Customer Service Manager

Hamza H. Jana **** W Good Hope Rd, Unit

#***

Tel. 262-***-****

Milwaukee, WI 53209

EDUCATION

****-**** ******* ******* - *******, WI

. Recurrent Flight Status

****-**** ****** ********* *ir Academy - British Columbia, Canada

. Advanced Certification in Aviation.

. Acrobatic hours logged.

1994-1996 Royal Jordanian Air Academy - Amman, Jordan

. Diploma (B.S. equivalent) in Aviation Science.

. Certified Commercial Pilot

EXPERIENCE

2007-2013 The Benford Group (New York, N.Y.) - International Marketing

Analyst

. Responsible for establishing marketing presence in various Middle

Eastern markets.

. Responsible for developing strategic relationships and driving

tactical execution to fuel start-up company's growth in Middle

East region.

. Assisted on negotiation of business terms in context of cross-

cultural contractual and business arrangements.

2004-2007 The Brothers Inc. (Amman, Jordan) - Marketing Manager

. Responsible for creating developing and implementing innovative

marketing and advertising campaign for all products and services

offered in the automotive industry.

. Negotiated agreements with business-to-business as well as

government agencies.

. Organized employees to create a "strong teamwork" environment.

. Directed sales and marketing for company growth.

2002-2004 Humpties Auto Maintenance Inc. (Milwaukee, WI) -

Owner/Employee

. Owned and operated a full-service auto maintenance facility,

providing auto repair.

. Maintained strong customer service for in-person customers and

telephone follow up.

. Provided full analysis of client's automotive problem, explanation

of the diagnosis, and recommendation of repairs with reasonable

cost options.

. Completed all necessary paperwork; invoices and purchase orders

for auto parts stocking.

2000-2001 AutoZone (Milwaukee, WI) - PSM Manager

. Managed and supervised team of employees.

. Oversaw inspection of customer supply operations and procedures to

insure accuracy and adherence to regulations and standards.

. Research all inventory discrepancies, updated and maintained

inventory system.

OTHER

Languages: English (fluent), Arabic (fluent/native), French (basic)

Citizenship: U.S.

REFERENCES

Dr. Asma Masri - 9061 N. 70th St., Milwaukee, WI 53223. Tel: (414) 614-

5432. Email: ***********@*****.***

Dr. Thaddeus Kobylarz - 67 Elmwood Avenue, Chatham NJ 07928. Tel: (510) 410-

2862. Email: ********.********@************.***.

Additional references - available upon request.

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