Manager Project
Resume:
Mitra Toossi
***** ********* **** *******@*****.***
Los Angeles, CA 90049 http://www.linkedin.com/in/mitratoossi Home:
Cell: 310-***-****
US Citizen
Secret Security Clearance
PROFESSIONAL SUMMARY
Conscientious, self-starter, versatile, and high-energy professional with a proven track record in leadership, project
management, change and knowledge management, business analysis, customer relations, and talent management:
Proven success in driving client-facing and enterprise projects to on-time and on-budget completion through
organization, planning and effective use of diplomatic and congenial customer relations and ensuring
methodologies, delivery processes, and implementation management processes are followed.
• Accomplished team leader and problem solver with the ability to effectively communicate with stakeholders,
internal and external clients, work with cross functional teams, conduct change management, oversee, estimate,
track cost variance, and manage resources effectively; strong aptitude for handling multiple priorities and ability to
prioritize conflicting customer needs for large implementations while servicing multiple business applications and
meeting team’s expectations.
WORK EXPERIENCE
VISTEX / COUNTERPOINT SYSTEMS, Los Angeles, CA March 2014 – Present
Sr. Project Manager
Provide decisive leadership and direction for multiple high profile client-facing SaaS rights and royalty software
implementation, overseeing production of project scope, requirements and functional specifications; directing
responsibilities of on-shore/off-shore development resources & business/application analysts in a matrix/distributed
environment. Develop and deploy PMO, Agile, and Six-Sigma practices and procedures.
Key Achievements:
o Planned and orchestrated Best-in-class SaaS Rights & Royalties Management Systems, producing various
clients’ detail & high-level executive summary reports, risk matrix and contingency planning to monitor projects’
health while tracking the next steps and monitoring & forecasting the financial budgeting requirements.
o Built effective relationships with internal and external customers through proactive communications and managing
their strategic projects ensuring delivery of high quality products, enhancing user experience and increasing
customer satisfaction
NORTHROP GRUMMAN, AEROSPACE SYSTEMS, El Segundo, C April 2005 – March 2014
Senior Project Manager, Knowledge Management (8+ years)
Sr. project manager / knowledge manager and strategic planner responsible for overseeing multiple simultaneous
enterprise-wide projects while promoting PMO methodologies and knowledge management practices including knowledge
capture, share and collaboration solutions to meet customer goals such as process improvement, tacit knowledge capture
solutions, content management services, learning solutions, communities of practice and lessons learned.
Key Achievements:
o Developed and implemented strategic planning for major initiatives; developed ROI, presented financial budget
requirements and business case to c-level executives and IT Governance body and steering committee members;
Obtained $2M+ funding approval for multiple projects.
o Partnered with IT for development, integration and implementation of OpenText’s Livelink Enterprise Content
Management System (ECMS) through its entire development life cycle (SDLC); Assisted with data governance
and search/hierarchy of enterprise data; Managed user requirement gathering sessions; Created, defined &
executed the strategic path merging multiple legacy content management servers into the central ECMS resulting
in reduction of servers & documents and improved user friendliness and access efficiency to information.
o Created and maintained ECMS training material and conducted many lunch ‘n learn sessions across Northrop
Grumman Aerospace Systems (NGAS) providing overview of ECMS functionality, features, tips and tricks and
standardizing their use across the enterprise.
o Identified need for and initiated the development of a multi-level process that specifically defined external users’
access to Northrop Grumman infrastructure and applications while maintaining Northrop Grumman’s InfoSec
security guidelines and processes for on-boarding/off-boarding to and from projects and systems. InfoSec used
this process to further enhance Identity Management protocols and procedures (unique IDs, 2-factor
authentication, data provisioning). Process became a company-wide standard improving the overall InfoSec
security guidelines and improving performance time from weeks to days.
o Thoroughly researched, collaboratively garnered information and evaluated IBM Websphere portal
implementation project; This project eventually morphed into Sharepoint portal implementation allowing user
access to data based on their profile and customization.
o Acquired funding, managed and delivered the requirements definition and System Requirements Document
(SRD) designed for Risk and Opportunity Management System (ROMS) project and obtained concurrence from
affected risk managers.
o Engaged with cross-functional stakeholders on enterprise and web based applications including the Lessons
Learned and Applied process, documenting the sector procedure and gaining support from across aerospace
systems sector; determined the best solution for lessons learned repository; prioritized features and enhancement
request, defined review board and change management processes.
SYMANTEC, Santa Monica, CA Feb 2002 – March 2005
Business Relationship Manager, IT
Acting as customer advocate, gained detailed understanding of clients’ business processes and objectives, prioritized and
negotiated trade-offs to achieve business goals, and turned the approved initiatives into functional requirements.
Key Achievements:
o Collaborated with team members and defined a common process for evaluating and prioritizing IT projects,
resulting in a streamlined Fiscal Year planning process.
o Facilitated technical meetings across US, Asia and Europe, managed change control, and cross communications
which resulted in the launch of a new Siebel Defect Tracking system.
KNOWLEDGELINKS, Westlake Village, CA Jan 2001 – Nov 2001
Director, Knowledge Engineering
o Organized off- and on-shore team of developers, testers and quality assurance members and oversaw
development efforts that led to delivery of a high quality system.
Key Achievements:
o Successfully managed technical and non-technical on-shore/off-shore staff for the timely development and
delivery of a multi-million dollar portal web eCommerce (B2B and B2C) project for VerticPortals, a Danish
designer furniture company and achieving 100% customer satisfaction.
INDEPENDENT CONSULTANT, Los Angeles, CA 1999- 2001
Brooks Air Force Base
o Acted as lead liaison between Health Information Resource Services (HIRS) and Defense Logistic Agency (DLA)
in facilitating knowledge transfer of systems and tools to DLA; facilitated activities among developers, marketing,
management, and project team members.
AFFINITY MEDIA, Los Angeles, CA 2000 2001
Director, Product Service
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Mitra Toossi
o Directed development of a content management repository system for client-facing customers ensuring on-time
delivery of a quality product by overseeing product development, quality assurance, documentation activities and
managing team’s responsibilities through its entire development life cycle (SDLC).
EDUCATION
UNIVERSITY OF SOUTHERN CA, Los Angeles, CA 1995
Master of Science in Computer Science, specialization in “Multimedia and Creative Technologies,”
UNIVERSITY OF FLORIDA, Gainesville, Florida 1982
Bachelor of Science in Computer & Information Systems
CERTIFICATIONS
Certified Scrum Master, May 2011
Dale Carnegie, Certificate of Achievement, 2009
Facilitation Excellence, 2009
Six Sigma Green Belt, 2008
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