Customer Service Management

Location:

Salary:

15.00

Posted:

May 07, 2015

TIMOTHY C MILLS

Objective: To utilize my experience in customer service and management to secure a position in

working with the public continuing to give outstanding customer service.

EXPERIENCE

BARNEYS – New York June 2004 – Present

Corporate Receptionist

Provide assistance to clients in account resolution. Assist with General Management and

Financial control. Direct Clients and Vendors to appropriate departments for solution control. Act

as a liaison for Local and International clients.

ANDREW INTERNATIONAL – NY July 2003 – Oct 2007

ADT Dispatcher

Directed and prioritized calls from the main Monitoring Unit in Aurora, Colorado. Maintained and

updated phone logs for review by Upper Management. Reviewed discourse with supervisors daily

for review.

NYPD - NYC January 1990 – July 2003

NYPD School Safety Agent

Mediated and defused altercations between School Personnel and Students. Provided continued

mediation support between students. Detained and transported students to designated booking

facilities. Maintained and updated school safety logs and safety reports. Well versed in police

code terminology. Continued education in Professional development training and utilized

knowledge of data analysis.

EDUCATION

High School of Graphic Communication Arts June 1986

Diploma

CERTIFICATIONS

NYPD

Peer Mediation – Gang Violence

CDL Permit

Passenger Endorsement

Airbrakes