Customer Service Sales

DENISE J. DION

* ******** ***** #***

Ayer, MA **432 and Waltham, MA 02452

***********@***.*** preferred contact

Cell 781-***-****

OBJECTIVE: Am seeking a full time position utilizing communication and organizational skills in a stimulating and fast paced

environment. I would like to demonstrate my skills in customer service, leadership and attentiveness to detail. I am motivated to learn in a

professional environment as a team player.

SKILLS: Experience in Microsoft Word-Knowledge of Excel and Outlook

Strong Communication and Customer Service Skills

EXPERIENCE:

2014-Current Ayer, MA

Self Employed Esthetician Internet Sales

2007-2014 Acton Toyota of Littleton, Littleton, MA

Administrative Assistant / Insurance Verification

Verifying and correcting all appropriate sales documentation for customer purchases and entering information into registry data base.

Making copies, sending faxes and handling all incoming and outgoing correspondence between the customer and their insurance company.

Served as a central point of contact for handling any questions or problems related to a company business FID numbers. In the past I have

done certifications of all used vehicles, and have done all warranties by entering them and submitting them to Toyota. Maintain and update

of department organizational paperwork as needed. Working closely with the sales team for accuracy on their paperwork. Answer all sales

associate questions or concerns in a timely and sufficient manner. And always remembering the customer is number one.

2006-2007 Waltham, MA

Self Employed Esthetician

2001-2006 Toyota of Watertown, Watertown, MA

Receptionist/Administrative Assistant

Assemble inventories and memos and distribute them to sales department personnel. Welcome customers as they enter the showroom and

assisting them to the proper personnel. Answering and controlling busy multiline switchboard and forwarding calls to the proper extension.

Assigning new sales staff with their hours, desks and extensions and explaining insurance benefits and help complete forms as needed. Aiding

salesmen with completing various forms and letters for customers as needed. Receive deposits from customers, tender receipts and secure in

safe. Maintained existing filing systems and create new ones as needed. Assisting in payroll and HR for sales staff. Update maintenance on

copier, fax, and printers. Ordering supplies as needed.

1998-2001 Motor Quest of Wellesley Wellesley, MA

Customer Relations

Assistant to General Manager.

Answering all incoming switchboard telephone calls. Forward customer concerns to proper department, receive deposit payments from Fleet

and Sales department for processing and receive repair orders from Service Department for processing. Greet customers as they enter Sales

Department and assist them to the proper department for assistance. Write and edit correspondence as requested. Coordinate communications

with corporate headquarters.

1997-1998 LNS Skin Care Clinique Needham, MA

Esthetician/Receptionist

Schedule phone appointments, complete mail orders, and log in inventory and sales of products. All phases of European facials, body

exfoliation and wraps. Assisting in commission and payroll.

PROFESSIONAL LICENSE AND AFFILIATIONS: EDUCATION:

Commonwealth of Massachusetts Esthetics MA license Waltham Adult Continuing Education Program- Waltham,

MA

Member of the National Association of Esthetics Graduate of Blaine School of Esthetics- Lowell, MA

Graduate of Robert and Richards Beauty Academy- Waltham, MA Certificate in Addictions and Substance Abuse Counseling

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