Customer Service Data Entry

Chrishon Christophe

*** ******** **** #**** *******, TX 77090

******************@*****.*** (Cell) 713-***-****

Summary:

. Detail oriented, strong work ethic, professional with processing

transactions, answering questions, resolving issues for customers,

maintaining both written, verbal communication with internal operations

colleagues on a day-to-day basis.

. Expertise in performing clerical duties such as performing data

entry, setting up new accounts, preparing reports, auditing documents,

process backup reports after data entry, maintain front office, and

answering telephones.

. Responsible for preparing batches of invoices for data entry that

transaction comply with financial policies/ procedures, verifying print

and distributing monthly financial reports.

. High-performing, Innovative, Mature, Meticulous, Motivated, Multi-

task-oriented, Organized, Outstanding, Performance driven, Personable and

Positive working in general public, educational, and medical office

settings.

. Maintained updated vendor files, file numbers, print, distribute

monthly financial reports, maintaining human resource information system

records and compile report database.

. Skilled in typing 35 WPM, MS Excel, MS Word, MS Visio, Lotus Notes,

10 key, Coding, Data Entry, HCPCS Coding, HIPAA, Human Resources,

Meditech, and SAP.

. Strong Attention to Detail, Decision Making, Work with Minimal

Supervision, Problem Solving, Oral, Written and Verbal Communication,

Reporting Skills, management and planning, Fast and effective in

executing an objective.

Skills: MS Excel 10/08, Service Now, XenMobile, Mobility Central, Mobile

Device, Typing 35 WPM, MS Word Access, Medisoft, Visio, LCD Machine, MS

PowerPoint, GroupWise, LotusNotes, Raiser's Edge, MS Excel, Data Entry, Gii-

Referral, Coding, Processing, Appointment Scheduling, Data Collection, 10

key, adding machines, HCPCS Coding, HIPAA, Procedural Diagnostic,

Transcription, Pre-Certification, Processing, Insurance verification met,

Human Resources, Meditech, Staff RX, Hospital Billing, Citrix, Novell, SAP,

Score SAP, FUSE, Scanning

Education:

. High School Diploma, John Ehret High School, Marrero, LA 1995

Experience:

OXY Petroleum Oil & Gas

Jan 15-Present

IT Administrator/ Voice Services

. Data Entry, Audit files, Update employee's information for upgrades.

Manipulating data in excel.

. Disconnect services for non-employee's then update the team sites. T-

mobile, Verizon, AT&T websites.

. Keeping records for all inventory, run reports, for deactivated users.

Setting up new accounts.

. Submit a cost reduction to management for cost saving. Problem solving.

Scanning Equipment, Order Supplies.

. Order a new line of service for new employee's using the ticketed system.

. Shipping devices using USPS or Fedex to the appropriate Oxy Location.

Customer Service

. Compare reports using Excel spreadsheets with V-Lookup. Adding passport

to account.

. Customer Service, communicating with the user, setting appointments for

device configurations.

. Team Player, detailed oriented, responding to issues, trouble shooting a

ticket.

. Managed Verizon, AT&T & T-mobile accounts for over 3,000 users. The Main

support Administration for accounts.

Marker Group, Houston TX

Oct 14 - Dec 14

Record Processing

Responsibilities:

. Texas Record Retrieval from hospitals, Clinic, doctor office and SSI.

. Call all hospital or any place that gave services to the patients for

their billing statements and records.

. Open up over 1400 pieces of mail and processed records under the

patient information.

. Communicate by phone or email with attorneys, clients and staff.

. Strong attention to detail.

. Send out faxes to attorneys.

. Send out mail by FedEx and USPS from the office.

. Make copies of records.

. Ability to work independently and be a self starter.

. Made sound judgment and logical decisions-making in critical

condition.

. Processing Checks for medical records.

. Sending checks to received medical records that were requested.

. Received invoices for payments.

Aon Hewitt, Houston TX

Jun 14 - Oct 14

Customer Service/ Process

Responsibilities:

. Works in a positive, team-oriented and structured call centre

environment; receives calls from client employees'

. Processing transactions, answering questions, resolving issues.

. Responding to inquiries that may be related to their health, savings,

retirement plans, or other human resource-related services.

. Transfer Pension Benefits to a 401K plan or IRA account.

. Taking Banking information and Processing Lump Sum Claims.

. Navigates in a windows based system through a series of databases in

order to access the appropriate information to service the customer.

. Makes any required customer follow-up calls and conducting any

additional research.

. Reset Passwords, User Names, update addresses, Phone Number, emails.

. 90% of time will be spent handling incoming and follow-up calls.

Party Rental of Texas, Austin TX

Aug 09 - May 14

Human Resource/ AR

Responsibilities:

. Receive and verify invoices and requisitions for goods and services.

. Verify that transactions comply with financial policies and

procedures.

. Prepare, verify, and process invoices and coding payment documents.

. Prepare batches of invoices for data entry; data enter invoices for

payment, process backup reports after data entry.

. Ensure file processing including all background verifications,

education verification, license verifications and reference.

. Verifications as are accurate and completed in a timely manner.

. Maintain listing of accounts receivable and payable, maintain the

general ledger.

. Maintain updated vendor files and file numbers, Print and distribute

monthly financial reports.

. Administer various human resources plans and procedures for all

company personnel.

. Maintains Human Resource information system records and complies

report database.

. Front Office, answer telephones, administer and coordinate,

background, and evaluation process.

Dell Computers, Round Rock, TX

Jun 12 - Aug 12

Data Entry

Responsibilities:

. Data entry into a Dell IT supported application as part of a pre-

production testing cycle.

. Up loading 200 customers a day into Gii systems to run test. Working

without supervision.

. Able to work under pressure and independently excellent communication

and presentation skills.

. Uploading onto Excel Spreadsheet Excellent communication and

presentation skills Contacts

. Preparers of source documents to resolve questions, inconsistencies

or missing data.

. Maintain both written and verbal communication with internal

Operations colleagues on a day-to-day basis.

. Compares data entered with source documents, and makes necessary

corrections to information entered.

Texas Workforce Commission, Austin, TX

Jan 10 - Mar 10

Austin Adjudication Unit

Responsibilities:

. Data Entry, Clerical.

. Scanning incoming documents.

. Customer Service.

. Answering and transferring calls were needed.

. Filing, copying, faxing, scanning.

. Opening over 1500 pieces of mail and distorting to the right floor.

Austin ISD, Austin TX

Aug 07 - Aug 09

Clerk III/ Payroll

Responsibilities:

. Knowledge of general office practices and procedures.

. Incumbent coordinates student data.

. Performing data entry, clerical, filing.

. Updating grades and progress reports to be sent home.

. Ability to gather and interpret alpha and numeric data.

. Accuracy in checking, posting, and counting.

. Helping parent's getting set up on grade speed with a user name a

password.

. Professional and helpful attitude.

. Submitting payroll and have Teachers sign off on their time sheets.

. Demonstrate initiative, flexibility and ability to multi-task.

. Working knowledge of student discipline data/PEIMS.

. Incumbent coordinates student data.

. Creating labels for mailing.

. Helping parent's getting set up on grade speed with a user name a

password.

. Excellent telephone and oral communication skills, allowed effective

interaction with all levels of staff & District.

Select Care Benefits Network Austin TX

Sep 06 - Jul 07

Refills/Renewals Advocacy

Responsibilities:

. Calling patients, updating pt. files, refilling the patient

medications with the Pharmaceutical Company.

. Updating the patient files with proof of income verification.

. Calling the doctor to update the doctor DEA# and State LIC#.

. Scanning all forms into the system 1040, check stubs, SSI, Proof of

any Income.

. Sending out patient Applications to update their Enrolment status.

. Appeals Income that over the guide lines or the household has change.

. Verifying how many refills the patient has also checking the patient

enrolment date.

. Verifying the dosage, and the Quantity amount to send out to the

patient home or doctor's office.

. Pulling patient files looking to see if the correct information is in

their files.

. Calling the patient making sure that they received there card to pick

up their medication's.

Admin, Clerk / Receptionist/ Attendance Clerk, Houston, TX

Jun 05 - Sep 06

Adaptive Behaviour /Copy Room Clerk

Responsibilities:

. Monitor students that are in mainstream classes.

. Order all supplies for staff and copy room.

. Filing and updating student's information.

. Maintain a current parent contact phone list.

. Maintain informational files on all students in AB class Cover

classes while the AB teacher is attending A.R.D.s, staffing, etc.

Maintain all mailed that's been delivered and distribute to staff

member's boxes.

. Take orders slip from staff that needs 50 or more copies.

. Execute clerical duties, including laminating, typing, etc., in a

timely manner.

. In school student discipline data input.

. Time Management skills.

. Assist with dress code and other duties.

. Clerical and data entry.

. Assist register, as needed.

. Assist with special projects as assigned by Assistant Principals.

. Produces student discipline letters to parents.

. Look up student's schedules.

. Supervise student Aides who count and distribute materials to mail

boxes.

. Performs general office duties Collect money for agendas purchased by

students.

. Provides relief for attendance clerk's lunch and additional

assistance as needed.

Command Labour, Houston, TX

Feb 03 - Jan 04

Branch Manager

Responsibilities:

. Open a new location in Austin, TX where sales where increased to 25K

in 3 months.

. Increased weekly sales from 15K to 47K in Houston, TX.

. Respond to along with resolve all complaints voiced by temporary

workers regarding safety conditions on client jobsites.

. Ensure compliance with OSHA directives regarding the generating of

employee responsibilities.

. Manage and monitor profitability as it relates to client accounts and

determine when to conduct financial collections of past due accounts.

Labor Ready Inc., Houston, TX

Feb 00 - Jan 03

Customer Service Rep Assistant

Responsibilities:

. Reported directly to the Vice President and Regional Director of HR.

. Created weekly and monthly payroll reports for the Gulf Coast

Division Accounts Payable.

. Responsible for meeting and opening credit accounts. .Performs

general office duties.

. Send worker out on job assignments. .Drop workers off at site as

needed.

. Process checks each day. . Responsible for opening and closing

office each day.

. Calling Business to set up a meeting for a sales Rep come out in case

they might need a TEMP.

. Customer Service, data entry, setting up new accounts.

. Make copies of ID cards and Social Security cards for W2 purpose.

Working with workman comp for workers that were hurt on the job site.

. Audit the work orders to ensure client signature and total hours

worked.

. Establish the hourly wage for the temporary workforce based on the

assessment of the individual skills and work to be performed.

. Prepare daily and weekly billing and the current work orders for

morning dispatch assignment.

. Maintain records of all safety equipment issued as well as returned;

assess fee for lost equipment.

Charity Hospital, New Orleans LA

Dec 97 - Feb 00

Patient Representative

Responsibilities:

. Admitting and registering new patients.

. Customer Service, data entry.

. Putting together charts for new and future patients.

. Assist patients with setting up a payment plan.

. Responsible for entering patient orders in the computer for doctors

and nurses.

. Fax patient medications down to the pharmacy to ensure patient get

their medications in a timely fashion.

. I answered multiple phone lines, heavy data entry, and filing.

. Performs general office duties Verified insurance, File reviewing,

Patient referrals & Payment posting.

. Dealing with All kinds of Insurance, PPO, Medicaid, Medicare Verifies

insurance eligibility by using online resources.

. Medifax, Check in patients that have arrived.

. Check out patients when leaving.

. Runs rescheduled reports and book appointments as necessary.

. Ensure report in accurate and current.

Contact this candidate