Manager Service

Mike Chilcoat

**** ***** ******** *****, ******, TX 76248 ? 678-***-**** ?

************@*****.***

? www.linkedin.com/pub/mike-chilcoat/59/347/51b

Logistics, Transportation, Distribution, and Supply Chain Professional

Action oriented transportation and logistics executive with demonstrated

capabilities in managing full range of P&L responsibilities including

revenue growth, key account management, human resources, last mile

logistics and warehousing solutions. Proven track record of improving

operational efficiency while simultaneously building sound customer

relationships.

Areas of Expertise

Operational turnaround & start up ? Key Account Management ? Warehouse Team

Development

? P&L Management ? Customized Supply Chain Solutions ? Pool Distribution?

Retail 3PL Operations Direct To Store (DSD) ? Business Development ?

Project Management ? Supplier Relationship Management

professional experience

Forward Air Solutions, Inc.

7/2010-1/2015

Vice President, Service /District Manager, Dallas/North Texas Market

. Functioned as senior business leader for the company's largest

warehousing & retail brand distribution operation in North America.

. Managed full P&L including sales, business development, customer

service, warehousing, and transportation/customized delivery.

. Accountable for all KPI's including on time delivery, revenue growth,

lost and damaged claims, and operating result.

Key Accomplishments:

. On time delivery (2 hour window) improved to 98.71%

. Lost and damaged cargo claims improved to .32%

. Improved Operating Result 13% since Jan 2013 through aggressive

restructuring of routes and network.

. Grew company's largest account from $6m to $22m including development

of customized product offering (Direct to Store network (DSD) and

dedicated 3PL solution)

. Designed agent structure to expand coverage area in west Texas

(including New Mexico)

. Led expansion and contraction efforts in multiple markets, nationwide.

. Re-negotiated rates with third party owner operators and agents

improving margin by 15.5%

. Developed new hire training curriculum for front line supervision to

improve bench strength

. Led new business startup projects in multiple markets

7/2007 - 7/2010

Vice President, Service, Atlanta, GA

. Function as national and regional operations leader from subsidiary

startup acquisition through region re-alignment. 21 locations, 1800+

associates and contractors

. Accountable for service objectives, customized service solution

development and nationwide market growth

. Responsible for company-wide standard policy and process development

Mike Chilcoat (page 2)

Key Accomplishments:

. Led operational components of startup division from $35m to $123m

(current)

. Operations leadership team through 3 major company acquisitions and

network expansions over 2 years

. Partnered with VP of Sales and Marketing in customer RFI/RFP, and RFQ

processes.

. Led cost reduction initiative enabling company to sustain economic

downturn of 2008-2010

. Facilitated operations design of proprietary distribution technology

platform now sold as a value-add service.

. Led multiple property acquisitions including facility lease

negotiations for expansions and network enhancements

. Facilitated network contraction efforts in underperforming markets

. Directed location based turnaround initiatives in Montgomery,

Nashville, Houston, San Antonio and Des Moines - All facilities

restored to sustainable profitability

DTI Logistics, Atlanta, GA

3/2003 - 7/2007

Vice President and General Manager

. Functioned as the senior leader for Dedicated 3PL and Truckload division

. Full P&L, operational and sales responsibility

. Directed strategic business transition and turnaround

Key Accomplishments:

. Restructured struggling division to profitable enterprise with a sub

90% Operating Ratio

. Added dedicated 3PL and direct to store retail service offering which

became largest growth contributor and increased division revenue 240%

. Designed owner/operator lease plan creating flexibility for capacity

expansion

. Restructured and relocated operations control center for improved

service and customer communications

Drug Transport, Inc. Atlanta, GA.

11/1999 - 3/2003

Director of Human Resources and Safety

. Functioned as Human Resource/Training Department and Safety department

leader for $40m regional LTL, Truckload and Air Freight provider.

Key Accomplishments:

. Developed and implemented Driver recruiting, on-boarding, and training

process which improved capacity hiring and reduced turnover by 28%

. Maintained DOT satisfactory rating through extensive post-accident audit

. Revised Owner/operator lease program to enhance recruiting and provider

capacity

Previous positions include:

Senior Operations Manager - Pepsico Food Systems/AmeriServe Food Dist.,

Atlanta, GA. 1996-1999

Director of Quality, Training, and Safety - Rocket Express/Red Arrow

Delivery, Atlanta, GA. 1993-1996

Advanced Production Manager - Milliken and Company, LaGrange, GA 1988-

1993

EducatioN

. Auburn University, Auburn, AL, Bachelor of Science in Business

Administration - Management

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