Manager Customer Service
Resume:
*********@*****.***
Dan Townsend
Objective: To work for a company that will not only utilize my knowledge of the machining and manufacturing industry, but also allow me to grow and learn new aspects of the field. I welcome new experiences and challenges with determination and confidence.
Experience
Experience July 2014 – April 2015 Thrustmaster of Texas Houston, TX
Machine Shop Manager
PRIMARY RESPONSIBILITIES
• Manage 40 machinists by overseeing machining processes
• Plan and monitor machining work
• Enforce corporate policies and procedures
• Implement 5S improvements in machining practices
• Ensure efficiency, accuracy, and quality in CNC and Manual machining processes
• Develop, evaluate, and improve machine shop methods
• Manage work force utilization, space allocation, workflow, and layout of equipment and workspace
• Schedule and approve work force allocation for machine shop department personnel
• Ensure performance goals are established and met
• Provide set-up guidance for new or complex jobs for lesser experienced or qualified personnel
• Review new and existing designs and drawings for machining and equipment feasibility and efficiency
• Evaluate, and assist with the design and development of special equipment and tooling
• Coordinate with quality assurance, quality control and manufacturing managers
• Participate in the evaluation, selection, and management of machine tooling
• Confer with subcontractor suppliers
• Assist leads in estimating production machining times, staffing requirements and related costs
• Confer with Production Manager, Manufacturing Manager, engineering and planning departments
• Monitor and train personnel on knowledge of Geometric Dimensioning and Tolerancing (GD&T)
• Troubleshoot defects and machining failures
• Maintain a safe work environment in accordance with company HSE standards and procedures
• Provide effective management of subordinates to achieve desired results
Feb 2010 – Feb 2014 NOV Fiberglass Systems Houston, TX
Machine Shop Manager
PRIMARY RESPONSIBILITIES
• Oversee shop safety, quality, and efficiency.
• Direct daily activities of machine shop staff manage work assignments and work schedule.
• Ensure areas are safe, neat, and clean at all times.
• Facilities management to include proper operation of equipment and building to create an optimal safe, cost-effective environment for employees to function.
• Promote and maintain safety, quality, and productivity by examining manufacturing parts made both in and out of the facility and tracking issues.
• Implement process improvements, evaluate current processes and modify as required to satisfy organizational objectives.
• Set production objectives to ensure quality output.
• Confers with management, engineering and other staff regarding manufacturing capabilities, production schedules, and other considerations to facilitate production processes.
• Create, modify and maintain CNC programs.
• Verify delivery of and proper storage of materials.
• Promote and enforce a safety culture within the machine shop, to include appropriate preventive maintenance and ensure that equipment is operating safely.
• Train new employees.
• Coordinate employees’ schedule such as overtime, vacation and attendance.
• Review and approve employee weekly time sheets.
• Schedule personnel to ensure around the clock building security.
• Perform other tasks as assigned by the Senior VP of Manufacturing & Operations.
• Perform employee performance reviews and evaluations.
ADDITIONAL RESPONSIBILITIES
• Track competencies of subordinates and provide leadership and development as required to achieve the objectives.
• Ensure implementation and evolution of safety procedure.
• Monitoring the production processes and adjusting schedules as needed.
• Monitoring product standards and implementing quality-control programs.
• Liaising among different departments, e.g. Suppliers, managers.
• Optimize resource utilization by implementation of an effective production organization.
• Working with managers to implement the company’s policies and goals.
INTERNATIONAL RESPONSIBILITIES/TRAVEL: Harbin, China
• Correspond with NOV start-up machine shop
• Implementation of procedures
• Hands on consultation of machine and programing processes
• Made improvements in efficiency and productivity
• Provided CNC Lathe Programing on and off site
• Implemented direction and troubleshooting of the inspection process to ensure quality standards
Sept 2008-Dec 2009 Spartak/ValvTechnologies Houston, TX
Production Manager
• Manage over 65 employees, over 3 shifts
• 3 & 4 Axis Machine-program, setup, run, edit
• Assortment of controls
o Fanuc
o Meldas
o PNC controls
o Mitsubishi
• Troubleshooting with engineers
• Quoting
• Quality Control
April 2008-Sept 2008 High Performance Machine Channelview, TX
CNC Machinist/Programmer
• 3 & 4 Axis Machine-program, setup, run, edit
• Assortment of controls
o Fanuc
o Meldas
o PNC controls
o Mitsubishi
June 2006-April 2008 Teq Instruments Corp. Humble, TX
CNC Machinist/Programmer/Sales/NC Lathe
• 3 & 4 Axis Machine-program, setup, run, edit
• Assortment of controls
o Fanuc
o Meldas
o PNC controls
o Mitsubishi
• CAM Systems
o Edge Cam
o Shop Talk
o Smart Cam
• Programming–long hand
• NC Lathe setup and run
• Quality Control
• Purchasing
• Sales
• Quoting
• Estimating
• Routing design
1992-2006 Townsend Machine Inc. Houston, TX
Vice President/CNC Machinist/Programmer
• Quality Control
• Customer Service
• Implemented shorter machine time and cost efficiency
• 3 & 4 Axis Machine-program, setup, run, edit
• Programming
• Long hand programming
• Cad Cam
• Detailed blue print reading
• Tool Design for intricate geometry
• Shop Maintenance
• Repair and maintenance of CNC equipment
• Quoting
• Estimating
• Routing design
• Job Cost analysis
• Sales
• Purchasing
• Troubleshooting with engineers
• Manual Lathe and Manual Mill
Education Kingwood High School Graduated 1990
North Harris Community College 1990-1991
Angelina Community College 1991-1992
References Available upon request
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