Sales Customer Service

Darius Conley

Wireless Sales Consultant (Full-Time) - Sprint - Marshall Wireless

Maryville, IL

******.******@******.*** - 618-***-****

WORK EXPERIENCE

Wireless Sales Consultant (Full-Time)

Sprint - Marshall Wireless - Collinsville, IL - June 2014 to Present

Troubleshoot faulty mobile devices and successfully performed "quick fixes" for customers' mobile devices.

• Met sales quotas while also maintained high customer service scores

• Stayed up-to-date on all industry information on mobile devices and technology, including iOS/Android/

Windows.

• Recommended products to customers, based on customers' needs and interests.

• Estimated and quoted prices, credit, contract terms, warranties, and delivery dates.

• Consulted with clients after sales and contract signings to resolve problems and to provide ongoing support.

• Monitored market conditions, product innovations, and competitors' products, prices, and sales.

• Performed administrative duties, such as preparing sales budgets and reports, keeping sales records, and

filing expense account reports.

• Contacted regular and prospective customers to demonstrate products, explain product features, and solicit

orders

Mailroom Clerk

Southwestern Illinois College - Belleville, IL - August 2008 to June 2014

Weighed letters and parcels, computed mailing costs based on type, weight, and destination, and affixed

correct postage.

• Checked mail to ensure correct postage and that packages and letters are in proper condition for mailing.

• Completed forms regarding changes of address and for special services such as registered and priority mail.

• Sorted incoming and outgoing mail, according to type and destination, by hand and by operating electronic

mail-sorting and scanning devices.

• Delivered mail to business establishments along specified routes by walking and driving, using a combination

of satchels, carts, and mail vans.

• Kept log of bulk mailings as well as daily mileage using Microsoft Excel.

Network Support Specialist (Intern)

Southwestern Illinois College - Belleville, IL - May 2013 to July 2013

Supported a Metropolitan Area Network (MAN).

• Identified the causes of networking problems, using diagnostic testing software and equipment.

• Installed and configured wireless networking equipment such as wireless access points (APs).

• Maintained records of daily data communication transactions, problems and remedial actions taken, and

installation activities.

• Referred major hardware and software problems and defective products to vendors or technicians for service.

• Connected new workstations to the local area network (LAN) using twisted pair cables.

• Connected servers to the network using fiber optic cables.

• Established connections between patch panels and switches with corresponding ports.

• Assisted technicians with mounting servers and other hardware on data racks.

• Connected and configured internet protocol (IP) telephones to the LAN.

• Located and troubleshoot bad CAT/5/6 patch cables and replaced them as needed.

• Labeled patch cables in correspondence to connected hosts.

RELEVANT EXPERIENCE:

Data Specialist (Intern)

Edwardsville/Glen Carbon Chamber of Commerce - Edwardsville, IL - June 2012 to August 2012

Edwardsville, IL June 2012 to August 2012

Data Specialist (Intern)

• Read source documents such as bills, and enter data in specific data field's using Microsoft Excel.

• Compiled, sorted and verified the accuracy of data before it was entered.

• Compared data with source documents and re-entered data in verification format to detect errors.

• Located and corrected data entry errors and reported them to my supervisor.

• Maintained logs of activities and completed work using Microsoft Office.

Data Specialist (Intern)

The Greater Belleville Chamber of Commerce - Belleville, IL - August 2011 to December 2011

Belleville, IL August 2011 to December 2011

Data Specialist (Intern)

• Checked completed work for spelling, grammar, punctuation, and format.

• Performed clerical duties such as sort and distribute mail, send faxes as well as professional emails to

executives.

• Gathered and arranged material in order to be filed under instruction.

• Typed correspondence, reports, and other written material from rough drafts, corrected copies, and previous

versions, using Microsoft Word/Excel.

• Filed and stored completed documents on a hard drive and maintained a filing system to store, retrieve,

update and delete documents.

OTHER EXPERIENCE:

EDUCATION

Master of Science in Managing Virtualization and Cloud Computing

Lindenwood University - Saint Charles, MO

Bachelor of Science in Information Technology

Colorado State University Global Campus - Greenwood Village, CO

Certificate in Small Business and Entrepreneurship

Southwestern Illinois College - Belleville, IL

ADDITIONAL INFORMATION

SKILLS:

Customer Relationship Management, Enterprise Resource Planning

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