Customer Service High School
Resume:
Sheena C. Johnson
*** *. ***** ****** *** York, NY 10035
*********@*****.***
Objective: A challenging position in a professional environment in which to learn new technologies and
skills while utilizing my previous experiences to improve beyond my current abilities
Education:
01/2002 Murry Bergtraum High School for Business Careers
- High School Diploma
- Administrative Assistance (Major)
Employment:
06/2005 – 03/2014 Data Analyst, Complete Discovery Source, Inc - New York, NY
- Performed routine office/clerical duties to include B/W and color photocopying,
electronic, hardcopy and scanning of Confidential and Sensitive Documents
- Quality Assurance for Copied and Scanned Documents
- Handled internal request pickup, sorting, binding and delivery
- Creating cases for data loading into case management and review databases, following
standard naming conventions
- Perform other technical support functions, such as data file conversions, file transfers,
and importing data into applications for image conversions and OCR
- Maintain a friendly and approachable attitude towards clients and staff
- Insure accurate information is provided to all clients
11/2003 3/2004 Guest Room Attendant, Harbor Motor Inn – Brooklyn, NY
- Maintained the guestrooms administering duties like making bed’s, vacuuming,
emptying trash, wiping down or dusting all surfaces.
- Ensured to keeps the supply cart neat and organized at all times.
- Ensured to keep the linen closet clean & well organized.
- Performing laundry duties and other cleaning and maintenance operations
- Highly skilled in providing excellent, well-mannered, friendly service to guests
02/2000 7/2002 Sales/Cashier, Century 21 Department Stores – New York, NY
-Managed and dealt with customer relations
Efficiently and accurately processed customer check-out including cash, check and
credit card transactions maintained and balanced an accurate cash drawer
Assist in floor moves, merchandising, display maintenance, and housekeeping
- Maintained inventory control and merchandise stocking
- Maintained clean and orderly checkout areas
06/2000 – 11/2000 Receptionist, Ninth Avenue Dental – Brooklyn, NY
- Meet and greet patients
- Tracked and entered patients’ medical data
- Answered phones & transferred calls accordingly
- Confirmed appointments and completed insurance verifications
before the given time period
- Maintain important patient and office records
- Setting up trays and sterilizing instruments
Skills/knowledge: - Excellent interpersonal and customer service skills
- Strong written and verbal communication skills, Merchandising
- Proficiency with MS Word, MS Excel, MS PowerPoint
Law 4.0, Law TSI
References: Available on request
Contact this candidate