Administrative Assistant Customer Service
Resume:
CARLOS RODRIGUEZ
th
*** ** ** ******, *****, Florida 33135 • **********.******@*****.*** • 305-***-****
OBJECTIVE:
I would like a Administrative Assistant position that provides on the job challenges, where my unstoppable energy, enthusiasm,
self-driven, and passion would be valued.
SUMMARY OF SKILLS:
Familiar with following operating systems, equipment and Languages: English and Conversational Spanish
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software programs: Windows 95, 98, 00, XP, Vista & 7, Typing (45-55 wpm), Internet research, scan, fax and Xerox
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Millennium Me, eMachine, Dell, Hewlett Packard, Macintosh Scheduling hotel, air travel and appointments, coordinate
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Performa 6320CD (Apple), Microsoft Office 2003, 07 & 10, meetings
Adobe Pro, FedEx and Powership/FedEx Ship Manager and Knowledge in Telrad Telephone System
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UPS procedures, Contact Partner 2.5, ClarisWorks 4.0, Coral Valid Driver’s License
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DRAW12, Constant Contact, Kintera Sphere, PowerPoint Notary Public (State of Florida)
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presentations, Excel, Donor Perfect Visual Edition 7.0, Trouble shoot computer software programs (Intermediate),
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Kintera FundWare and Yardi Systems experience with FTP(file transfer protocol), Team Viewer,
Revise and modify company forms Norton, AVG, Printers, Encryption, basic networking and
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Billing, accounts payable, receivable, purchasing and routing
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benefits tracking Design basic websites using html, scripts and linking, adding
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Data entry, Excel (import/export), Data managing, ticket audio and animation, embedding, software used: Photoshop,
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sales and mail merge Flash, Dreamweaver, FrontPage and Expression Web
Communication skills: Customer Service, Assertive, Designer
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Facebook, Twitter, telephone, email and Outlook Adapts to new software applications
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WORK EXPERIENCE:
A Robert Half Company, Office Team (Staffing Agency) – Miami, Florida
(12/2014 – Current) Administrative Assistant
Lehman Pipe Plumbing Supply, Inc.
(02/2015 – 03/2015) Clerical Assistant
Responsible for scanning daily company documentation to specific profiles; filing.
A Robert Half Company, Office Team (Staffing Agency) – Tampa, Florida
(09/2013 – 12/2014) Administrative Assistant
D4, LLC
(08/2014 – 12/2014) Forensic Scanning Assistant
Responsible for scanning confidential documentation.
Lutheran Services of Florida
(04/2014 – 05/2014) Administrative Assistant
Responsible for answering telephone calls, translate, file and track appointments.
The Palms at University (Catholic Charities)
(09/2013 – 11/2014) Administrative Assistant
Administrative Assistant
Promoted to Onsite Residential Manager at The Palms at University
Responsible for all leasing activities including but not limited to: assisting in tenant screening and processing of credit and
background checks, touring apartments with potential resident(s), lease and/or pre-lease apartments, prepare and complete
lease/renewal documentation, complete move in procedures, explain lease and all paperwork to potential resident(s),
experience in multi-family resident leasing, operating property software systems (Yardi), deposits, walk apartments and
community and assist with resident relations, assisting resident(s) with maintenance requests, handling telephone calls and
on site traffic, assisting with modifying residential forms, coordinate and schedule maintenance with vendors, contractors
and track all maintenance issues.
Silver Airways Fort Lauderdale, Florida
(07/2013 – 08/2013) Flight Attendant
Responsible for ensuring the safety and comfort of airline passengers before, during and after airplane flights, to work as a
flight attendant, an individual must be Federal Aviation Administration (FAA) certified and have customer service
experience.
Carlos Rodriguez ~ Resume ~ Page i
ERi – Employment Resources Inc, (Staffing Agency) Miami, Florida
(04/2013 – 07/2013) Administrative Assistant
Silver Airways
(04/2013 – 07/2013) Technical Publications Assistant
Safety Security & Regulatory Compliance Department: Assisted in the creation and distribution of thirty (30) electronic
company manuals representing each department at Silver Airways, edit, proof read, format and update; create
spreadsheets for advice form tracking, mail merge distribution, administrative support and some travel; the International
Air Transportation Association (IATA): International Operational Safety Audit (IOSA) is the governing body for International
Safety Standards as it applies to the Aviation Industry. The IOSA inspected our work in conjunction with the Federal
Aviation Association (FAA) and after several revisions, gave Silver Airways the “green light” on all manuals. This was a huge
accomplishment for Silver Airways and puts them at the forefront of Regional Airports within the US and abroad.
USG&E (US Gas & Electric)
(10/2012 – 11/2012) Operations Analyst
Supporting the Operations Department with enrollment forms, reinstatements, cancellations and enrollment rejections, third
party verification review, process rebates, cancellations and check requests, scanning and saving customer correspondences
to customer folders and backup Front Desk, customer service with phone coverage when necessary.
Manpower (Staffing Agency) Miami, Florida
(07/2012 – 07/2012) Administrative Assistant
Plaza of the Americas
(07/2012 – 07/2012) Administrative Assistant
Answer inquiries, file, produce alert notices, obtain information for the public, customer service, visitors, and other
interested parties; provide information regarding activities conducted at the establishment: location of departments, offices,
and employees within organization.
Assignments
(08/2000 – 07/2003) Administrative Assistant
Administrative basic support at the following assignments: Citibank (International Planning Group), SunTrust Bank, IVAX
Corporation, George Weston Bakeries, Inc., and Thomson Consumer Electronics, Inc.
Victoria & Associates Career Services, Inc. (Staffing Agency) Miami, Florida
(05/2010 – 05/2012) Sales Administrative Assistant
Trump International Beach Resort
(05/2012 – 05/2012) Sales Administrative Assistant
Provide support to Sales Managers, assist in general administrative duties including typing, filing, word processing and
answering phone; process all paper flow in and out of sales office; maintains a filing system or reports and pertinent hotel
records; answers/forwards client requests, customer service regarding complaints or questions in a courteous and timely
manner; compiles computer reports and special assignments; efficiently handles all inquiries in absence of Director and
Sales Managers; adheres to Trump Miami Service Standards.
Royal Caribbean Cruise Lines
(05/2010 – 06/2010) Data Entry Specialist
Public Relations Department; Entering existing data from one software system to a newer version.
A Robert Half Company, Office Team (Staffing Agency) Camden, New Jersey
(12/2010 – 08/2011) Administrative Assistant
Hispanic Family Center
(12/2010 – 08/2011) Administrative Assistant
Provide support to staff in the following departments: LIHEAP (Energy Assistant Program, Mental Health & Drug Abuse
Program, billing (form CMS-1500) for Partial Care Program, customer service, answering telephones, prepares confidential
excel spreadsheet statistical reports for varies departments, research and compiles confidential data for special projects,
schedules clients appointments, assist Doctors with conversational language translations.
Care Resource, Inc Miami, Florida
(07/2003 – 04/2010) Public Relations Marketing Assistant
Assist in accounts receivable & payables between both the marketing and finance department, generate reports, the
creation of presentations for media sponsors and 3rd party vendors, sponsorship initiatives, assisted with specific aspects of
special events such as media, press credentials and interviews, media buys, relationships and closing of sponsorship
agreements, records management, office equipment, coordinating, scheduling, assist in graphic designing palm cards,
posters, flyers and email blast templates, assist with maintaining agency’s websites (careresource.org, whiteparty.org,
aidswalkmiami.org and Facebook) with updated information, assign as department’s liaison for the Heatwave Pool Party
(White Party) and Botanical Gardens Post Party (AIDS Walk) coordinating logistics and volunteers, statistically track White
Party ticket sales through Finance’s Fundware program, VeriSign & American Express websites, track and generate reports
for Jewelry & CD sales for White Party.
Carlos Rodriguez ~ Resume ~ Page ii
(07/2003 – 07/2005) Administrative Assistant for Marketing & Development
Promoted to Public Relations Marketing Assistant
Managed office, by default assist in public relations, support Executive Director, prepared purchase orders & check request,
supervised volunteers, assist with questions, decision problem solving by telephone and email, customer service, ticket
sales and reports, excel export/import data for mail merge to generate thank you letters, re-modified the departments
forms, teamwork skills, notary for the agency, statistically track agency’s liquor and prize inventories, order supplies and
office equipment.
Manpower (Staffing Agency) Reading, Pennsylvania
(12/2000 – 07/2003) Administrative Assistant
Sovereign Bank (Legal Department)
(12/2000 – 03/2001) Administrative Assistant
Worked closely with attorneys and paralegals in Reading, Pennsylvania, assist in billing, internet research, managing the
department’s filing system by opening and closing confidential files.
Pomerantz Staffing Services, LLC (Staffing Agency) Coral Gables, Florida
(02/2000 – 07/2003) Administrative Assistant
Assignments
(02/2000 – 07/2003) Administrative Assistant
Administrative basic support at the following assignments: Everett Clay Associates, CSI (Communications Strategies, Inc),
and John S. and James L. Knight Foundation.
The Ocean Club Community Association, Inc. Key Biscayne, Florida
(10/1998 – 10/1999) Administrative Assistant to the Director of Security
Obtain all pertinent information for employment execution, scheduling, payroll and records management, maintained staff
records to include attendance, benefits and deductions, communication both internal and external, assist in Human
Resources, customer service, resident/guest relations, assist in liability issues, assist in preparing the annual budget of
($1.5 million) using excel, assist in management of ‘Marlok’ computerized key entry system, assist in developing the policies
and emergency procedures manual, assist in developing the training manual, interdepartmental coordination.
Urban Retail Properties Company, The Mall at 163rd Street North Miami Beach, Florida
(10/1993 – 10/1998) Specialty Leasing Assistant
Support Mall Manager, notary for the department, assist in leasing agreements and negotiations, provide specialty leasing
tenants with details of rental, percentage rent and/or outstanding charges, generate the weekly, monthly sales report and
percentage rent calculations, analyzing sales trends in conjunction with merchant weekly sales figures using excel,
coordinate with Field Accountant to ensure timely payments of specialty merchant’s rent obligations and administered
polices and collection of delinquencies according to guidelines, assist in preparing the annual budget, coordinate
maintenance with the upkeep of specialty leasing retail units (i.e., pushcarts, kiosks and in-line spaces).
Administrative Assistant to the Director of Loss Prevention
Promoted to Specialty Leasing Assistant
Performed duties normally associated with a supervisory position such as providing training, counseling sessions,
security/loss control, investigations, keep track of security statistics, assist in the annual budget preparation using excel,
assist and reply to mail concerning the security department, coordinate maintenance with the upkeep of the security office
(i.e., doors, locks, telephones and organization).
Security Officer
Promoted to Administrative Assistant to the Director of Loss Prevention
Support Director of Security, patrolling the property by mobile unit, keeping watch for and inspect any suspicious activity
that might be deemed hazardous to mall property, help in non-emergency assistance, handling the distribution of keys for
management, secure check points, maintain records of operation and report to the appropriate law enforcement agency and
supervisors on all losses where possible criminal action is indicated.
EDUCATION:
High School Diploma – Completed at Reading Area Community College – Reading, Pennsylvania
Partial Status at Miami-Dade Community College (2) years – Miami, Florida
Carlos Rodriguez ~ Resume ~ Page iii
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