Customer Service Manager
Resume:
Derek Vaughn
Rogue River, Oregon 97537
************@***.***
Objective: To obtain a permanent position with a company that provides stability,
challenge; as well as potential advancement and company growth. To
join a team that will compensate me appropriately for my experience
and skills as a proven, multi- industry leader. To work for a company
that I am proud to represent; even when I am not at work. To
personally strive to better myself and the company I represent
everyday; only in line behind the safety of my employees.
To provide safety, happiness, and stability for my family.
Those are my objectives. Those are my measures of success.
Experience
Master Brand Cabinet Grants Pass, Or
Production Supervisor February 2014 to
April 28, 2015
Supervised over 80 people in the Finishing Department of cabinet components.
Learned Lean Manufacturing Processes and integrated them into my daily
responsibilities. Monitored associate safety, department quality, and productivity
hourly in all areas of the department; and addressed issues as needed. Ensured
the product coming into and out of the department met quality standards. Issued
verbal and written warning for safety and performance issues, and kept solid
documentation on all occurrences. Created pivot tables in excel to track the top
issues in defects and scrapped product, and implemented solutions to improve
departmental performance. I was a member of the Safety Committee and
implemented new ideas to improve Safety for the entire facility. I was on 3 Kaizen
Events (make for the better), and was the team leader on the third. We
implemented team decided ideas to improve safety and quality in other
departments; presented a Power Point presentation to all levels of management.
Kept track of, and approved employee time off requests, and daily was in charge
of keeping track of employees working hours in Kronos.
Western Panel Eugene, Oregon
Production Manager October 2013 to
January 2014
Was in the process of learning the company needs, auditing and reviewing current
production processes in the veneer production, personnel, and equipment.
Decided to relocate my family to Southern Oregon.
Jamco Engineering Cottage Grove, OR
Operations Manager April 2008 to
October 2013 (lay-off)
My main duty as the Operations Manager was being in charge of the contract
manufacturing division. Once hired, I designed and implemented JIT processes for
raw materials (from aluminum and steel to sensitive precision electronic devices),
as well as developing a comprehensive inventory control process, a basic
standard of operations in quality control and material/parts inspection, assembly,
and shipping and receiving. Other duties were, scheduling production for the
machine shop, preventative maintenance scheduling, fabrication, painting and
plating, and assembly. Often I coordinated with outside vendors to meet the
demands of the Gantt chart supported ordering system that I developed with the
lead design engineer; along with a system called Pedyn that is a "piggy back"
Microsoft Access program. This required using purchase orders, quotes of cost
assessment, and lead times. I also introduced OSHA approved safety
requirements, personal safety equipment, and other safety related processes.
Other duties were more along the lines of a human resources, such as:
interviewing, hiring, training, reprimanding, and documenting employee issues.
Rosboro Lumber Company Springfield, OR
97478
Shift Foreman August 2004 to
November 2006
Directly supervised over 30 employes in the plywood production department on a
daily basis. Conducted monthly safety and production requirement meetings and
employee job performance reviews. Weekly meetings in sales forecasts and
market conditions. Daily work in employee time keeping using Kronos, Excel
spreadsheets, and Word documentation. In charge of daily production quotas,
production and maintenance department scheduling/preventative maintenance,
and all aspect of month end, quarter, and fiscal ending inventories. Trained
employees on lock-out/tag-out, OSHA laws, and was the plywood facility leader for
the safety committee program. Implemented changes to the departments safety
program, and led tours and employee audits for lock-out and PPE. Served as the
liaison between personnel/shop steward, and upper management in a hourly
employee Union environment. Additional responsibilities included troubleshooting
production and mechanical problems, logging/reporting/implementing/enforcing
changes that needed to be made in order to increase production, quality, and the
safety of all employees.
Georgia Pacific Eugene, Oregon
Shift Supervisor / Quality Control September 1993 to
July 2004
Directly supervised over 40 people in the plywood production department on a
daily basis. Set, adjusted, and maintained production machinery for maximum
quality, safety, and productivity. Coordinated transportation of materials and other
consumable products by road and railroad for incoming and outgoing deliveries
schedules. Trained and cross trained new employees on a variety of production
jobs, lock- out/ tag-out safety, and OSHA compliance. Analyzed, logged, and
implemented changes in personnel, production data, waste recovery, and on-
grade products to increase safe productivity. Completed daily performance reports
using Excel, PMS, MP2, and Kronos. Was a leader of the hiring/firing committee,
safety committee, and assisted in sales seminars for global salespersons. Weekly
meetings to assist in forecast budgeting, personnel needs, economic trends,
safety and market conditions. Assisted the mill Safety Manager in implementing
the SHARPS safety program to all departments within the facility; and trained
employees accordingly. Worked with the sales department on the East Coast to fill
customer orders and schedule shipment. Scheduled department requirements to
meet those scheduled demands. Daily and monthly inventories of all in house
products, customer service and order claims, ordered and inventories production
products.
Bi-Mart Corporation Eugene, Oregon
Sporting Goods Clerk September 1990 to
September 1993
Merchandising Manager
POS IBM Installer / Trainer
Customer Service, stocking/facing shelves, shipping/receiving, daily rolling stock
log, month end inventories, and loss prevention team member. Set up end bases
and displays for products, assembled displays, interpret ate blue-prints for re-sets
and re-models. Installed conduit, wiring, equipment and software for the upgrading
to IBM scanner systems. Traveled and trained employees on these systems all
through-out Oregon and Washington.
Education
Cottage Grove High School Cottage Grove,
Oregon
High School Diploma / Certified Lifeguard / Advanced Lifesaving 1989
Georgia Pacific Advanced Employee Program Eugene, Oregon
Advanced Hardwood Plywood Certification 1999-2000
Lane Community College Eugene, Oregon
GP Sponsored and State Credited Course in: 2001-2002
Psychology
Supervisory Management
Business Management
Economics
Human Relations
TECO and APA Eugene, Oregon
Certified Hardwood Plywood Inspector Certification 2002
Georgia Pacific Corporation Eugene, Oregon
Completion of Forklift Certification 2000-2003
Completion of Industrial Firefighting Training
Completion of Advanced First Aid / CPR
Completion of Human Resource Program
Rosboro Lumber Company Springfield,
Oregon
Personalasis & Public Speaking / Employee Conflict 2005
Solutions Program Certification
Pioneer Pacific College Springfield,
Oregon
AAS Business Administration 2007-2008
Western Panel Eugene, Oregon
Forklift Certification 2013
Master Brand Cabinet Grants Pass, Or
First Aid / CPR Certification 2014
Master Brand Cabinet Grants Pass, Or
Company Vehicle Operations Authorization Certification 2014, 2015
Master Brand Cabinet Grants Pass, Or
Code of Conduct Training Completion 2014, 2015
References: Available Upon Request.
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