Customer Service Sales Representative

***** ****** **. *** ** North Hollywood, CA *****

HARUTYUNYAN ALBERT

O BJECTIVE

Offering strong sense of responsibility and work ethics with a cheerful outlook and a positive

Attitude. Posing 5+ years of experience in customer service, finance, marketing and management.

Great communication and organizational skills with the ability to work flexible hours.

EDUCATION

May 2013

California State University of Northridge

• Bachelors in Business Management

Los Angeles Valley Colleg May 2008

• Associates Degree in Business

Marshal Junior High School June 2004

• High School Diploma

EXPERIENCE

California Transportation Services Janurary 2014 – Present

Patient Transporter/Driver

• Transported patients to/from facilities

323-***-**** **************@*****.***

• Capable of dealing and communicating with diverse kinds of passengers

• Complete knowledge regarding the safe transportation of people from one place to another

• Profound ability to handle local traffic rules and regulations

• Skilled in handling special logistics and looking after the route planning process

• Capable of providing exceptional customer service and looking after the advanced security protocols

One West Bank August 2010 – December 2012

Lead Teller

• Proven Teller Supervisor skills in branch operations and teller personal

• Manage the teller team to become knowledgeable advocates of bank products and customer service

Satisfactions

• Customer service champion - Deal with difficult/high-profile customer issues

• Work with teller supervisor peers from other bank branches regarding teller training and

consistent processes

• Handle transactions over individual teller limits within authority

• Coordinating / Planning Bank events and meetings

• Processed essential branch documentation

• Assisting managers with various projects

• Contributing great ideas on new inovations withing the industry

• Answering phone lines

• Creating annual reports

Citi Bank August 2007- January 2010

Head Teller August 2009 – January 2010

• Proven Teller Supervisor skills- branch operations and teller personal

• Manage and lead teller team to become knowledgeable advocates of bank products and customer service

satisfactions

• Department Inspection and Quality check/ walk though

• Enthusiastic, goal oriented and customer service champion

• Deal with difficult/high-profile customer issues

• Work with teller supervisor peers from other bank branches regarding teller training and consistent processes

• Handle transactions over individual teller limits within authority

• Responsible for service officer duties

Teller August 2007 – July 2009

• Conducted weekly inventory updates

• Provided excellent customer service

• Handled customer problems with care

• Handled large amount of cash

• Trained new employees

Home Depot August 2006 - August 2007

Department Manager/ Sales Representative

• Conducted efficient inventory control/ print daily inventory documents

• Rotated items and kept inventory control on expired items/assessment of damaged items

• Trained new employees

• Fork Operator

• Received products and distributed merchandise to their proper departments

• Department Inspection and Quality check/ walk though

• Submitted ideas to increase store revenue

• Handled customer problems with care

• Responsible for handling cash register

• In charge of Event Scheduling

• Handled monthly window displays

S KILLS

Trilingual: Armenian, Russian, and English (read/write/speak).

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Excellent knowledge in Microsoft Office: Word, Excel, PowerPoint, Outlook, OneNote, Internet Explorer;

Adobe PDF; Photoshop; type 50-55 wpm.

Stronge knowledge and experience in finance.

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Excellent management and customer service skills (with 5+ years of experience).

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Strong sense of responsibility and work ethics, cheerful outlook, positive attitude,

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team player, organized, neat, efficient, fast learner.

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