Customer Service Sales
Resume:
Stephen L. Schwartz
Pompano Beach, Fl. 33069
954-***-**** (cell)
E-mail ******@****.***
Kleins of Monticello, New York, NY 10002
Kleins NY closed on 06-17-05 because Ed Klein chose to retire after a 43 year lucrative business.
Accomplished retail professional with Kleins of Monticello. Unique 35 year career with nationally known exclusive
women's wear specialty store dedicated to cultivating relationships,& building trust while simultaneously increasing
the volume of business to 2.6 million $ Dynamic motivated and creative achiever with impressive interpersonal
skills coupled with strong decisive qualities.
Established the personal shopping experience encouraging semi-annual appointments to create seasonal
wardrobes while maintaining detailed customer profiles.
Implemented client recognition program always remembering & addressing people by name upon arrival.
Encouraged personalizing visits often by referring to previous purchases and conversations.
Maintained all correspondence with customers as well as acknowledging special occasions in their lives.
Developed new shipping program to accommodate the majority of our clients who resided out of state
and those who simply chose to have their wardrobes delivered. All parcels were packed in layers, each one
containing a complete ensemble with all coordinating accessories. Each package was topped off with a
brief warm note expressing thanks and suggesting something specific that may have been left behind.
Arranged private shopping events for clients with special needs and time constraints.
Carefully edited all potential selections for clients prior to entering the dressing room.
Often sourced accessories for clients that we were unable to provide, consulting on shoes, furs and
jewelry.
Initiated client phone directory to encourage regular phone contact resulting in a brisk phone order
program accounting for 15% of the annual volume. Motivated colleagues to follow suit.
Customized silhouettes from vendors to suit our clientele often creating unique designs and color
combinations. Collaborated with buyer on a seasonal basis suggesting on all future orders.
Merchandised all deliveries from vendors.
Coordinated quarterly window trims, selecting clothing,accessories and props.
Consulted on all structural and aesthetic renovations.
Addressed most customer service issues.
Worked within the parameters of the client's budget while being cognizant that the goal was to build the
sale.
Furnished Quarters
158 West 27 Street New York, NY 212-***-****
(Steven Brown, President)
(Steven Saide, V.P. of Design)
Consulted on the establishment of a new retail furniture venture focusing on contemporary and vintage
designs.
Collaborated on merchandise selected from inventory as well as choosing fabrics and models for future
deliveries.
Worked on advertising campaign as well as all graphics to be used.
Interviewed, hired, and trained 4 salespeople and 2 stockworkers.
Merchandised all furniture and accessories for selling floor and window display.
Developed repeat clientele within first 4 weeks.
2– June 23, 2014
Saks Fifth Ave – Bal Harbour, Fl. Sales Consultant – Mens Complex
April 06 – December 08
Carolina Herrera N. Y. – Bal Harbour Fl. Sales Associate –Designer Collection
Dec 08 – July 09
Aug 09 – Present Retired
Bachelor of Arts, Speech & Theatre Brooklyn College Brooklyn, NY
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