Customer Service Manager

Kenneth Bildner

*** **** **** ******, * eserve, LA 70084

Cell: 504-***-**** - *********@*****.***

Executive Profile

S killed and Accomplished, Supply Chain Manager with solid procurement experience managing all levels of

m ultiple projects including budgeting and administration. Ability to deliver mission -critical results. Adaptable

P urchasing Agent with extensive experience in material handling, inspections and shipping and receiving.

Focused on continual process improvement and cost reduction. Purchasing Agent versed in all operational and

financial aspects of supply chain management, quality control, inventory control and customer service. Successful

8 + year career in supply chain management.

Skill Highlights

S upply Chain Management Consistently meet goals

V endor Management Cross-functional team management

Superior Negotiation Skills Networking

Purchasing O peration Management

I nventory Management Fast Learner

E xpediting Leadership

Cost Reductions S taff training/development

D istribution Management M otivated & Goal Oriented

Negotiation Skills O rganizational Skills

P roject Planning & Management PC Competent

P olicy/program development P roblem Resolution

Q uality Control S taff Development & Motivation

Consistently meets goals T eam Building

Expense Control Administrative Skills

F acility Management C ommunication Skills

Interpersonal Skills S ervice Quality Improvement

V endor Sourcing & Development Results-Driven

Outsourcing SAP Management Systems

T ime & Resource Management ERP distribution systems

B udget Development & Implementation F lexible Schedule

C lient/Vendor account management Process Improvement

CPR certified M otivated Self Starter

First Aid Certified

Professional Experience

Supply Chain Manager

M ay 2013 t o Current

Angels Touching Lives - Walker, L A

Negotiated with outside providers to minimize costs to the company

Established transportation cost standards and economical shipping practices.

Key member of corporate distribution operations team that coordinated donations across the USA

E valuated operational records and made scheduling adjustments to maximize efficiency.

Drafted budgets, monitored costs and reduced expenses

Reported inventory balances and cycle counts in the ERP systems.

Evaluated and reconfigured systems to support customer service and operational goals.

I mplemented strategic procurement policies to achieve distribution goals

Distributed Non-Perishable Foods, Drinks, Essential Personal Items, and other necessities to afflicted areas

Deployed, Prepared and Served food/drinks to victims in disaster areas and those in economic need.

Maintained accurate stock records and schedules.

Selected products for specific routes according to need.

Negotiated bulk shipping discounts with contracted carriers.

S upervised material flow, storage and order fulfillment.

Oversaw special orders and after-hours urgent shipping needs for immediate deployment.

Oversaw warehousing, storage practices and housekeeping.

Received incoming shipments and reviewed contents against purchase order for accuracy.

I dentified and implemented supply chain improvements from Donations & Procurement Opportunities.

Purchasing/Inventory Controller/Equipment Manager

A pril 2010 t o A pril 2013

CRA Conestoga Rover Associates - B aton Rouge, L A

Managed Equipment, Consumables, & PPE for a team of over 70 Environmental Professionals in

accordance with ISO9001.

Negotiated Vendor Master Service Agreements, Blanket Order Annual Contracts

Met with Vendors once a week to go over cost savings measures and stay on top of new items and

t echnology in the marketplace.

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.

Prevented store losses using awareness, attention to detail and integrity.

Reduced and controlled expenses

Monitored multiple databases to keep track of all company inventory.

Maintained accurate stock records and schedules.

Selected products for specific routes according to pick sheets.

K ey member of global distribution operations team, which coordinated shipments.

Negotiated bulk shipping discounts with contracted carriers.

Oversaw special orders and after-hours, urgent shipping jobs.

Unloaded, picked, staged and loaded products for shipping.

Conducted monthly, quarterly and yearly inventories of warehouse stock.

Reported inventory balances and cycle counts in both the ERP and WMS systems.

Connected hoses and operated equipment to move liquid materials into and out of storage tanks on

vessels.

Resolved service issues in a timely manner, including coordinating and processing returns.

Oversaw warehousing and storage practices and housekeeping.

Established transportation cost standards and economical shipping practices.

Received incoming shipments and reviewed contents against purchase order for accuracy.

Rotated stock by code and receiving date.

I dentified and implemented supply chain improvement opportunities

V erified and logged in deadlines for responding to daily inquiries.

Coordinated meetings with other department managers and served as main liaison between sales and

engineering staff.

I ncreased profits by developing, initiating, and managing a Field Equipment Program.

D eveloped, executed and spearheaded strategic initiatives to achieve organization and equipment

f unctionality. These initiatives have prove to assures both internal and external customer satisfaction.

Operations Manager

October 2007 t o A pril 2010

Off The Wall Audio/Video - M etairie, L A

L ocated and Purchased all equipment for client installation and repair crews.

Scheduled and Dispatched work crews to assigned jobs.

Consolidated Vendors and Line Items of Stocked Inventory saving the company $50,000.00/year and

eliminating the need for off site warehouse space.

Partnered successfully with vendors to increase their local inventory to cover our spend. This allowed me to

decrease our inventory.

N egotiated Vendor Contracts and implemented "Just In Time" Deliveries from all local vendors.

Managed Shipping, Receiving, Warranty and Repair Issues

Attended CEDIA University for Project Management and Inventory Control.

Shipping Department Spellman

J une 2007 t o October 2007

Bayou Steel - L aplace, L A

Visually Inspected Steel for Quality Control

Assembled product containers and crates

Attached identifying tags to containers

L oaded and unloaded rail car cargo

Moved freight, stock and other materials to and from storage and production areas, loading docks, delivery

vehicles, ships and other equipment.

Read work orders or received oral instructions to determine work assignments and material and equipment

needs.

S orted cargo before loading and unloading.

Loaded flat bed and rail cars by forklifts and overhead cranes.

Used item numbers to properly stock warehouse.

Prepared pallets by following prescribed stacking arrangement and properly tagging pallets.

Properly utilized warehouse equipment and tools to increase productivity, efficiency, and safety.

R esponsible for careful handling of all merchandise to avoid damage.

Staged final products for shipment.

Lab Tech

M arch 2006 t o J une 2007

FEEB LLC - St Rose, L A

Performed Atterberg limit and confined/unconfined pressure tests

Received logged and tested soil samples used in the US Army Corps of Engineers levee rebuilding project.

Accurately recorded and reported test results according to established procedures.

Carefully reviewed test results for accuracy.

Properly calibrated and adjusted malfunctioning equipment to ensure precise test results.

M aintained current knowledge of developments in technical instrumentation.

Demonstrated testing procedures and equipment to new laboratory personnel.

Expertly procured and processed an average of 200 core samples per day for testing.

Analyzed data to create and organize graphs, charts, and documents for presentation.

D eveloped and maintained positive customer relationships through effective communication.

Created detailed reports summarizing data collected in the laboratory for the research and development,

regulatory affairs and marketing teams.

Created worksheets and logged samples correctly into the computerized tracking system.

Ordered supplies, obtained pricing & quotes, prepared purchase requests & maintained an organized

expenses.

M anaged sample handling, receiving, storage and inventory.

P erformed various administrative duties, including data entry and document preparation.

Implemented a more efficient method of inventory to increase productivity across shifts.

Applicant Assistant

October 2005 t o M arch 2006

FEMA - New Orleans, L A

Controlled inflow of FEMA clients and directed to appropriate local, state and federal resources.

P repared and attached all required claims documentation including routine and emergency housing

solutions for hurricane victims and/or other required correspondence to reduce incidence of denials.

Precisely completed appropriate claims paperwork, documentation and system entry.

D emonstrated analytical and problem -solving ability by addressing barriers to receiving and validating

a ccurate information.

Professionally and courteously verified appointment times with applicants.

S trictly followed all federal and state guidelines for release of information.

Assisted in all areas of administrative work including data entry, receptionist duties, file organization,

research and development.

M anaged average daily client load of over 500 applicant accounts working directly with the various

F ederal and local agencies.

I mproved communication efficiency as primary liaison between federal departments, applicants and local

agencies.

Established a network of hotels offering emergency housing.

Provided efficient customer service to applicants.

Gunners Mate Guns 3rd Class

M arch 1990 t o February 1994

United States Navy

Decorated Veteran of Operation Desert Shield and Desert Storm

Proudly served my Country for 4 years

Honorable Discharge

Core Accomplishments

Staff Development:

T rained staff and all new hires in use of field equipment at CRA.

Increased Revenue:

Increased Revenue for CRA & Off The Wall, by negotiating better rates with vendors.

Customer Service:

Ensured superior customer service by implementing an equipment check list, including calibration, battery,

charger, probe and equipment operation test, prior to arrival at customer's site.

Financial Management:

Decreased Inventory and Implemented "Just In Time" Deliveries which allowed CRA to reduce warehouse

space from 4,000 sq ft down to 1,100 sq ft, by downsizing and saving the company an additional

$ 22,000.00/year.

Project Management:

Collaborated with vendors to obtain necessary equipment and procure materials, during last minute and

emergency projects. Successfully maintained and managed equipment and consumables for dozens of

separate projects simultaneously.

Computer Proficiency

Used Microsoft Excel to create a warehouse request form and allocation billing form. This allows a prompt

turnaround at the warehouse, easy cost estimation for future bids and a faster billing cycle to internally

allocate costs and invoice our clients.

Education

1 989

Destrehan High School - Destrehan, L A, USA General Studies H igh School Diploma

R egion Scholar - Career Curriculum

F ootball

Chess Club

Physics Performance Team

Varsity Quiz Bowl

University of Southern Louisiana - L afayette, L A, USA C hemical Engineering B achelor of Science

Attended USL working toward a Bachelor of Science Degree in C hemical Engineering

Member of AICHE-American Institute of Chemical Engineers

University of New Orleans - New Orleans, L A, USA E nvironmental Engineering B achelor of Science

Attended UNO working toward a Bachelor of Science Degree in E nvironmental Engineering

Dean's List

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