Stephen L. Schwartz

**** ************ *** #***

Pompano Beach, Fl. 33069

954-***-**** (cell)

E-mail acpk63@r.postjobfree.com

Kleins of Monticello, New York, NY 10002

Kleins NY closed on 06-17-05 because Ed Klein chose to retire after a 43 year lucrative business.

Accomplished retail professional with Kleins of Monticello. Unique 35 year career with nationally known exclusive

women's wear specialty store dedicated to cultivating relationships,& building trust while simultaneously increasing

the volume of business to 2.6 million $ Dynamic motivated and creative achiever with impressive interpersonal

skills coupled with strong decisive qualities.

Established the personal shopping experience encouraging semi-annual appointments to create seasonal

wardrobes while maintaining detailed customer profiles.

Implemented client recognition program always remembering & addressing people by name upon arrival.

Encouraged personalizing visits often by referring to previous purchases and conversations.

Maintained all correspondence with customers as well as acknowledging special occasions in their lives.

Developed new shipping program to accommodate the majority of our clients who resided out of state

and those who simply chose to have their wardrobes delivered. All parcels were packed in layers, each one

containing a complete ensemble with all coordinating accessories. Each package was topped off with a

brief warm note expressing thanks and suggesting something specific that may have been left behind.

Arranged private shopping events for clients with special needs and time constraints.

Carefully edited all potential selections for clients prior to entering the dressing room.

Often sourced accessories for clients that we were unable to provide, consulting on shoes, furs and

jewelry.

Initiated client phone directory to encourage regular phone contact resulting in a brisk phone order

program accounting for 15% of the annual volume. Motivated colleagues to follow suit.

Customized silhouettes from vendors to suit our clientele often creating unique designs and color

combinations. Collaborated with buyer on a seasonal basis suggesting on all future orders.

Merchandised all deliveries from vendors.

Coordinated quarterly window trims, selecting clothing,accessories and props.

Consulted on all structural and aesthetic renovations.

Addressed most customer service issues.

Worked within the parameters of the client's budget while being cognizant that the goal was to build the

sale.

Furnished Quarters

158 West 27 Street New York, NY 212-***-****

(Steven Brown, President)

(Steven Saide, V.P. of Design)

Consulted on the establishment of a new retail furniture venture focusing on contemporary and vintage

designs.

Collaborated on merchandise selected from inventory as well as choosing fabrics and models for future

deliveries.

Worked on advertising campaign as well as all graphics to be used.

Interviewed, hired, and trained 4 salespeople and 2 stockworkers.

Merchandised all furniture and accessories for selling floor and window display.

Developed repeat clientele within first 4 weeks.

2– June 23, 2014

Saks Fifth Ave – Bal Harbour, Fl. Sales Consultant – Mens Complex

April 06 – December 08

Carolina Herrera N. Y. – Bal Harbour Fl. Sales Associate –Designer Collection

Dec 08 – July 09

Aug 09 – Present Retired

Bachelor of Arts, Speech & Theatre Brooklyn College Brooklyn, NY

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