Technician Information Technology

Christopher R. Giesler

920-***-****

*******@*****.***

Qualifications

Hardware and software security patch management

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Proactive monitoring of system hardware and data circuits

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Remedy and MetaSolv ticketing system monitoring and resolution

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Training and end user support on various systems and technologies

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On-call support of users and systems

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SLA monitoring and setup

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Configure and support network and peripheral equipment including:

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Servers – Linux, UNIX, and Windows

Routing – Cisco, Juniper, Adtran, Redback, Connect Reach, T-Marc and Tellabs

Switching – Adtran, Cisco and Ciena (WWP)

Transport – Actelis, Adtran, Aktino, and Paradyne Layer 2 and T1 aggregation

MSPP/DACS – Fujitsu 4100, 4500 and Alcatel Lucent 1678

Firewalls – SonicWall (Dell), Cisco PIX, and Cisco ASA

Cellular – Ericsson/Nortel mobile telephone switch gear and peripheral equipment

Create and modify network diagrams using MS Visio and GNU DIA software

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Communicate collaboratively with vendor support staff for technical resolution of problems

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Education & Certification

Masters of Science in Information Assurance and Security – Digital Forensics (2016)

Bachelor of Science in Information Technology - Network Technology

Capella University, Minneapolis, Minnesota

Associate of Applied Science -CIS Microcomputer Specialist

Western Technical College, La Crosse, Wisconsin

Certifications:

Cisco CCNA - Cisco Id No. CSCO11407955

CompTIA Server+ - CompTIA Id. No. COMP10382097

CompTIA A+ - CompTIA Id. No. COMP10382097

Training Certificates:

Panasonic IP Network Technology & SIP Trunking

Intermediate UNIX

Linux System Administration

Computerized Accounting, Electronic Spreadsheet, Database

Employment History

Sr. Performance Computer System Admin - Dairyland Power Cooperative - La Crosse, Wisconsin 1998 -2008

Operations Technician II - CenturyLink, Inc., La Crosse, Wisconsin 2008 - 2012

Switch Technician - Verizon Wireless, Appleton, Wisconsin 2012 - 2014

Technical Sales Specialist - Nsight Telservices - De Pere Wisconsin 2014

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