Customer Service Manager

Objective

Self-starter and quick learner. Versatile skill set with experience in Customer Skills,

Problem Solving with strong written and oral communication. I've Received recognition for

excellent customer service. Confident professional communicator with outstanding listening

and presentational skills. Defiant abilities in leadership, planning and organization.

Experience

Construction Mechanics, INC Jan. 2015-Current

Hydroblasting, Safety, Bottle Watch;.

(Jan. 2015-Current) Turnaround

7 Point Group Marketing(Reliant/ Green Mountain Energy) Jan. 2014-Jan. 2015

Human Resources Manager/ Head Recruiter Manager

Identifies hiring need, develops the position description, Recruitment Plan, organizational

chart and other recruitment related documents. Reviewing of time sheets, work charts,

wage computation, and other information to detect and reconcile payroll discrepancies.

Preferred Home Health, LLC March 2013-Dec. 2014

Billing Specialist

Answer incoming calls, prepared messages for office personnel. Process/input weekly

Medicaid billing. Reconcile weekly payments and managed spreadsheets. Assist with event

planning & marketing. Manage accounts payable for Fed Ex, UPS & USPS. Conduct and

coordinate quarterly staff meetings. Support office personnel with other day-to-day

administrative duties.

Holiday Inn Express N.O. East (Full Service) June 2011- April-2013

Assistant Property Manager

Responsible for the overall operation of hotel establishment. Including hiring and managing

of management teams. Overall budgeting and financial management, creating and enforcing

business objectives and goals, managing projects and renovations, emergencies and other

major issues involving guests, employees, or the facility, public relations with the local

government, and other businesses. Additional duties include accounting, human resources,

payroll, customer service, scheduling, & purchasing

ASTOR CROWNE PLAZA HOTEL (Full Service) Dec. 2005- Nov. 2010

Accounting Clerk /Front Office Supervisor

Prepared agendas and made arrangements for future clients. Booked and sold available

rooms under the necessary block and available rates codes. Organized vouchers and

meetings with third-party reservations to correctly route billing of charges. Created BEO’s.

Adjusted folio balances and paid out transactions for final bills, outgoing receipts and

deposits. Edited resume books or current group arrivals and pre-registration. Utilized all

aspects of Microsoft Word, Excel, Power point, Outlook Express, and Opera computing

systems with proficiency

Education

St. Mary's Academy- 1999-2003; Diploma

Delgado Community College- 2003-2005

University of New Orleans- 2014-Current (Online)

Skills

Proven written & oral communication skills, Proficient in managing business

correspondence, General office procedure know how, Ability to type 50 wpm, Excellent

organizational skills, Expert at handling office equipment, Internet savvy with Microsoft

Works, Exceptional attention to detail, Strong ability to use business applications &

software, Self motivated at all times and able to manage stress.

References

Upon Request

ADDITIONAL SKILLS

Transportation Worker Identification Credential (TWIC)

Basic Plus

HoustonArea Safety Council

Army National Guard

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