Customer Service Front Desk
Resume:
Iswari Foxworth
[Astoria, NY 11105]
*******@*****.***
Front Desk Agent:
To obtain a, position of front desk which will utilize my excellent customer service, administrative, management skills and experiences, while offering me ample opportunities for career growth.
Qualification Summary:
Capability includes: Administrative, Higher management skill, Exceptional Customer Service, Front desk receptionist with strong communication skill, General Accounting, Microsoft 2013, Opera System, Sabre, Good team work player, Knowledge in social media, friendly personality. Good work ethic, positive attitude and problem-solving skills.
Professional experiences:
Supervisor: Visa Cunsultant
Ensured all the visa applicants have been served properly with their requirements with quality check.
If needed talk to the General Consulate of India about the visa application and solve the problem.
Provide the daily report of the applications from walk- in to postal with the details of processed, pending and disqualify numbers to the station manager. Provided proper reason for disqualifying application to the client in convincing atmosphere and honored by the company as the best employ for 2014. Help to manage whole office operation effectively.
FRONT DESK AGENT:
Ensure all customers are welcomed and checked in efficiently and with the highest level of hospitality being extended.
Make sure the correct accommodation is allocated, with special attention to VIP clients.
Provide attention that check out is efficient and if a guest has any complaints or queries these should be auctioned in the correct way.
Greet and escort guests to their rooms in a polite and efficient manner.
Secure that all hotel credit procedures are applied in a discreet and tactful manner. Ensure high level of communication between front of house and all other departments within the hotel.
Passenger service Agent:
I have worked as a passenger service agent in the front desk for Singapore Airline at the JFK Airport.
Issued tickets and booked seats. I have provided clerical, secretarial service and maintained confidentiality
Cox & King New York 01/05/2014-05/01/2015
Holiday Inn Express: New Jersey 02/13/2012-05/02/2014
Singapore Airline New York 06/06/2011-31/01/2012
Cheapo Air New York 03/04/2007-02/04/2011
Education:
Bachelor in Business Administration
Tribhuvan University, Kathmandu Nepal
Hotel Management Training and Life Insurance Licensed etc.
Interests: Reading, Writing, Music & Gardening
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