Customer Service Administrative Assistant

Tyese M Crawford

***** ***** ***** **. • Detroit, MI 48221 • 313-***-**** • *************@*****.***

Professional

Experience

American Assistance

Data Entry, October 2014- Present

• Processes customer and account source documents

• Reviewed the data for deficiencies

• Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner

according to screen format

• Used word processing applications to create forms and memorandums

Einstein Elementary School

Administrative Assistant, September 2013- June 2014

• Provided administrative support to Principle

• Demonstrated ability to meet strict deadlines, work under pressure, and be proactive in duties

• Served as initial contact person for teachers, parents, and incoming callers

• Used word processing applications to create forms, memorandums, and school posters

N.O.V.A - Detroit, MI

Office Assistant, December 2009 to May 2011

• Greets customers of the department, or other personnel of the college, by phone, in person or through

electronic media

• Created spreadsheets that compile, track, and organize client related data and statistics

• Prepares documents in Word from scratch or using predefined templates and form letters

• Assists in resolving problems and ensuring satisfactory customer service

Marygrove Assessment Center Detroit, MI

Administrative Assistant, September 2006 – June 2008

• Provided administrative support to Director with a demonstrated ability to meet strict deadlines, work

under pressure, and be proactive in duties

• Maintained testing facility’s filing system and databases with sensitive client data

• Served as initial contact person for clients, contractors, and incoming callers

• Used word processing applications to create forms, memorandums, and office posters

• Assisted Director with appointment keeping, returning calls and emails, and coordinating meetings

• Assisted supervisor and other staff with various tasks and projects

• Created company memos and provided administrative support for company meetings and events

Software Microsoft Word, Excel, Access, PowerPoint, Project, Publisher, Outlook

Skills

REFERENCES AVAILABLE UPON REQUEST

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