Admin/clerical

**** ******** **

Philadelphia PA *****

QUYEN M. LE 215-***-****

***********@*****.***

SUMMARY

PROFILE OVERVIEW: Multi-Tasking Project Management Organization Communication

A dynamic professional with a passion for delivering the highest level organizational support. Ultimate team player with the

demonstrated ability to manage relationships, provide superior administrative and operational support and thrive in challenging,

dynamic, and fast paced environments, while remaining customer-and results-focused.

Core Competencies:

Administrative Support Project Management Retail Operations Communication

Process Improvement Research & Analysis Customer Service Marketing

Microsoft Office Suite Relationship Building Cross-Functional Teams Inventory Management

PROFESSIONAL EXPERIENCE

Forever21, Burlington, MA 2015

Sales Associate

Member of core team responsible for driving sales, service and operations for a high-volume clothing retailer.

Oversaw the execution of multiple retail touch-points including sales, marketing, merchandising and operations

Created customer-centric environment and provided world-class customer service through exceptional service, extensive

product knowledge and consultative selling techniques

Assisted with various phases of the product and merchandising strategy including, markdowns, promotions sales

Identified key ways to improve business and financial results through cost controls and inventory management

New England School of Acupuncture, Newton, MA 2012

Research Assistant

Provide a wide-array of research and project management for a premier acupuncture school located in greater Boston.

Assisted researcher in studying the effects of acupuncture on body temperature and how stimulating certain points using some

specific methods will cause increase/ decrease in temperature

Recruited and interviewed subjects; collected and synthesized large data sets used to for scientific research and analysis

Executed multiple requests simultaneously while prioritizing based on project needs

John P. Murtha Neuroscience and Pain Institute, Johnstown, PA 2010 – 2011

Management Intern

Selected as a management intern for well renowned neurology physician office.

Assisted in launching integrated marketing strategies to promote awareness and expand offices reach; designed diverse

marketing assets including display boards, flyers and brochures for fairs and events

Performed extensive research and analysis to market health and science events; led grassroots and social media efforts

Harrisburg Area Community College, Harrisburg, PA 2006 – 2009

Desk Assistant

Provide a wide-array of executive, administrative, operational support for college management.

Developed, implemented and maintained strong procedures and controls for files, records and documents

Other duties included organizing student records, scheduling appointments, reviewing documents and other special projects

Streamlined and reengineered business processes to drive operational efficiencies and improve productivity

EDUCATION, COMPUTER & LANGUAGES

University of Pittsburgh, Pittsburgh, PA

Bachelor of Arts in Business Management: Minor French GPA:3.74 2011

Awards and Activities: Academic Achievement in Business Award 2011, Hazel Lansberry Award in French Language, Who's Who Among

Students in American Colleges and Universities

Computer: Microsoft (Word, Excel, PowerPoint, Access, Publisher), Visual Basic, Visual Studio, Web Content Writing

Languages: Vietnamese, English, French

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QUYEN M. LE

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