Michael J. Burnes

*** ****** *****

Palm Harbor, FL 34683

H: 813-***-****

Email: acpjyr@r.postjobfree.com

Summary

Possess excellent analytical, organizational, and long-term relationship

building skills. Experienced in project management and support of IT

implementation, as well as insurance sales for health, life, annuities,

property and casualty; licensed in 50 states.

For field use by U.S. military, configured voice recognition / text

transcription software on 300 laptop computers that converted Farsi to

English / English to Farsi. Worked closely with software developers and

quality assurance team to ensure business requirements were met. As

project lead, assisted senior project manager with day-to-day operations to

ensure project met proposed timelines and budget. Produced utilization

reports and identified options for potential solutions and assessed for

technical and business suitability. Served as subject matter expert (SME)

collaborating with British Petroleum (BP) executives and programmers to

identify customer, technical, and functional requirements.

Professional Experience

HealthPlan Services, Inc. Tampa, FL March 2012 - Present

Inforce Account Management

. Provide consultative services to producers and customers, matching them

with the optimal products and services.

. Offer cross-sales of ancillary products.

. Consistently meet or exceed monthly targets and quality objectives.

. Assist customers with all product/program inquiries through needs

analysis.

. Maintain currency on industry trends and the competitive landscape in

the marketplace.

Wells Fargo Insurance Inc., Minneapolis, MN August 2009 - March 2012

Licensed Insurance Producer

. Sold insurance property/casualty, life/health insurance products at the

national level through in- and outbound calls from referred Wells Fargo

customers and prospects.

. Managed prospect follow-up activities, analyzing customer's current

coverage and offered coverage through multiple insurance carriers.

. Consistently met or exceeded monthly targets and quality objectives.

Manpower, Rochester, MN November 2007 - August 2009

IBM

. Configured voice recognition / text transcription software on 300

laptop computers for U.S. military use in the field. Software

converted Farsi to English / English to Farsi.

. Upgraded pharmaceutical software on 3,000 Pfizer laptop computers for

field representative use.

. Built and integrated software for new Best Buy's Mobile store point of

sale network.

. Updated hardware and integrated new software platforms for British

Petroleum (BP) gas stations across U.S. Collaborated with BP

executives and programmers to identify technical and functional

requirements.

. Provided analysis of customer requirements; built computer servers;

integrated software; and networked multiple computers.

Equity Leadership Group of America, Inc., Rochester, MN May 2007 -

November 2007

Financial Planning

. Provided analysis of customers needs for current financial and

retirement planning. Leads generated by monthly seminars, cold calls,

and networking with organizations such as the Chamber of Commerce and

the Area Builder's Association.

. Developed presentation materials and hosted group seminars and one-on-

one consultations.

Combined Insurance

Chicago, IL May 2006 - May 2007

Sales Agent

. Represented life, health, short and long-term accident income

products. Responsible for current client base and cold calling to new

perspective customers, traveling to customer sites for individual

consultations.

TruGreen Chemlawn,

Rochester, MN January 2005 - April 2006

Sales/ Field Sales Manager

. Managed team of 12 overseeing sales and performance projections;

coaching on sales improvement goals.

. Worked with District Sales Manager on quarterly sales' forecasts.

Rochester Ford Toyota, Rochester, MN November 2002 - December 2004

Viking Olds GMC Pontiac Nissan, Rochester, MN

Sales - Averaged 15 automobile sales per month; highest monthly sales 30

new/used cars.

Northwest Campers, Byron, MN September 2001 - October 2002

Business /Finance Manager

. Provided customer financial services through several banking

institutions and credit unions.

Additional Experience

. CIT (Commercial Investment Trust), Livingston, NJ: District Sales

Manager, Indirect RV/Marine - 2000-2001(monthly sales $2.5M to 3M)

. Bank of the West, Walnut Creek, CA: District Sales Manager, Indirect

RV/Marine - 1999-2000 (increased monthly sales from $100K to $2M)

. USBANK NA, Rochester, MN: Personal/Business Banking Officer - 1997-

1999

. Blue Cross and Blue Shield of Minnesota: Rochester, MN: Marketing

Coordinator - 1991-1997

. TeleTrack Marketing Services, Rochester, MN: Sales Manager - 1988-

1991

Education/Training

AA, Liberal Arts, Rochester Community College, 2004 ; Kaplan College and

Professional Schools 2009

Proficiencies

Expert in Microsoft Office, Goldmine, Act!, Sales Force

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