MacArthur High School (Graduated June 2008)

● University of Phoenix-Online (Pursuing B.A., Business Administration

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