Customer Service Sales

Kyle Creelman

Charlton, MA

************@*****.*** - 508-***-****

Actively seeking an opportunity to be integrated into your company's sales team to maximize profits and

contribute to the overall success of your company.

Authorized to work in the US for any employer

WORK EXPERIENCE

Small Business Owner

- 2001 to Present

Wedding DJ Service

* Promote my company through social media to gain exposure to my

website and services

* Hold meetings with my clients once a contract is signed to go over event

details to ensure performance accuracy and satisfaction

* Perform at local events to gain awareness and promote my company to gain potential clients

Senior Customer Claims Representative

Liberty Mutual - February 2013 to September 2014

Up-sell coverage's to policyholders to maximize profits

* Educate policyholders on the benefits of purchasing additional coverage and to meet monthly sales goals

* Outperform 90 other Sales Representatives to become Sales Claims

Champion

* Initiate claims with clients providing excellent customer service while adhering to various state laws and

regulations

* Secure essential facts about accidents, asses liability, negotiate settlements,

explain denials, and release payments

Subrogation Claims Adjuster

Mapfre USA - May 2010 to February 2013

Negotiate claims with various insurance carriers adhering to MA standards of fault

* Investigate complex claims using various liability supports

* Create reimbursement plans for individuals without insurance coverage

Mapfre USA - Webster, MA - 2007 to 2013

General Claims Representative

Mapfre USA - November 2007 to May 2010

Initiate claims process with clients within a certain time frame

* Conduct inbound/outbound calls with insured's, claimants, and agents

* Advise clients where to bring their vehicles to be appraised

EDUCATION

Bachelor of Science in Business Administration

Nichols College - Dudley, MA

2009

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