Customer Service Sales
Resume:
John R. Bacon
**** *** ****, *******, ** *****
************@*****.***
Senior Level Business Development and Operations Professional
Participative business management professional; results focused, and
practical. Progressive leadership experiences have been defined by a desire
for surpassing customer objectives using a combination of customer service
delivery, lean operational methods, renewed marketing directions, and
incentive based team achievement.
Key strengths
- Sales & Marketing - Project
Management - Budgetary Oversight
- Operations Management - Inventory & Shipping
- Lean Manufacturing
- Corporate Planning - Distribution
& Logistics - P&L Management
Professional experience
D&M Construction
Jackson, MS
(Privately held company; General Construction Contractor)
Production & Installation Manager / Business Development Director (2014
-Present)
1. Meet with & coordinate with the project(s) designers to confirm the
overall scope of work
2. Established relationships with clients to further organization goals
and objectives
3. Monitor the quality of the cost estimate by overseeing material
takeoff, assemble estimate data, coordinating pricing, interpretation of
documents, specifications, design drawings, & information from the project
designers so it remains within the project budget
4. Interviewed several subcontractors for potential hire by recruiting,
selecting, orienting, training, coaching, counseling, and disciplining
employees and subcontractors
5. Accomplishes objectives by following plans, budgets, matrix
measurements, allocating resources, reviewing process, and making mid-
course corrections
6. Coordinate efforts by establishing office polices & practices while
following corporate guidelines for operational management
7. Maintained quality service by establishing and enforcing organization
standards
8. Provide final review of final cost estimate summaries & analyze
estimate for scope, pricing, completeness (including items such as
applicable fees, permits, insurances & bonds) ensuring all questions
related to the basis of the estimate have been addressed & included, or
excluded, from the estimate
9. Contract, train, and manage sufficient subcontractor work crews to
complete work in a timely and quality manner
10. Maximized profit contribution by establishing and accomplishing
business objectives
11. Review & recommend cost estimates for contract scope changes & field
related change orders. This includes those changes related to the company's
contract with the Client as well as those related to the contracts for
construction
12. Manage company assets (warehouse, inventory, & equipment) to limit
financial loss and maximize upside opportunities
Iverson Industries
Jackson, MS
(Privately held company; Manufacturer and Distributor of traffic control
signs and devices)
Channel Sales Director - Nationwide Distributor Network (2009 -2014)
13. Directs the equitable assignment of distributor sales force quotas &
ensures quotas are optimally allocated to all sales channels and resources
14. Proactively identifies opportunities for distributor strategic
accounts process improvement
15. Coordinates renewals/sales forecasting, planning, & budgeting
processes used within the strategic accounts, key accounts, & premier
accounts organization.
16. Build companies umage by collaborating with clients, sub-contractors,
and employees
17. Proactively monitors CRM & strives to maintain high levels of
quality, accuracy, & process consistency in the distributor accounts
organization's sales planning efforts
18. Coordinates planning activities with other functions & stakeholders
within the firm
19. Creating proposals & responding to invitations for bids in a timely
manner, ensuring profitability, accuracy, & managing the process to ensure
the bid meets the specified metrics in order to gain a desirable score
Metaris
Forest, MS
(Privately held company; Global manufacturer of hydraulic pumps, components
and parts.)
Shipping and Procurement Manager (2001 - 2009)
20. Provided effective leadership for a group of purchasing professionals
in order to effectively manage the procurement & logistics process both
domestically & internationally
21. Maintained strong working relationships and coordination with various
department managers & planning groups to ensure alignment on shipping
deadlines including procurement, production, special projects, & cross
departmental functional requirements
22. Demonstrated proven ability to identify & provide continuous
improvement initiatives related to metrics & efficiencies of the shipping
& logistics process
23. Strong negotiator that can optimize results that are a win/win for
all internal & external customers. As well, as the skills necessary to
manage & coordinate competing organizational needs
24. Designed & implemented a quality assurance program that allows step
by step monitoring of packaging, labeling, & correct shipping method of
outgoing shipments
Rowell Construction
Brandon, MS
(Privately held company; Construction Company specializing in residential
and commercial concrete finishing)
Construction and Operations Manager (1990 - 2001)
25. Acts as the primary on-site leader for execution teams on assigned
projects. Develops project schedules & ensures completion according to
plan for assigned projects
26. Managed costs, billings and collection efforts. Completed project
billings in a timely & accurate format to the client. Maintained
profitability goals & positive cash flow
27. Evaluated the contractual scope of work & the impact of client
requests, field directives &/or scheduling changes. Actively pursued
additional work through change orders. Performed associated cost
estimates, prepared proposals, & negotiated final settlement price and
customer acceptance
28. Managed the selection, ordering, and delivery schedule of materials
to be procured for the projects assigned.
29. Developed & maintained viable long-term relationships with customers,
consultants, prime contractors, & subcontractors. Attended job progress
meetings as required. Ensured subcontractors understand expectations of
the project
Education / Development
Mississippi College - Clinton, MS
Master of Business Administration
ATSSA Member
Certified by the American Concrete Institute
Certified by the EPA in Lead Renovation
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