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Customer Service Manager

Location:
Grants Pass, OR
Salary:
$60k +
Posted:
May 07, 2015

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Resume:

Derek Vaughn

*** **** ****** ***** *

Rogue River, Oregon 97537

541-***-****

acpkns@r.postjobfree.com

Objective: To obtain a permanent position with a company that provides stability,

challenge; as well as potential advancement and company growth. To

join a team that will compensate me appropriately for my experience

and skills as a proven, multi- industry leader. To work for a company

that I am proud to represent; even when I am not at work. To

personally strive to better myself and the company I represent

everyday; only in line behind the safety of my employees.

To provide safety, happiness, and stability for my family.

Those are my objectives. Those are my measures of success.

Experience

Master Brand Cabinet Grants Pass, Or

Production Supervisor February 2014 to

April 28, 2015

Supervised over 80 people in the Finishing Department of cabinet components.

Learned Lean Manufacturing Processes and integrated them into my daily

responsibilities. Monitored associate safety, department quality, and productivity

hourly in all areas of the department; and addressed issues as needed. Ensured

the product coming into and out of the department met quality standards. Issued

verbal and written warning for safety and performance issues, and kept solid

documentation on all occurrences. Created pivot tables in excel to track the top

issues in defects and scrapped product, and implemented solutions to improve

departmental performance. I was a member of the Safety Committee and

implemented new ideas to improve Safety for the entire facility. I was on 3 Kaizen

Events (make for the better), and was the team leader on the third. We

implemented team decided ideas to improve safety and quality in other

departments; presented a Power Point presentation to all levels of management.

Kept track of, and approved employee time off requests, and daily was in charge

of keeping track of employees working hours in Kronos.

Western Panel Eugene, Oregon

Production Manager October 2013 to

January 2014

Was in the process of learning the company needs, auditing and reviewing current

production processes in the veneer production, personnel, and equipment.

Decided to relocate my family to Southern Oregon.

Jamco Engineering Cottage Grove, OR

Operations Manager April 2008 to

October 2013 (lay-off)

My main duty as the Operations Manager was being in charge of the contract

manufacturing division. Once hired, I designed and implemented JIT processes for

raw materials (from aluminum and steel to sensitive precision electronic devices),

as well as developing a comprehensive inventory control process, a basic

standard of operations in quality control and material/parts inspection, assembly,

and shipping and receiving. Other duties were, scheduling production for the

machine shop, preventative maintenance scheduling, fabrication, painting and

plating, and assembly. Often I coordinated with outside vendors to meet the

demands of the Gantt chart supported ordering system that I developed with the

lead design engineer; along with a system called Pedyn that is a "piggy back"

Microsoft Access program. This required using purchase orders, quotes of cost

assessment, and lead times. I also introduced OSHA approved safety

requirements, personal safety equipment, and other safety related processes.

Other duties were more along the lines of a human resources, such as:

interviewing, hiring, training, reprimanding, and documenting employee issues.

Rosboro Lumber Company Springfield, OR

97478

Shift Foreman August 2004 to

November 2006

Directly supervised over 30 employes in the plywood production department on a

daily basis. Conducted monthly safety and production requirement meetings and

employee job performance reviews. Weekly meetings in sales forecasts and

market conditions. Daily work in employee time keeping using Kronos, Excel

spreadsheets, and Word documentation. In charge of daily production quotas,

production and maintenance department scheduling/preventative maintenance,

and all aspect of month end, quarter, and fiscal ending inventories. Trained

employees on lock-out/tag-out, OSHA laws, and was the plywood facility leader for

the safety committee program. Implemented changes to the departments safety

program, and led tours and employee audits for lock-out and PPE. Served as the

liaison between personnel/shop steward, and upper management in a hourly

employee Union environment. Additional responsibilities included troubleshooting

production and mechanical problems, logging/reporting/implementing/enforcing

changes that needed to be made in order to increase production, quality, and the

safety of all employees.

Georgia Pacific Eugene, Oregon

Shift Supervisor / Quality Control September 1993 to

July 2004

Directly supervised over 40 people in the plywood production department on a

daily basis. Set, adjusted, and maintained production machinery for maximum

quality, safety, and productivity. Coordinated transportation of materials and other

consumable products by road and railroad for incoming and outgoing deliveries

schedules. Trained and cross trained new employees on a variety of production

jobs, lock- out/ tag-out safety, and OSHA compliance. Analyzed, logged, and

implemented changes in personnel, production data, waste recovery, and on-

grade products to increase safe productivity. Completed daily performance reports

using Excel, PMS, MP2, and Kronos. Was a leader of the hiring/firing committee,

safety committee, and assisted in sales seminars for global salespersons. Weekly

meetings to assist in forecast budgeting, personnel needs, economic trends,

safety and market conditions. Assisted the mill Safety Manager in implementing

the SHARPS safety program to all departments within the facility; and trained

employees accordingly. Worked with the sales department on the East Coast to fill

customer orders and schedule shipment. Scheduled department requirements to

meet those scheduled demands. Daily and monthly inventories of all in house

products, customer service and order claims, ordered and inventories production

products.

Bi-Mart Corporation Eugene, Oregon

Sporting Goods Clerk September 1990 to

September 1993

Merchandising Manager

POS IBM Installer / Trainer

Customer Service, stocking/facing shelves, shipping/receiving, daily rolling stock

log, month end inventories, and loss prevention team member. Set up end bases

and displays for products, assembled displays, interpret ate blue-prints for re-sets

and re-models. Installed conduit, wiring, equipment and software for the upgrading

to IBM scanner systems. Traveled and trained employees on these systems all

through-out Oregon and Washington.

Education

Cottage Grove High School Cottage Grove,

Oregon

High School Diploma / Certified Lifeguard / Advanced Lifesaving 1989

Georgia Pacific Advanced Employee Program Eugene, Oregon

Advanced Hardwood Plywood Certification 1999-2000

Lane Community College Eugene, Oregon

GP Sponsored and State Credited Course in: 2001-2002

Psychology

Supervisory Management

Business Management

Economics

Human Relations

TECO and APA Eugene, Oregon

Certified Hardwood Plywood Inspector Certification 2002

Georgia Pacific Corporation Eugene, Oregon

Completion of Forklift Certification 2000-2003

Completion of Industrial Firefighting Training

Completion of Advanced First Aid / CPR

Completion of Human Resource Program

Rosboro Lumber Company Springfield,

Oregon

Personalasis & Public Speaking / Employee Conflict 2005

Solutions Program Certification

Pioneer Pacific College Springfield,

Oregon

AAS Business Administration 2007-2008

Western Panel Eugene, Oregon

Forklift Certification 2013

Master Brand Cabinet Grants Pass, Or

First Aid / CPR Certification 2014

Master Brand Cabinet Grants Pass, Or

Company Vehicle Operations Authorization Certification 2014, 2015

Master Brand Cabinet Grants Pass, Or

Code of Conduct Training Completion 2014, 2015

References: Available Upon Request.



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