Project Training

Ursula O. Alston

** ********* *****, *********, ** 08540

Mobile 973-***-****

****************@*******.***

SUMMARY

An accomplished professional with 17 years’ experience in implementing and supporting Financial/Accounting applications. For the last 15+ years, I have specialized in Oracle Applications. She has cross industry experience including pharmaceuticals, manufacturing and federal/local government. I hasve a strong functional experience in the Oracle Financial and Supply Chain applications including Accounts Payable, Cash Management, iExpense, Purchasing and iProcurement. She has been involved in all aspects of the software implementation lifecycle, including Business Requirement Analysis, GAP Analysis, Design, Configuration, Testing, Implementation, Deployment, Training, and Post Production Support. proven ability in analyzing and troubleshooting application issues and training end users.

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EXPERIENCE

May 2013- December 2014 Deloitte LLP Senior Consultant

* Create project management structure on client engagements

* Understand and clarify clients' requirements and manage key stakeholders on a day to day basis

* Use specific consulting methodology tools and techniques to analyze and deliver solutions to the client

* Assist with business development initiatives

* Provide functional support for Oracle Financials modules

* Created process flows and procedure manuals

* Work with senior management to help make major decisions and implement improvements that dramatically increase the performance of our clients' business

* Developed documentation to support current business process

July 2010 – December 2012 Ansell Healthcare – Project Training Manager (Release 12 Oracle Implementation)

In partnership with Systems Integrator perform a Training Needs Analysis and develop and manage the training work plan (including Project Team Training, Train the Trainer and end user training) based on the identified needs

Approve and manage approval of training deliverables from Systems Integrator and any other sources

Manage logistics required for training delivery for all delivery methods including reviewing site requirements

Monitor and report on Knowledge Transfer progress

Evaluate training effectiveness and implement improvements

Conduct identified Training including train the trainer and end user as required

Serve as a coach and resource to all internal Ansell trainers for assistance and support

Charter training needs for business users by country, department, frequency of application use

Deliver production of high quality training manuals, exercises and labs and global provision of training sessions via instructor-led classes, webex and the UPK tool.

Effective elicitation of business requirements and clarification of business processes from Horizontal Process Owners (HPO’s) in primary application areas - iProcurement, AR,OM, AP, GL,

Assist in identify and resolve gaps, determine training and support needs and provide required training and support.

On-ground support and resolution of user issues for various Oracle Application modules.

Assist Training Manager with day to day training needs

Created and delivered Oracle end user training and assisted process owners in understanding Oracle functionality.

Perform Training Needs Analysis

Arrange the logistics required for training delivery for all delivery methods including reviewing site requirements

Provided on-site and remote training support to various departments and end user community.

Developed documentation to support current business process.

Liaison between business process leads and the technical support team.

Developed and maintained effective relationships with clients and cross-functional teams

Provided function end users with an understanding of the capabilities in Oracle Application applicable to their business functions and processes

May 2010 –July 2010 DUN & BRADSTREET – Project Professional Consultant (Release 12 Oracle Implementation)

Reconfigured current business processes and recommended Best Practices for Procure to Pay

Planned and made recommendations for the organizational change management of the Purchasing department.

Manage task list and resources to support project plan

Provided on-site and remote training to various departments and end user community.

Developed documentation to support current business process.

Liaison between business process leads and the technical support team.

Facilitated Sarbanes Oxley workshops between departments to review their process and operations for compliance.

Revamped current Help Desk configuration and support process.

March 2010-May 2010 Montclair State University – Temporary Assignment (PeopleSoft Consultant)

Business Analyst

Conduct workshops & measurement strategies and plans based on business needs in PeopleSoft/Oracle financial environment.

Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguishes user requests from the underlying true needs.

Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed including: business and functional requirements use cases, acceptance test scenarios and test plans.

Acts as a liaison between internal and external customers and the software development team to clarify requirements, resolved questions or identifies tradeoffs between functionality and performance.

Developed, maintained and uses repeatable processes and templates based upon best practices for business analysis; maintains continual growth in professional skills and knowledge essential to the position; performs other duties as assigned.

Elicits requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use case scenarios, task and workflow analysis

Assists in enforcement of project deadlines and schedules.

Communicated and applied project standards.

Manage resources in accordance with project schedule.

March 2008-October 2009 Celgene Corporation (Release 12 Oracle Implementation) – Consultant

Change Management/Training Manager

Core member of Celgene Corporation’s Global Enterprise Infinitive Team for the implementation of Oracle application Business Suite (Release 12).

Responsible for iProcurement system configuration including AME approval hierarchy

Work with punch-out, catalog management and online supplier such as Office Max, Allied Technologies, etc.

Worked with process owners to identify and evaluate internal controls that support compliance to Generally Accepted Accounting Principles

Experience in operating in a global organization, with process participants that may be located around the world

Work with business owners and external Customer to set up Supplier catalog for various Suppliers

Developed and delivered Oracle end user training both virtual classes and instructor led training for the American and European regions

Provide documentation (BR100) to support system set up and configuration

Conducted Business Requirement and FIT GAP Customer Workshop

Developed implementation project timeline options, including estimates, project and resource plan for Global Training

Worked under the direction of the Senior Associate Director to asses change readiness for those persons who will be impacted by the Oracle Implementation.

Led workshops identifying business process improvement opportunities and future flows.

Created and delivered Oracle end user training and assisted process owners in understanding Oracle functionality.

Conducted both virtual classes and instructor led training for the American and European regions and administered application training materials using Oracle UPK.

Ensured proper visibility of the Training Application Support staff to the customer and promoted team work and positive attitude between the customer and the Training/Application Support staff

Conducted orientation sessions and arrange on-the-job training for new hires in regards to the Oracle applications and related business policies and procedures.

* Highlighted and discussed the impact of these updates and changes on the work of the end users.

Documented policies and procedures including upgrades to the Oracle application release and when patch levels are performed.

Experience in managing outsourced offshore services on Financial Applications

Supported new application training (Business Objects, Hyperion, other Oracle applications, etc.).

Evaluated instructor performance and the effectiveness of training programs and provided recommendations for improvement

Conferred with management and conducted surveys to identify training needs based on projected production processes, changes, and other factors.

Performed follow-up reviews to measure the success of change management and training efforts by facilitating workshops and break-out sessions.

Design of Global Support Help Desk

Define and designed the global help desk built on a set of standard service components tailored to meet customer needs and deliver customer satisfaction

Developed a Support levels 0–4, including full incident management, escalation, and vendor management

Ensure system provide Support for the entire end-user computing environment

Liaised between the customer community (internal and external customers) and the software development team

Collaborated with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

Assessed current Helpdesk inquiries and trends to determine the best and most cost-effective format to deliver the training (e.g. UPK tool, on-site instruction, Webex remote training, computer based training, or memos and communications).

May 1998 –March 2008 Oracle Corporation

Senior Principal Functional Consultant

Lead functional consultant for financial applications and customizations in a Retail, Medical, Internet and Federal Government implementation to replace various systems.

Provided functional support for all Financials modules. Created process flows and procedure manuals

Specialized in system configuration including AME approval hierarchy and Procure to Pay

Provide documentation to support system set up and configuration for Procure to Pay which included iProcurement

Project management experience as well as functional application experience within multiple modules of Oracle Applications.

Experience in operating within a Six Sigma environment on various projects within the US & International

Supplier catalog set up and support

Responsible for the systematic documentation of current system and business processes. This also includes both online and offline reports and forms used regularly for Procure to Pay and other financial modules.

Oversaw daily progress of Oracle implementation team including external consultants and internal implementation team resources across various disciplines.

Worked with process owners to identify and evaluate internal controls that support compliance to Generally Accepted Accounting Principles

Work with business owners and external Customer to set up Supplier catalog for various Suppliers

Developed and delivered Oracle end user training both virtual classes and instructor led training for the American and European regions & designed, developed, and administered applications training for external consultants

Provide documentation to support system set up and configuration

Conducted Business Requirement and FIT GAP Customer Workshop

Hosted weekly implementation meetings consisting of cross-functional teams with all disciplines represented.

Responsible for systematic documentation of the proposed Oracle Applications implementation.

Performed gap analysis between current ERP solution and the proposed Oracle Applications implementation and be prepared to offer alternative solutions to bridge the gaps.

Experience in managing outsourced offshore services on Financial Applications

Ensured that both software and hardware met end-user expectations in terms of performance and accessibility.

Analyzed new business requirements and work with appropriate personnel to establish a work process and the application steps needed to meet the requirements.

Kept an open line of communication to all business areas in order to better understand end user requirements and help tailor application solutions to meet those needs.

Designed, developed, and administered applications training.

Participated as a Team member of a development project for Oracle Financials integration. Specialized in retail consumer management systems.

A proven track record for analyzing and documenting business flow through multiple disciplines and prepared and offered insight into mapping existing business processes into Oracle Applications, modifying them as needed to provide for greater ease of use and efficiency.

BP Lubricants-Americas Regional Operating Unit JD Edwards Systems Wayne, NJ

Project Manager

Co-facilitated Project Management & Capital Value Process to BP employees.

Provided assurance to the Regional Project Manager and business leadership for the BIGS Project.

1. Overall project management and engagement on the project across the organization.

2. Led and supported country implementation team, set clear priorities for technical resources.

Demonstrated shared commitment to team success and actively promoted team spirit.

Continued to drive the value of the PMO within the Americas organization and abroad enabling further recognition of the Americas as a center of excellence for Project Management, Workout & other expertise.

Assured that Project Governance was clearly defined and documented at the start of each project.

Worked closely with the Project Governance of my projects to increase my knowledge of the politics, and communication styles needed to effectively manage a highly visible global scale project.

Worked with the Project Managers in both the PMO and in the organization to develop their Project Management skills by identifying opportunities to apply and refine their skills

Developed a broader view of the project in the context of the overall business objectives in relation to our strategy to win.

Team lead on implementation of Purchase to Pay in the US, Canada and Mexico.

Assisted project managers and project team members in applying good project management principles, tools and standards to their projects.

Manager, Financial System& Reporting/System Project Manager

Provided JD Edwards system support for the US, Mexico and Canada end users.

Managed and maintained outsourced personal and ongoing systems support.

Created policies & procedures for JDE outsourced systems support.

Project lead on various systems and financial projects for US, Latin America and Canada.

Oversaw the day to day systems support task inquires.

Organized resources for internal and external projects.

Implemented & assisted with Oracle Financial Analyzer.

Liaison between the US and Latin America & Canada on various financial processes and system support.

Developed and implemented new policies and procedures for system support department.

Managed a diverse range of application projects in support of functions business needs.

Managed issues and risk to ensure that process standards are met.

Designed, developed, and administered applications training for end users.

Responsible for suggesting and recommending financial applications to support business process.

Required planning and monitoring to assist delivery of individual projects.

Conducted various workshops in the US and Latin America relating to JD Edwards applications and business processes.

Manages external consultants to assist with system projects.

EDUCATION

Rutgers University, New Brunswick, NJ

Bachelor of Arts

Skills Summary

Oracle Applications

* Accounts Payable

* iProcurement

* Grants

* General Ledger

* Fixed Assets

* Application Desktop Integrator

* Accounts Receivable

* Internet Expenses

* Purchasing

* Cash Management

* Projects

* Order Management

* Business Objects

* Hyperion

Engagement Experience

* Project Planning and Analysis

* Project Management

* Solution Design

* Requirements Mapping

* Fit/Gap Analysis

* Business Process Reengineering

* Oracle Accelerator & Business Value Advisory Service (BVA)

* Configuration

* Test Planning and Execution

* End User Training

* Conversion

* Deployment

* Post Production Support

* UPK (User Productivity Kit)

OTHER FINANCIAL APPLICATIONS:

IQ Tracker Help Desk Support System, JD Edwards AP, AR, GL, Purchasing, AS400, Compushare, Software 2000, Leasetrak 2000, College & University Financial System. J.D. Edwards Financial Applications, People Soft, SharePoint, eProjects, Business Objects BIGS, Procurement Mastery Track

Software:

MS Windows, MS Windows NT, PowerPoint, Excel, MS Projects, Financial Analyzer ADI (Application Desktop Integrator) Oracle 11i E- Business Intelligence Suite (Financial applications)

PROFESSIONAL DESIGNATIONS

Member of Northern NJ Toastmasters, Member of Project Management Institute

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