Customer Service Representative
Resume:
REYNALDO VILLANUEVA
#*** ** *****, *******, ****** City Email: *********@*****.*** skype: sonofthelope27 #092********
Provincial Place: San Mateo, Isabela. Voice Recording: http://vocaroo.com/i/s13OSAbFhROv
SUMMARY
CUSTOMER SERVICE REP / 2 YEARS' EXPERIENCE IN CALL CENTER SETTINGS
• 2 years of experience providing customer support.
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve
complex issues and win customer loyalty.
• Strategic-relationship -- listen attentively, solve problems creatively, and use tact and diplomacy to find
common ground and achieve win-win outcomes.
EXPERIENCE
Customer Service Representative
Nov-2013 to Feb-2014, Shore Solutions Inc- Greenfield, Shaw Blvd, Mandaluyong City
MANULIFE - UK
Handle customer inquiries, complaints, service requests. Calm angry callers, repair trust, locate for problem
resolution and design best-option solutions. describe products and services and take the customer through the sales
process.
Key Accomplishments:
• Managed a high-volume workload within a deadline-driven environment. Resolved inquiries and met
performance benchmarks in all areas.
• Attain the highest customer service ratings in all categories including, problem resolution and politeness.
Customer Service Agent
Feb – 2014 to March - 2015, One World Connection – 37F The Square Building, Julia Vargas Ave, Ortigas, Pasig
City.
•
Lycka Mobile – UK
Handled incoming calls from policyholders, responding to inquiries, resolving problems and correcting
policy errors. Provided plocy charges and liability. Practice basic trouble shooting to the phone.
Key Accomplishments:
• Officially commended for initiative, enthusiasm, persuasiveness, customer focus and dependability.
EDUCATION
2009-14, The University Of Manila, Campa St, Sampaloc, Manila
Bs Criminology
SKILLS
Computer savvy, Expert in Martial arts, B2B Calling, Telco
Reference:
Account Supervisor
Cyrus Tyrone Colcol
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