Customer Service Sales

Isiaq Balogun

Phone: 443-***-****

Email: *************@*****.***

Isiaq is a success-driven Professional with wide range of experience providing exceptional customer service. I have a

wide knowledge of banking product and services. I have earned numerous customer service awards and recognition for

my creative, innovative approach to technical problems and solutions. Isiaq possess outstanding communication and

interpersonal skills and is an exceptional team player who thrives on supporting both clients and colleagues.

WORK EXPERIENCE

Cyracom International September 2013 - Present.

On- Site and Phone Interpreter

Interpreted questions, answers and concerns of LEP (Limited English Proficiency) patients.

Translate sentences spoken or written in English into Yoruba and vice versa.

Listen carefully to conversations and provide verbatim interpretation.

Check original text to ensure is accurate.

Ensure that the context of the language is not altered during interpretation.

Fitzgerald Auto Mall July 2013 - December 2013

Sales and Leasing Consultant

Assists customers in making an informed decision in the purchase or lease of vehicle.

Offer of finance and discussing available options with customers to determine which is best for customers.

Sales of After market equipment: DVD entertainment system, tow hitch, Buying protection plan.

Vehicle demonstration / presentation.

Wells Fargo Bank N. A

Personal Banker November 2012 - June 2013

Assist all customers to meet their financial needs and help them succeed financially.

Selling and recommend banking products / services – checking, savings, credit cards, loans, time accounts

(CD) and insurance products that meet customers’ needs.

Follow through with new and existing clientèle to make sure they are having maximum benefits from their

banking.

Identify and maximize cross-sell opportunities, I also refer customers to other sales representatives for

investment products, mortgage, etc.

Nordstrom INC

Customer Service / Sales integration Associate April 2010 - March 2013

Driving and creating repeat business through rewards programs-open new accounts and manage existing

accounts holders.

Effective and efficient customer service by ensuring customers’ needs, queries and concerns are promptly and

effectively dealt with.

Configure, troubleshoot and install updates on MPOS (mobile point of sale) register.

Response to buy online pick up in store emails to ensure fast services including automatic time remaining alert

emails and emails from the contact Centre.

Fidelity Bank Plc. Lagos Nigeria

Assistant Banking Officer January 2000 - November 2009

Performs security checks on inward clearing instruments and verification of customer’s mandate

Confirmation of large amount instruments before payment.

Represented the bank at the Zonal Clearing House.

Teller Duties.

Effective reconciliation of branch ledgers.

Perform Market research surveys amongst client base to seek feedback on sales, follow-up methods and

quality of after sales services which resulted in successful account retention.

Generate new sales channel to enhance market growth hence increase in volume of sales.

Manage new sales and requirements of high revenue commercial accounts through extensive follow-up

procedures.

Support the design and implementation of project development.

Identification and evaluation of market opportunities.

Project design, structuring, monitoring and implementation.

PI Nigeria Limited, Lagos, Nigeria

Industrial Attaché January 1999 - December 1999

Sales and marketing of Solomon (IV) accounting package

Systems configuration to prepare a working environment for Solomon(iv) accounting package

Networking, systems troubleshooting and maintenance.

EDUCATION

April 1994 – September 2001: B.Sc. (Hons) Computer Science

Olabisi Onabanjo University, PMB 2002 Ago-Iwoye, Ogun State, Nigeria.

September 1988 – June 1993: Senior School Certificate Examination (SSCE)

Ajayi Crowther Memorial Grammar School, Yaba, Lagos

CERTIFICATION

Information Systems Examinations Board (ISEB) Certificate in Software Testing-sr2612211

Association of Project Management Group (APMG) Certificate in PRINCE2™-P2R/257044

PROFESSIONAL MEMBERSHIP

The Young Professionals Group (YPG), A specialist group of the British Computer

Society (BCS)

Associate Membership British Computer Society (AMBCS)-990181847

PROMS-G - Project Management Specialist Group.

REFERENCES

Available upon request

Contact this candidate