Customer Service Accounts Receivable

Eustace A. Dixon

**** *** ****** ***** #*** • Arlington, VA 22204

703-***-**** • ********@*******.***

CAREER PROFILE

Analytical and creative accounts receivable analyst skilled in bringing past due accounts back to current by engaging

clients. Twelve year record of success in A/R complemented by a Master’s Degree in business. Extensive collections

background in organizations collecting upwards of $300 Million monthly. Achieves organizational goals through

attention to detail while remaining focused on the big picture. Exceptional work ethic and creative problem solving

skills with proven communication skills.

AREAS OF STRENGTH AND EXPERTISE

• • •

Accounts Receivable Forecasting Past-Due Accounts

• • •

Collections Client Communications Great Plains

• • •

Portfolio Management Refund Processing Account Tracking

• • •

Cost Point Accounting Invoice Tracking Reporting

PROFESSIONAL EXPERIENCE

Immix Group 10/2014 – 04/2015

Accounts Receivable Collections Analyst (Temporary)

Helps permanent collections employees bring past due invoice accounts back to current status. Engages with customers

regarding past due balances via telephone and email. Logged invoices into invoice database called On Base. Also

accessed software program Great Plains to determine invoice overall status. Ability to quickly send copies of invoices

to customers upon their request. Works with immix Group A/R internal finance departments to help fix any invoice

errors that might occur.

• Learned how to use Accounts Receivable Software Great Plains to determine invoice status.

• Utilizes immix Group intranet to access reports with large dollar amounts up to $6M.

• Helped collections team collect $12 million of invoices over 90 days past due.

• Corresponds with customers via email and telephone to confirm overall payment status.

• Engages with internal A/R personnel to help resolve problematic invoice errors .

CACI International 5/2007-8/2013

Accounts Receivable Collections Analyst III

Managed a portfolio volume between $18 and $25 Million monthly to ensure that services provided to government and

commercial clients were paid for in accordance with contract stipulations. Collaborated with divisional staff

accountants who create and submit invoices to clients, coordinating with program and contract managers to advise on

past-due invoices. Delivered a daily receivable forecast to executive management. Processed daily receivables arriving

via check or ACH. Worked in conjunction with Accounts Payable to issue refund checks to clients.

• Organized and documented follow up efforts to obtain and record payment plan for invoices.

• Logged conversations and other communications related to collection efforts in the ERP system.

• Managed between 80 to 110 large dollar invoices on a daily basis ensuring invoice set up is correct.

• A/R department DSO calculated weekly regarded as competitive in the industry.

• Supported a special Lockheed Martin collections project, bringing in $ 1.2 Million monthly.

• Spearheaded the department-wide refund processing project for 17 A/R analysts.

• Reduced overall A/R balance for E-Venture from $9 to $2.1 Million as of June 2011 and eliminated past due

balances of more than $4 Million.

GTSI Government Technology Services, Inc. 8/2004-4/2007

Accounts Receivable Collections Analyst I

Coordinated with government, commercial and third-party customers to ensure timely payment from clients.

Formulated daily receivable forecast, reporting to executive management. Processed credit card payments.

• Interceded with clients to bring seriously past due accounts valued at $700 Thousand back to current.

• Minimized 55 problem accounts by analyzing and resolving those with partial payments made.

CLIENTS NAME Resume, Page 2

Branch Banking and Trust (BB&T) 5/2002-8/2004

Collections Analyst

Facilitated resolution of past due payments for auto loans, working with customers to devise acceptable payment plans.

Processed payments from customers over the phone.

• Utilized account management tools to track monthly progress of delinquent accounts.

• Located clients with past due auto loans using online resources.

EDUCATION

MBA Business Administration, Florida Metropolitan University

BA Psychology, University of Central Florida

AA Liberal Arts, Valencia Community College

TECHNICAL SKILLS

Cost point accounting programs; Microsoft Office Suite (Excel, Outlook, and Word); PeopleSoft; DFAS My Invoice

Downloads from Internet Explorer; CP Reports; Invoice tracking databases; Great Plains; On Base

AWARDS AND RECOGNITION

• Customer Service Award, CACI International

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