Customer Service

Amanda M Texeira

**** ****** ***** *******, ** **902 920-***-**** ***********@*****.***

Employment Objective

Obtain a full-time position in a people-oriented organization where I can maximize my

customer service experience in a challenging environment to achieve the company goals.

Education

Fox Valley Technical College, Oshkosh, WI

Business Management w/ Emphasis on Entrepreneurship

Associates Degree May 2014

Phi Theta Kappa Academic Honors Society GPA: 3.69

Professional Skills

Customer Service Management PowerPoint

Written Communication Marketing QuickBooks

Oral Communication MS Office Suite Accounting

Related Work Experience

Eastbay/Footlocker Inc., Oshkosh, WI

Seasonal Team Lead

October 2014-February 2015

• Assisted agents with questions about customer accounts

• Answered customer order, billing, and shipping inquiries

• Resolved customer issues/complaints on a supervisor level

• Performed customer follow-up calls and emails

Order Entry/Customer Service Associate

October 2010-October 2014

• Greeted customers in an efficient and professional manner

• Assisted customers in product selection

• Placed catalog/retail store merchandise orders

• Answered customers order & shipping inquiries

• Documented store complaints

Sally’s Beauty Supply, Oshkosh, WI

Assistant Manager, inside and outside sales

February 2004-September 2006

• Assisted customers in product selection

• Answered customer beauty questions

• Placed salon orders and delivered merchandise

• Trained new employees

• Assisted manager with record keeping

Contact this candidate