Customer Service Engineer

Rolin M. Vah

*** ***** **. #**, *******, WI *****

920-***-**** – **********@*****.***

SUMMARY OF QUALIFICATIONS:

Microsoft Office 2010 and Windows operating systems proficiency

Microsoft certifications: Microsoft Certified Systems Engineer (Server 2003),

Microsoft Certified Systems Administrator (Server 2003), Microsoft Certified Systems

Administrator: Messaging (Exchange Server 2003)

CompTIA certifications: Network+, A+

EDUCATION:

Ohio State University Columbus, OH

Bachelor of Science in Business Administration – Finance. 1996

Northeast Wisconsin Technical College Green Bay, WI Overall GPA: 3.63

Computer Support Technical Diploma May 2013

Associates Degree in IT: Computer Support Specialist, upon completion of IT Internship.

Networking Certificate May 2016

EXPERIENCE:

Arby’s Shawano, WI 2012 Present

Team Member

Prepare and make sandwiches, ensuring quality and speed of service.

Train new employees on food preparation and customer service.

F2Onsite (Nexeo Solutions) Menasha, WI 2014

IT Technician

Performed upgrade from Windows XP to Windows 7 on several personal computers.

Ensured a smooth transition by adding local & network printers and mapping drives.

Domino’s Pizza Shawano, WI 2012

Driver

Delivered pizzas, ensuring speed of service and accuracy.

Answered phones, demonstrating quality customer service.

De Pere, WI 2010 2011

Burger King

Shift Manager

Supervised 10 15 team members on food production and customer service skills.

Monitored food inventory and waste.

Wright Enterprises Painesville, OH 2005 2010

Property Assistant

Delivered signs and lockboxes to homeowners.

Solicited fliers to prospective clients selling their homes.

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