Customer Service Sales

SAMANTHA E. GILANYI

*** ********** **. **********, ** 08088 609-***-****

acpkir@r.postjobfree.com

Objective: To secure a challenging position that will allow me to utilize my strong organizational skills, supervisory

skills, education, and ability to work well with others.

Qualifications:

● Thirteen years working directly with people in retail, hospitality, and human/medical services

● Two years supervisory experience between retail and hospitality

● Two years successfully running my own direct sales company

● One year experience in payroll, scheduling, and office management for a small business

Skills:

● Proficient in Microsoft Word, Excel and PowerPoint

● Proficient in QuickBooks

● Proficient with Social Media

● Strong interpersonal and customer service skills

Experience:

Private In Home Nanny, Cherry Hill, NJ February 2014 Present

● Carry out daily living activities based on child’s physical and emotional needs

● Scheduling of doctors’ appointments and play dates

● Socializing child in safe environments

Griswold Home Care, Berlin, NJ me Health Aide/ Companion arch 2013 Present

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● Travel to clients’ homes to follow through with their daily care plan

● Documentation of client’s day

● Quick decision making during medical emergencies and crisis situations

Tom’s Place, Egg Harbor City, NJ anager gust 2012 August 2013

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● Supervised employees and daily operations

● Managed the office which included scheduling of employees, payroll, inventory, paying vendors, and

submitting all tax documentation to the state and federal government.

● Adhered to all Liquor License laws in New Jersey

Bancroft, Cherry Hill, NJ Direct Care Professional January 2009 December 2013

● Assisted high functioning adults with brain injuries with their daily living routines and care plans

● Administered medication and ensured all documentation was completed

● Prepared all group room teaching plans and kept all client log books updated with goals

● Worked on a team of direct care staff to make sure clients’ needs were met and maintained a safe

environment for clients.

Children’s Home of Burlington County, Mt. Holly, NJ rect Care Professional ay 2008 – September2008

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● Acted as a role model and caregiver to high risk adolescent girls from traumatic backgrounds

● Followed through with all care plans and documentation as needed

● Administered medication when necessary

Lane Bryant, Mt. Laurel, NJ ll Time Key Holder/Sales Associate ay 2006 January 2010

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● Complied with all company policies and procedures in regards to stock, register reconciliation, opening and

closing store routines, and supervisor responsibilities

● Worked with the team to achieve sales and credit goals

● Served on several store opening teams in New Jersey and Pennsylvania

Education:

M.B.A. in Health Services Administration, December 2011

Strayer University, Washington, D.C.

B.A. in Psychology, Cum Laude, May 2009

La Salle University, Philadelphia, PA

Honors and Activities

● Independent Thirty One Consultant, Independent Chocolatier

● Golden Key International Honor Society, Strayer University

● Special Olympics Bowling Coach, 2011 2012 Season

● Psi Chi National Honor Society in Psychology, 2009

● Phi Theta Kappa Honor Society, 2005

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