Sales Manager, Operations Manager
Resume:
Samuel T. Mayhan
OPERATIONS EXPERT
** ******* ** - ******, ** 72032
***********@*****.*** - 501-***-****
Education
B.S. in Human Environmental Sciences
University of Arkansas at Fayetteville -
Fayetteville, AR
May 2005 to May 2009
Work Experience
OPERATIONS MANAGER
Courtyard by Marriott- Downtown Little Rock
Little Rock, AR
July 2014 to May 2015
• Managed a staff of over 20 people. My main focus was for the Bistro/lounge for this property.
• Incorporated vision and strategic planning to ensure the franchise profit margin grew in a highly
competitive market, and stayed responsive to ongoing business demands, and changes.
• Exceptional leadership and interpersonal skills, resulting in effective working relationships and top
performance among staff.
• Followed all accounting processes for cash accounting, Accounts receivable, and Accounts payable in
order to meet, or exceed budget expectations.
• Created and implemented a Preventative Maintenance Program for all guest rooms, public areas, and
the general hotel infrastructure.
• Managed ADR, OCC, and RevPar through controlling rates during high, and low demands.
• Implemented and executed all sales and marketing strategies in order to increase brand awareness,
and volume for the property.
• Developed monthly budgeting goals for labor, maintenance supplies, housekeeping supplies, breakfast
supplies, and office supplies.
• Negotiated all pricing with contracted work for the hotel.
• Handled all problem resolutions for the hotel such as maintenance issues, guest complaints, vendor
relations, and personnel issues.
• Worked directly with corporate, and owners to continually improve hotel performance.
• Managed the food and beverage operations for this property. food cost/inventory/liquor cost/ordering
• Oversaw some HR functions including hiring, training, development, and exit interviews.
OWNER/OPERATOR
Which Wich? Superior Sandwiches
North Little Rock, AR West Little Rock, AR
July 2012 to July 2014
Opened, and operated two locations in less than one year while managing an award-winning hotel.
• Involved in all phases of opening these businesses from beginning to end.
• Obtained necessary training, paper, financials, and due diligence requirements in order to obtain the
franchise.
• Worked with accountants on P&L statements in order to control cash flow, and profit margins during all
phases of the businesses operation.
• Created business plans and projections in order to negotiate all financing terms with banks
• Negotiated all lease agreements with landlords
• Negotiated all terms with General Contractors, and Architects through entire build out phase.
• Worked with Which Wich Corp, and new store openers through the entire opening phase of these
properties.
• Established all accounts with every vendor such as Coke, Cintas, Sysco, NuCo2, Aloha pos, Chase
payment tech, Brookes Grease, Direct T.V., etc.
• Recruited, hired, trained, and developed all staff including General Managers
• Implemented and developed all operational procedures such as scheduling, operation manuals,
ordering of supplies, accounting, cost control, labor control, food cost, inventory control, and preventative
maintenance procedures
• Set monthly, quarterly, and annual budgets/goals for operational expenses, food expenses, labor
expenses, and local store marketing
• Created all marketing and Advertising strategies through various avenues in both fields.
• Participated with the local chamber in both North Littlerock, and Littlerock for these businesses
• Managed a staff of over 32 people between the two stores
GENERAL MANAGER
La Quinta Inn & Suites
Conway, AR
December 2010 to July 2014
Consistently recognized for success in improving profitability, developing systems, processes, and
procedures to streamline operations, increase revenues, and enhance performance
• Incorporated vision and strategic planning to ensure the franchise profit margin grew in a highly
competitive market, and stayed responsive to ongoing business demands, and changes.
• Exceptional leadership and interpersonal skills, resulting in effective working relationships and top
performance among staff.
• Restructured multiple departments that included housekeeping, maintenance, front desk, breakfast, and
laundry in order to obtain a more efficient, and cost controlled property.
• Increased satisfaction scores for the brand, and in turn won many awards for the property.
• Achieved the number one spot on Trip advisor out of eighteen hotels in our market for my entire tenure
at this property.
• Set up all accounting processes for cash accounting, Accounts receivable, and Accounts payable in or
• Created and implemented a Preventative Maintenance Program for all guest rooms, public areas, and
the general hotel infrastructure. This hotel won many awards for maintenance during this time as well.
• Oversaw all HR functions including hiring, training, development, and exit interviews for all staff including
management.
• Managed ADR, OCC, and RevPar through controlling rates during high, and low demands.
• Implemented and executed all sales and marketing strategies in order to increase brand awareness,
and volume for the property.
• Developed monthly budgeting goals for labor, maintenance supplies, housekeeping supplies, breakfast
supplies, and office supplies.
• Negotiated all pricing with contracted work for the hotel.
• Handled all problem resolutions for the hotel such as maintenance issues, guest complaints, vendor
relations, and personnel issues.
• Worked directly with corporate, and owners to continually improve hotel performance.
• Participated with the local chamber in Conway for this property.
• Managed a staff of over 20 people.
ASSISTANT GENERAL MANAGER
Fairfield Inn & Suites
Conway, AR
December 2009 to December 2010
Increased hotel performance by creating and implementing HR practices involving interviewing, hiring,
supervising, exit interviews, training and development throughout all departments of the hotel.
• Inspected hotel rooms, and all facilities to hotel standards.
• Handled all direct bill, accounts receivable, and accounts payable.
• Implemented, and followed guidelines with scheduling staff, and ordering supplies for the hotel.
• Sales focused- created sales plans, managed outside and inside sales calls, meetings, and event
management.
• Managed a staff of over 10 people.
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