Quezon City Assistant
Resume:
PURA, MARIA KRISTINA DELA CRUZ
# * ****** **. ******* **** B, Batasan Hills Quezon City
Contact no: +639**-******* & +639**-*******
E-mail: ********.****@*****.***
EDUCATIONAL ATTAINMENT
2002-2008 POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
Manila
B.S., Computer Science
EXPERIENCE
2010 to Present TECNOLOGICAL INSTITUTE OF THE PHILIPPINES
Quezon City
HELPDESK ASSISTANT III
o Answer Telephone, and provide information/assistance or
route caller to appropriate staff member.
o Follow up request status to ensure closed out of all
pending requests.
o Take phone or visitor messages and deliver to
appropriate individual.
o Establish and Maintain permanent files; file and
retrieve file as requested.
o Compile and type statistical reports necessary for
department and personnel evaluation.
o Assist in monitoring staff's performance by examining
related statistical reports.
o Report promptly to the ITO all computing incidents that
may threaten data security, system security.
2009 to 2010 TECNOLOGICAL INSTITUTE OF THE PHILIPPINES
Quezon City
I.T. LABORATORY ASSISTANT
o Administer planning, design, research and acquisition of
new or upgrade hardware systems and software necessary
for computer laboratory use
o Establish and maintain optimum condition of all
computing equipments and software in the laboratories
and Instructional Technology Rooms.
o Install, configure and upgrade computing equipments in
the computer laboratories and instructional technology
rooms including the operating system and software.
o Act as a technical resource in assisting students and
faculty members to resolve problems with computing
equipment in the computer laboratories instructional
technology rooms
o Administer, monitor and evaluate performance of student
assistants
QUALIFICATION
. IT literate, with proficiency in Windows Operating System
(XP, 2K, 7),Microsoft Office software (Word, Excel, Access
and PowerPoint)
. Knowledge or experience in IT technical support, such as
Windows, LAN configuration and troubleshooting
SEMINARS AND TRAINING
o TELEPHONE ETIQUETTE WORKSHOP
TECNOLOGICAL INSTITUTE OF THE PHILIPPINES
March 26, 2015
o INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SEMINAR
TECNOLOGICAL INSTITUTE OF THE PHILIPPINES
May 26 and 27, 2011
o 5S AUDITOR DURING THE SEARCH FOR THE BEST 5S IMPLEMENTOR FOR 2010-
2011(APPRECIATION)
TECNOLOGICAL INSTITUTE OF THE PHILIPPINES
March 23, 2011
o INTEGRITY IN THE WORKPLACE
TECNOLOGICAL INSTITUTE OF THE PHILIPPINES
March 7, 2011
o DOCUMENT AND DATA CONTROL SEMINAR
TECNOLOGICAL INSTITUTE OF THE PHILIPPINES
July 1, 2010
o LEARNING MANAGEMENT SYSTEM
YAPSTER E-LEARNING, INC.
July 2, 2009
PERSONAL DATA
Birth Date : November 24,1985
Place of Birth : Quezon City Civil Status :
Married
Citizenship : Filipino
Height : 5' 3"
Sex : Female
Religion : Roman Catholic
Spouse Name : Eric D. Pura
REFERENCES
Mr. Hamlet Villaruz
Senior Computer Technician, Technological Institute of the
Philippines
Contact No: 911-0964 loc. 501
Ms. Aprilyn T. Gallana
Programmer, Technological Institute of the Philippines
Contact No: +639**-***-**-**
Ms. Katherine O. Malvecino
Intructor, AMA Manila
Contact No: +639**-***-**-**
I hereby certify that the above information is true and correct to the best
of my knowledge and belief.
Applicant
Contact this candidate