Customer Service Manager
Resume:
Maria Salinas
Rosenberg TX, 77469
PH: 832-***-****
Email: ************@*****.***
Objective:
Looking to obtain a responsible and challenging position, where my education and work
experience will have valuable application to any workplace.
Employment:
Clayton Homes Home consultant 2012-present
• Process loan applications
• Sale of current homes to be made or off the lot
• Delivered weekly sales meetings
• Set up quarterly goals for the office to complete
Sunbelt Credit Manager 2006-2011
• Directly responsible for scheduling, hiring, and training employees
• Processed new loans, set weekly goals, and ensured quality customer service
• Reconciled and Made deposits to the bank
• Orchestrated all collection activities for past due accounts including field visits
• Call owners of delinquent accounts on a monthly and weekly basis to solicit payments
• Manage arrears accounts
• Prepare accounts for ledger handovers
• Reconcile accounts
• Forecast weekly and monthly cash flow and budgets
• Maintain active accounts up to suspension
• Processed tax returns and maintained a professional work environment
Rent-A-Center I/O Manager 2003-2006
• Directly responsible for all collection activities, week goals, and team performance
• Setup and displayed furniture according to company standards
• Processed bank deposits, payments, and set-up new customer accounts
• Collected past due revenues on delinquent accounts by phone and by legal action.
K-mart Human Resource Assistant 2001-2003
• Help process store schedules
• Coach and train new and current employees
• Hire and help new employees with packets
• Set up store wide meetings
Education University of Phoenix Associates and Bachelor’s degree in Business
Administration
Skills
Proactive and task oriented with amazing problem solving ability
Excellent written and oral communication skills
Ability to work in a team and independently
Patient, devoted and open minded, fluent in both English and Spanish
Contact this candidate