Technical Support Technician

John K. McNabb, Jr.

** **** ******, ********, ** 02025 781-***-**** (h)

****@********************.*** **********@*******.***

www.southshorepcservices.com 781-***-**** (w)

Objective: IT Desktop Support Position

IT Skills Include:

• Technical support & troubleshooting Network troubleshooting

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• Malware detection & removal Imaging desktops

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• Office installation & troubleshooting Data recovery

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• Cisco router & switch installation Laptop repair

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• Adtran router installation Mac hardware repair

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• Printer installation & troubleshooting Excellent communication skills

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IT Experience:

2009 – present South Shore PC Services. Principal. Provide PC repair and other tech support

services for homeowners & small businesses on the South Shore. Provide IT

Technician services to many businesses through OnForce, Field Nation,

WorkMarket, and Field Solutions. Provide a wide variety of IT services usually

on my own, but sometimes as “smart hands” or with network technical support.

Strong experience & skills with desktop support, data recovery, malware

removal, network installation & troubleshooting,

8/14 thru 2/15 Electrochem Solutions Inc., Raynham MA. Provided onsite Deskside IT

services as contractor through Synergy Global Solutions.

Jan. – July 2009 Global Digital Forensics. Provided contractual support to project at a mid-sized

engineering company to scan & remove malware from about 300 PC’s.

Certifications:

• Microsoft Certified Systems Administrator (MCSA): Windows Server 2003

• Microsoft Certified Solutions Associate (MCSA): Windows 7

• Microsoft Certified IT Professional (MCITP): Windows 7, Vista

• Microsoft Certified Desktop Support Technician (MCDST): Windows XP

• CompTIA -- A+, Network+, Server+, Security+

• Dell Certified Systems Expert DMS (NON_DSP) Client Softskills

Microsoft Transcript Sharing Code & CompTIA Certifications provided on request.

Previous Experience:

1999 – 2009 Government relations - Clean Water Action (environmental non-profit)

1997 – 2010 Water Commissioner, Town of Cohasset (elected). Chair 1998-2005

1989 – 1999 Government Relations consulting

1983 – 1989 Legislative Liaison - Mass. Dept. of Environmental Protection

1979 – 1983 Newspaper writing, editing, & public relations positions

Education: Bowdoin College, B.A., Psychology with Honors, 1978.

Cohasset High School, graduated 1974.

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