Desktop Support
Resume:
Vivian Marksman (Mr.)
A+, Network+, Mobility+
Brooklyn, NY 11226
*********@*****.***
OBJECTIVE
To be employed by a progressive, forward thinking organization, where I can
make significant contributions to its continued development.
SUMMARY of QUALIFICATIONS
I am a well rounded, experienced IT professional with over 10 years in the
field. Currently, I travel to various DOE schools to install and configure
their computer systems. I also install and configure printers and get them
setup to the DOE network. I am constantly improving my IT education and
skills and am now self-studying for the CCNA exam in a couple months. I
also have over 7 years experience as a Computer Operator with AS/400
servers. I multitasked with multiple servers and worked with several
different environments, while assisting with Help Desk functions.
PROFESSIONAL EMPLOYMENT
ASI System Integration, Brooklyn,
2014 - Present
Installation Technician (Contract)
. Install and uninstall computers (including IBM Lenovo and IMacs) and
printers, in DOE schools
. Configuring laptops, MacBook Pro and chromebooks
. Connecting computers and printers to LAN, including Wi-Fi setup for
both computers and printers
. Updating and activating applications including, Microsoft Office and
Symantec antivirus
. Installing wireless cards inside multifunction printers
. Diagnose equipment malfunctions and troubleshoot repairs
. Teaching Teachers and Administrators about the important features of
the equipment
. 100% travelling, including Brooklyn, Staten Island and Queens
Staples, Brooklyn, NY
2014
Sales Associate (Temporary; Contract)
. Restocking shelves and keeping both the store room and sales area
orderly
. Assisting customers with products information and locations.
. Scanning items and creating price signs
. Assisting customers with online purchases
National Housing Trust, Kingston, Jamaica
1997 - Oct 2013
Computer Operator, AS/400
2006 - Oct 2013
. Responsible for Computer Operations which include performing daily,
weekly, monthly and year end backups from system consoles, running of
the Daily Production (Batch) job, IPLs (system restarts), restoring
libraries and files and running special jobs from Programmers
. Monitoring up to 5 different consoles, systems logs and responding to
error messages
. Running daily electronic banking transactions, generating required
reports, maintain printer, tapes and tape drives (including a 23 tapes
tape library).
. Also provided Help Desk support, especially after hours. This includes
troubleshooting queries, enabling accounts on the production software
and network, changing network and production passwords, changing
keyboards, mouse and monitor as necessary, logging and routing
queries.
. Printing electronic staff identification cards and administering staff
access rights
. Acted as Computer Operations Manager for 3 weeks; duties included
managing 3 Computer Operators and overall managing of the Computer
Operations Unit
. Administering staff access rights which includes updating access
badges
. Transporting backup tapes to offsite storage.
. Worked on a rotating shift system (one Operator per shift), which had
to be manned 24x7, everyday.
Data Quality Officer
2000 -
2006
. Prepare error reports, follow-up on reports to ensure corrections are
made.
. Prepare monthly reports and participate data entry presentations.
REFERENCES
References, Jamaica
. Dermot Townsend, Operations Manager National Housing Trust,
Jamaica - 876-***-****
. Andrew Thomas, Install Group Supervisor ASI System Integration -
EDUCATION / PROFESSIONAL TRAINING
Technical Institute of America, New York, NY
. Comptia A+ Certified, September 2014
. CCNA prep course, March 2015
University of Technology, Jamaica
. Pursued Information Technology Degree (up to final year), 2003-2008
University of the West Indies, Jamaica
. Certificate of Completion, Research Methods and Data Analysis, 2003
University of Technology, Jamaica
. Diploma (Marketing Major), Business Administration, 1999
. Certificate, Business Administration, 1995
CERTIFICATIONS
Comptia A+, Network+, Mobility+, IBM eServer iSeries Systems,
Introductory ACL for Windows
SOFTWARE/APPLICATIONS
Windows XP/7, Lotus Notes, Outlook/Exchange, iSeries, AS/400, BRMS, CL
Commands, OnDemand, I-Notes, Active Directory, SPSS, MS Office
2003/2007/2010, Visio.
Contact this candidate