human resources, counselor
Resume:
Sarah E. McCaslin, MAC
Costa Mesa, California ***27
314-***-**** ********.*.*****@*****.***
Store Management and Human Resources Experience
• Created highly engaged teams that deliver genuine and rewarding client experience
• Managed several aspects to achieve store goals including: driving sales goals, client service, human resources
management, payroll and operating expenses, loss prevention, and merchandise management.
• Social Media District Captain drove awareness around the use of Social Media and a growing business
• Supported new store openings through travel and visual management
• Recruited, hired, coached and developed through performance management for store and district succession
including delivering quarterly and yearly performance assessments
• Managed payroll and brand policies
• Organized and hosted client events to increase new client base
• Achieved charitable initiatives goals (St. Jude, Susan G. Komen, Breast Cancer Research Foundation) through
hosting raffles and events
• Oversaw multiple locations in district manager absence
• Ensured operational excellence by implementing all brand standard operating procedures
• Acted as the Merchandising Specialist for Old Navy by driving sales through placement and managed a
shipment team to drive productivity for relatable metrics such as units per hour
Counseling Experience
• 700+ hours of counseling-related work over a 9 month period including: 250+ hours of direct client contact
with teens, couples, singles, and age 50-something women; and 150+ hours of supervision with Dr. Richard
Winter, MD and Mrs. Linda Huffman, MAC
• Counseled 14+ clients bringing them to grieve life issues causing depression, anxiety and fear and to use
therapy relationship to practice desired, real life changes
• Counseled 14+ clients facing a variety of challenges including adjustment, marital conflict, parent-child
relationship problems, sexual abuse, rape, singleness, self-worth issues, alcoholism, addictions and divorce
• Collaborated with colleagues in weekly individual and group supervision meetings on client assessments,
hypotheses, interventions and treatment plans
• Set-up appointments, interviewed, explained practice policies, received signatures, and took notes (while
using medical terminology) each session while keeping track of each client's confidential file, respecting
ethics and abiding by state laws for client care. Became familiar with the process of admitting patients,
making sure to protect both the patient and the practice.
Leadership and Support Experience
• Mentored, inspired, and motivated 13+ teenage girls by leading and co-leading 1 and 2 hour sessions weekly
• Lead and trained a therapy group of 15 women ranging in ages 35-60 through the “Celebrate Recovery”
Program (a program for those struggling with addictions in hopes that the graduates might become Sponsors
for other struggling addicts)
• Assisted a Pregnancy Counselor, Adoption Agent, and Director on hospital calls, home visits, and court
appearances by studying the domestic and foreign laws of adoption and integrating them at each practice
Client Development and Marketing Experience
• Assisted 20+ clients as Personal Stylist at Nordstrom by contacting them and inquiring about their clothing
needs. A follow-up appointment would involve an entire fitting room dedicated to complete outfits that
would fit each client’s lifestyle. I would continue my relationship with them by sending thank you notes and
follow-up phone calls ensuring their long-term business with Nordstrom
• Received Customer Service All-Star Award because of my tactical service with customers (personal trade),
sales reports (sales per hour), and consistent achievement of personal sales goals.
• Received Regional Stylist of the Month Award for BP department due to my metrics: sales per hour, units
per transaction, and personal trade
• Within organizational consulting, I developed organizational plans for clients in each space while educating
and advising them about long term maintenance
Helped coordinate, promote, and execute events to raise funding for Bethany’s adoption services and bring in
•
new interest and clientele
Observed, studied, and collected data on teenage population to learn more about the culture in order to
•
expand outreach and successful mentorship both individually and in collaboration with colleagues
Professional History
Store Manager, LOFT, Ann Inc., Ithaca, NY 2013-2015
Merchandising Specialist, Old Navy, Ithaca, NY 2012-2013
Counseling Intern, The Summit STL “Celebrate Recovery”, St. Louis, MO 2011-2012
Counseling Intern, Covenant Theological Seminary, St. Louis, MO 2011-2012
Organization Consultant, Home Services, St. Louis, MO 2011-2012
Personal Stylist/Shopper, Sales, Nordstrom, St. Louis, MO 2009-2011
Organization Consultant/ Nanny, Home Services, Lookout Mtn., GA 2008-2009
Nanny, Home Services, St. Louis, MO Summer 2008
Adoption/Foster Care Agent Intern, Pregnancy Counselor Intern, Bethany Services, St. Louis, MO Summer 2007
Volunteer/ Youth Intern, Lookout Mountain Church, Lookout Mtn., GA 2006-2009
Education
Master of Arts in Counseling, Covenant Theological Seminary, St. Louis, MO 2012
Bachelor of Arts in Sociology, Covenant College, Lookout Mountain, GA 2008
Concentration in Interpersonal Counseling
Minor in Youth Outreach
References
Dr. Richard Winter
Professor, Therapist, Author, Supervisor
Covenant Theological Seminary
12330 Conway Road, St. Louis, MO 63141
*******.******@****************.***
Linda Huffman
Supervisor, Recovery Minister
The Summit STL
927 E Terra Lane, O’Fallon, MO 63366
*****@************.***
Mark Pfuetze, MDiv, MAC, LPC
Assistant Professor
Covenant Theological Seminary
12330 Conway Road
St Louis, MO 63141 (USA)
****.*******@****************.***
Osee Nelli
District Manager
LOFT, Ann Inc.
Vestal, NY
**********@******.***
Jessica Best- Getty
District Manager
LOFT, Ann Inc.
Buffalo, NY
************-*****@******.***
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