Customer Service Manager
Resume:
Georgia McMillan
Conroe, Texas 77032
Email: *****************@*******.***
QUALIFICATIONS:
Work well without supervision
Ability to prioritize and remain focused on the essence of an issue
Excellent with customer support services
Skilled at learning new concepts quickly while working well under pressure
EXPERIENCE:
2014-Present WE-B-INK, LLC
Houston, TX
Customer Service Manager/Purchasing Coordinator
Manage, lead and assume responsibilities of all customer service issues
Respond to customer service requests via phone and e-mail and solve all
customer service problems
Handle all Customer claims/disputes Via Chargeback or PayPal Dispute
Issue all Refunds for customers
Monitor each days orders and ensure they are processed through the system
Notify Fullfillment which orders to ship and what method to ship them
Manage all drop ships and coordinate with Vendors to ensure they are
shipped correctly
Maintain Inventory through various inventory programs
Initiate and send all Purchase orders to Vendors
Reconcile Invoices for customer orders and all Purchase orders with vendors
AR&AP
Customer Shipment Resolution(shipping errors & damages with customers, UPS,
FEDEX, USPS & DHL)
Handled all Customs Issues with incoming freight shipments
Management of damaged merchandise from our suppliers
Ensure any misshipments are handled
Many other general office duties
2012-2014 CandleLuxury
The Woodlands, TX
Customer Service Manager/Warehouse Supervisor
Inbound Phone sales order management
Respond to customer service requests via phone and e-mail
Order Manager(overall responsibility of managing orders through the system)
Notify Fullfillment which orders to ship
Manage and Process orders(packing slips, transactions, shipping labels, and
shipping confirmations)
Conduct a quality check of all items prior to shipping
Manage back orders including communication with customers
Prepare packing slips and shipping labels
Customer Shipment Resolution(shipping errors & damages with customer and
UPS)
Receiving of inbound supplier shipments in SEOM
Management of damaged merchandise from our suppliers
Extensive work with computer based inventory programs
2009-2012 Hallmark Marketing Corp. North Houston,TX/North
East, TX
Retail Territory Supervisor
Supervise a group of Retail Merchandisers
Manage all customer service related issues at store locations
Daily communication with store managers and directors
Managing Service and Travel Budgets
Supervise Basic Merchandising
Manage installation activities and resets
Re-order merchandise as needed.
Set and order seasons
Stock New Merchandise
As well as all other general office duties
1998-2000 NCI Building Systems, L.P.
Houston, TX
Executive Administrative Assistant to CFO/Investor Relations
Responsible for all Executive level administrative duties to Chief
Financial Officer and Executive Vice President, Travel Arrangements,
Correspondence, arrange quarterly conference calls and Board meeting
Preparation of all Investor relations information and distribution of 10K
and 10Q reports, and any other investor materials.
Handled mailing of all information requested by potential investors,
analysts and Brokerage Firms.
Assisted supervisor with special projects
1996-1998 Morgan Stanley DeanWitter
Houston, TX
Operations manager
Responsible for all aspects of operations and back office work for
brokerage firm
New Accounts and A/P
Taking in and processing all securities and deposits made at branch
Bank Reconciliation of customer and House accounts
Funds paid, journaling of all funds between accounts, Wire transfers,
daily deposits to bank
As well as greeting clients & answering multi-line phone system
Supervise all aspects of daily operations and operations staff
1994-1996 Bettis Corporation
Waller, TX
Documentation Clerk/Engineering Secretary
Organize & maintain blueprint room
Filing, logging in documentation, preparing correspondence and reports
Coordinating meetings and travel arrangements
Word-Processing, Spreadsheets, Database work such as structuring Bill of
Materials and various other
Secretarial duties
EDUCATION:
Waller High School
Northwest Harris County Community College
LICENSES & CERTIFICATES:
I have attended and received certificates for the completion of the
following Microsoft courses.
Word for Windows
Access
Excel
COMPUTER SKILLS
Extensive Data base work
Power Point
Publisher
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