Customer Service Administrative Assistant

Maria Yerena

**** ****** **. *******, ** *****

Phone: 832-***-**** Email: *************@*****.***

Objective:

To obtain a position where I can utilize my office management and administrative skills to a

company that can match my drive for success and work ethics. I look forward to sharing my

experience and knowledge with a company ready to utilize my performance and bilingual

English-Spanish skill set.

Education:

2000, Booker T. Washington High School ( High School Diploma)

Skills:

Various administrative duties (filing, copying, faxing, 10 key, typing documents, data entry,

handle multiple phone lines, Insurance verification, Insurance billing, following up on claim

status, general office duties, managing various offices, bank deposits, end of day closing of

offices. The ability to maintain professionalism at all times and discretion when handling

confidential data.

Other essential characteristics:

• Excellent communication skills.

• Bilingual, English/Spanish (speak, read & write)

• Attention to detail.

• Understanding of time line commitments.

• Ability to work in a fast-paced environment.

• Strong follow-up skills.

• Excellent organizational and multitasking skills.

W orking knowledge of common office software products including but not limited to the

f ollowing titles: Microsoft Outlook, Microsoft Excel, Microsoft Word & Ideal.

Experience:

2012- 2013 Safoco INC.

Receptionist/Administrative Assistant

Answering multiple phone lines and transferring to the appropriate destination

Freight Forwarding

Ordering Office supplies or any office demands

Heavy filing, labeling, and data entry

Assisting with A/R

Assisting in various departments throughout the company

Preparing pamphlets and marketing materials for upcoming events

Organizing luncheons

Distributing incoming mail/packages

2011- 2012 Texan Credit Corporation

Assistant Manager

• Closing Loans

• General Office Duties

• Customer Service

• Bank Deposits

• Daily phone calls

2009- 2011 Matco-Norca Houston, TX

Accounts Receivable

• Invoicing

• Issuing Credits

• Issuing Return Goods Authorization

• Assisting with multi-phone lines and transfer calls to appropriate destination.

• Heavy Data Entry

• Freight Claims

2007-2009 Alloy Machine Works, Inc. Houston, TX

Administrative Assistant / Receptionist

• Answer multi-phone lines and transfer calls to appropriate destination.

• Heavy data entry and filing.

• Assist with accounts payable.

• Greet and assist walk-in customers.

2001-2007 Extra Cash Houston, TX

Office Manager

• Loan specialist and processor.

• Responsible for all store policy and procedures.

• Responsible for opening and closing of the office.

• Daily reconciliation of cash flow, Handle large sums of money, bank deposits.

• Customer service and have the authority to make final decisions on short- term loans.

Contact this candidate