Retail Manager
Resume:
Katherine Heino
**c Hudson Harbour Drive
Poughkeepsie, NY, 12601
United States
************@*****.***
PROFILE:
S U C C E S S F U L, O R G A N I Z E D M A N A G E R W I T H E X T E N S I V E E X P E R I E N C E .
A C C O M P L I S H E D I N V I S U A L M E R C H A N D I S I N G, S E L L I N G A N D
C U S T O M E R S E R V I C E . S T R O N G O P E R AT I O N A L B A C K G R O U N D .
PROFESSIONAL WORK EXPERIENCE
CORTEFIEL, POUGHKEEPSIE, NY
Assistant Manager, Aug 2013 April 2015
• Drive volume by fostering a customer focused environment
• Responsible for scheduling and payroll
• Identify opportunities by analyzing business reports
• Ensure operational excellence in merchandising, visual presentations and loss prevention
• Assisted with four store setups and grand openings.
KOHL'S, Kingston, NY
Customer Service Area Supervisor, Feb 2013 Aug 2013
• Oversees daily functions of Cash Office.
• Responsible for opening and closing store
• Improved credit solicitation over 10%
• Responsible for entire store while E3 (manager on duty)
• Facilitates Orientation and Customer Service and POS Training
• Participates in interview process
• Delivers highest level of Customer Service
Visual Supervisor, Jan 2010 – Feb 2013
• Work closely with management and department supervisors to make sure a cohesive image is
presented within store.
• Ticket, arrange and display merchandise to promote sales.
• Train and orient new associates and supervisors in store policies and merchandising.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges,
and security practices.
• Merchandises new freight.
• Answer questions regarding the store and its merchandise.
• Assists with price change events.
• Participates in fitting room and floor recovery.
11c Hudson Harbour, Poughkeepsie NY, 12601 ***.***.****************@*****.***
Beauty Specialist, Sep 2007 – Jan 2010
• Responsible for engaging and assisting customers within Cosmetics and Fragrance department.
Motivate customer’s interest by offering informed product demonstration. Discovered the customer’s
needs with probing questions.
• During holiday season had a 113% sell through of Holiday gift items.
• Trained new Beauty associates.
• Inventoried stock and reordered when inventory dropped to a specified level.
• Enforced safety, health, and security rules.
• Examined merchandise to ensure that it was correctly priced and displayed and that it functioned as
advertised.
• Conferred with company officials to develop methods and procedures to increase sales, expand
markets, and promote business.
• Responsible for planning Beauty Dept. sale events.
Jewelry Sales Associate, Nov 2005 – Sep 2007
• Responsible for opening and closing Jewelry Department.
• When opening Jewelry department performed daily fine jewelry count. Informed management and
loss prevention of discrepancies. Researched and resolved issues relating to discrepancies.
• Assisted customers with sales.
E D U C AT I O N
Suny New Paltz, New Paltz, New York
Bachelors of Arts, English, June 2004
Suny Dutchess, Poughkeepsie, New York
Associates of Art
11c Hudson Harbour, Poughkeepsie NY, 12601 ***.***.****************@*****.***
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