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Customer Service Software Engineer

United States
October 04, 2016

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Ravi Ramamuni

[pic] Email:

Mobile: 858-***-****


. Over 13 years of experience in Information Technology using Java/J2EE


. More than 5 years of experience in Health care industry.

. 3 years' experience in Banking and Mortgage domain experience

. 2 years of experience in e-commerce application Development and

support with prestigious organizations like Sony Electronics.

. 2 years of experience in Automobile Industry.

. Experience as Architect for multi-tier J2EE applications.

. Worked for some of the topnotch clients like BlueCross BlueShield of

Illinois, Mazda North American Operations, SONY Electronics, CitiBank

NA, Ocwen Financial Corp, FL etc.

. Extensive work experience in Java 1.6/ 1.5, J2EE 1.4, Spring 3,

Hibernate 3.1, JSP 2.1, EJB 2/3, Servlets 2.3, Struts 2, JQuery, Ajax,


. Worked extensively in JMS/ MDBs.

. Proficient in RDBMs like Oracle, DB2, MS SQL Server.

. Experience in JUnit

. Knowledge of Agile methodologies.

. Work experience in PORTAL Development using Portal servers like

Plumtree and Oracle Application Server.

. Work experience in Application Servers like Web Sphere Application

Server 7.0/ 6.0, Web logic 8.1, Oracle application Server (9iAS),

Websphere Commerce server 5.6/6, JBoss 4.0.2, Jrun 4, iPlanet.

. Good Experience in Service Oriented Architecture (SOA) using SOAP,


. Experience in Handling BigData with Splunk

. Experience in using IDEs such as Rational Application Developer 8/7/6,

Web sphere Studio Application Developer (WSAD) 5.1.2, and JDeveloper


. Work experience in designing using UML (Class diagrams, Sequence

diagrams and Activity diagrams) using tools like Rational Rose and

Visual paradigm.

. Demonstrated experience in Reporting using Bigfaceless, Java Remote

Printing etc. APIs

. Strong experience in Object Oriented Programming (OOP), Object

Oriented Analysis and Design (OOAD).

. Work experience in all phases of SDLC (Analysis, Design, Development,

Testing [Manual] Implementation and Documentation for the Design,

Installation, Maintenance and testing).

. Work experience in writing Stored Procedures Oracle/DB2.

. Strong experience in using Design patterns such as Business Delegate,

Data Transfer Object, DAO, Facade, Factory Methods, Service Locator

and MVC, Spring, Struts etc.

. Experience in using Version Control Management tools such as CVS, VSS

6.0, and Serena Dimensions.

. Good experience in work flow management using tools like Interwoven.


Programming Languages : Java, J2EE C, C++ and PL/SQL

RDBMS/ RDBMS Tools : Oracle 9i, DB2, MS SQL Server

O/S : Solaris, Linux, Windows 98, NT.

Web Technologies : JQuery, PORTAL, XML, JSP, Servlets,

HTML, AJAX [RICO, JQuery], JavaScript,


Distributed Technologies : EJB, RMI, CORBA

Frame Works : Spring 3/ 2, Struts 2, MVC.


Application Servers : Web Sphere 8/7/6,

WebLogic 8.1, Jobs


Persistence Tech : Hibernate 3, Spring DAO/ JDBC, JPA

Build & automation : Maven, ANT

E-commerce Technologies : WebSphere Commerce server 6

Application Development tools: RAD 7/6, WSAD 5.6.1, Jdeveloper10g

Designing tools : Rational Rose, Visual Paradigm

Version controlling tools : Serena Dimensions, CVS, VSS.

Testing : JUnit.

Scripting : JQuery, JavaScript, Solaris Shell

MS Technologies : ASP.NET, C#


. Sun Certified Java Developer [SCJP] v 1.4

Hyatt Corporation

Oct 14-Till Date

Lead Developer / Tech Lead

Project: Transaction Service [Micros Simphony and Opera] Integration

Environment: Java/J2EE, Eclipse, JBoss As 7, Tomcat 7, Informix, JAXB,JSON,

XML, Spring MVC, Hibernate 3, JAX-WS, JAX-RS 2.0, Spring 4 REST, Maven,

Ajax, Axis 2 and Spring test framework, POS Client, SOAP UI, Advanced REST

Client, Agile, Jenkins, JIRA, Junit etc.

Transaction service is the real time web service based POS [Point of Sale]

integration with the current EAS system. This includes two different types

of web service integrations using JAX-WS [Simphony] and JAX RS [Opera].

These two services are integrated together with Spring 4 Rest Web service.

Contribution: Design and implementation of the new Web services and

integration with existing services. Security implementation and Full stack

development and testing.

BlueCross BlueShiled of Illinois

Oct 10-Oct 14

J2EE Tech Lead / Tech Advisor

Project: ICD-10 Implementation & BCBS Montana Merger

Environment: Java/J2EE, RAD 7/8, Web sphere Application Server 7/ 6.1,

Jamon, JMS, JSF, IBM WebSphere MQ, JMS, DB2 V8.1, Mainframes, XML, UML,WTX,

HCSC Spring Framework, Spring MVC, Hibernate 3, JAX-WS, JAX-RS 2.0, Maven,

Ajax, EJB 2, Struts 2, JRules, BigData with Splunk 6

The ICD-10 is the international standard diagnostic classification for all

general epidemiological, many health management purposes and clinical use.

It is used to classify diseases and other health problems recorded on many

types of health and vital records including death certificates and health

records. MT Merger is complete integration of new functionalities, rules

and enhancements to the existing Bluechip functionalities specific to MT.

The major applications worked while integration are:

EEP: This system is the key for the Eligibility validation and claim

processing. This implementation was done using EJB 2, MDB, Spring 2, Spring

Dao, IBM MQ, JRules, DB2, and Mainframes

CLAIM LOCK: This system consist of two different components one is GUI for

creating locks based on different criteria and CORE which is responsible

for caching the locks and real-time locking of the matched claims. These

applications are developed using Spring 2, Hibernate, MDBs, IBM J2C, WAS

6/7, IBM MQ,

Claims Front End: This is one of the crucial applications in BCBS IL for

the claim processing. This is used to validate the real-time claims, Claim

auto correction and validation etc. This system has three individual sub

systems named CFE UI, CFE CORE and CFE-WTX. These systems are developed

with Spring 3, Hibernate 3, AJAX, JAX-WS with Axis 2, JAX-RS 2.0, Spring

MVC, WAS 6/7, IBM MQ with MDB


o Keen study and deep understanding of the business functionality of

all the systems involved in OCD-10 & MT Merger Project.

o Developed and Consumed MemberValdiation RESTful web service. Used

the JAX-RS 2.0, JSON, JAXB, Spring MVC.

o Implemented authentication with JAX RS.

o Designed and developed cross functional solutions with MT systems.

o Developing / modifying the applications to integrate the new ICD-10

requirements into existing application functionality.

o Fixing any defects that incur while ICD-10 implementation

o Writing / modifying PL/SQL code for data transformation from

database to the Java application.

o Unit and Integration testing the code before submitting to QA.

Mazda North America Operations, Irvine, CA

Sept 08 -Sep 10

Architect/Technical Lead

Environment: Java/J2EE, RAD 6/7, spring 2, Web sphere Application Server

6.0, DB2 V8.1, EJB 2.0, JAX-WS, Ajax, Castor framework, DB2 Mainframes,

Rational Performance Monitor, XML, and UML, Bigfaceless, Java Remote

Printing, HandHeld Communication.


As an Architect/Technical Lead, I was completely involved in the below


. Architect, Design document creation and Application Analysis

using UML methodologies like Class, Sequence etc. Diagrams

. Developing and Portlets for the application and Portal

Integration with other modules.

. Validations for the XML feed from DB2 using the Castor Framework

Project: ePort [Port Operating System]

ePort is Mazda's Solution to enterprise level automotive lifecycle

management and tracking.

Project: Mazda Dealers OnLine[MDOL]

The Mazda Dealer Online (MDOL) program provides Mazda dealers an

opportunity to create a strong "web" presence for visitors to

The MDOL program introduces customers in the area to your dealership

through your MDOL dealer page or by contacting you directly via "email",

"request a quote" or "locate a vehicle". This is a subsystem of the Quote

Router System, which tracks all the user requested quotes.

Project: InventoryHealth

InventoryHealth is the active Inventory Monitoring tool for Mazda North


Sony Electronics, San Diego, CA

Jan 07 -Sep 08

Technical Lead/Sr developer

Environment: Java/ J2EE, Websphere Commerce Server 5.6.1, Websphere

Application Server 5.1, Oracle 9i, DOJO, JSP, Solaris, SAP is the official online store for Sony to sell various

range of its products to the direct system supports

the B2C, In B2C customers buy the available products online, SonyStyle has

Five Environments like Development, QA, Staging, CM, Preview and

Production, Application is hosted on IBM Websphere Commerce Server 5.6.1 on

top of IBM Websphere 5.1 on a Solaris Environment.

Sonex [Sonex] is the B2B store for Sony. This is the one of

the key income source for Sony. Application is hosted on IBM Websphere

Commerce Server 5.6.1 on top of IBM Websphere 5.1 on a Solaris Environment.

The Sony ExpressNet platform targets to build integrated front end

solutions for different areas including eCommerce, customer service, sales

and marketing.

Key Contributions includes requirement analysis; automation of manual

processes, feed process automation, custom mail communicator etc.

HealthE, CA/Australia

Sep 05 - Oct 06


Designation: J2EE Lead

Environment: Java/ J2EE, Struts, Java Script, XML, SOA, Oracle HTB, LDAP

/OID, Oracle, BPEL Process Manager, JBoss 4.0.2.

HealthE is a Health and Wellness corporation, specializing in Health

Informatics. Healthe Is:

Vertical Market expertise in Health Informatics, being a leading brand of

Health and Wellness technology and Informatics delivering direct to the


Ocwen Financial Corp, West-Palm Beach, FL May

04 -Aug 05


Designation: Sr. Software Engineer

Environment: Java / J2ee, Oracle 9, Jbuilder X, Jrun 4, Weblogic

Bankruptcy is a federal court process designed to help consumers and

businesses eliminate their debts or replace them under the protection of

the bankruptcy court. This process involves process of liquidation (Chapter

7), or under reorganization (Chapters 11, 12 and 13) court will allow you

to repay with alternative plans. This project allows handling the

Bankruptcy processes automatically and eventually.

The Major modules involved are:

. Bankruptcy Verification, Bankruptcy Filing, Proof-of-Claim,


. Consent Order and Bankruptcy Discharge

CitiBank NA. Jan 03 -

Apr 04


Designation: Software Engineer

Environment: Java/J2EE, CORBA, iPlanet, RMI, SSL, Solaris

RBCS (Regional Balance Control System) is a highly automated credit

checking facility to its Clients (CitiFT, FTN and TRIMS).

Net2people Mar

02 - Dec 02

Designation: Software Engineer

SQL Star International, HYDERABAD, India May

00- Feb 02

Designation: Software Faculty


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