Management Manager

#**, ********** *******, ****************, ************** PO, BANGALORE – 560 097

+91-974*-**-**** ***.*.********@*****.***

Rajesh AnanthanarayananAN

A successful and highly professional with extensive expertise in Project Management / Program

GENERAL

Management / Service Delivery. Enjoys being part of, as well as leading, a successful and productive

PROFILE

team. Commercially astute and highly experienced in many aspects of consulting and management

including Solution Design, Analysis, Project delivery and Service delivery of cloud based solutions. A

strong leader, motivating teams to deliver effective solutions and the highest levels of performance.

Able to demonstrate the motivation and commitment required to achieve objectives and meet tight

deadlines. Possesses excellent interpersonal skills and can communicate concisely at all levels.

Seeking senior to top level assignments in with reputed organizations.

Project/Program Management professional with over 15 years of experience, presently

PROFESSIONAL

SUMMARY associated with Replicon Software Ltd., Bangalore

Managing large, complex projects, Programs in tune with the core business objectives from

initiation through delivery

Delivery focused with excellent communication & influencing skills & the ability to manage

multi-disciplined teams across geographies, business & technical functions.

Setting up and managing PMO, vendor consolidation and transition management.

Leading cost estimation, margin analysis, risk identification, customer negotiation, drafting

project SOW, proposals and responding to RFP/ RFI.

Assessing customers' business needs, and then providing best-fit solutions, talent selection,

closing and on-boarding, considerable experience in stakeholder, relationship & account

management

Embedding Six Sigma cultures (Implementing VOC, CTQ, SIPOC, Process Mapping, FMEA,

Root Cause Analysis, Waste Reduction, etc.)

Managed and delivered high worth Programs / initiatives (Contract Value of $30000 per

NOTABLE

ACHEIVEM annum or higher.)

ENTS

Developed Quality Control Mechanisms to ensure timely delivery of solutions thus ensuring

greater business prospects for the organization.

Worked with stakeholders for enterprise customers to identify their work flow, processes

and business challenges and proposing creative viable solutions to the executive sponsors

such that critical success issues are addressed on a pro-active basis.

Efficiently led a team of Customer Success Specialists in the Enterprise Segment.

Key role in deployment of the CMMI SVC level 5 certification requirements across the

insurance operations vertical at TCS BPO.

Manager – Implementation Services,

EMPLOYMENT

Replicon Software India (P) Ltd., Bangalore – (DEC 2011 – TILL DATE )

HISTORY

Lead the establishment of the Implementation Services. Hiring and managing 36 highly

regarded Implementation Consultants, each specializing in Consulting, Solution design and

Project Delivery.

Key Achievements

Ideated implementation services best-practices and educated the team on how to leverage

them.

Served as a customer’s advocate and added value to the evolution of the Replicon product

suite.

Worked with the team to keep the “Work-In Progress Revenue” within the identified limits

consistently, in order to effectively manage cash flow.

Established measurable KPIs for the team ensuring alignment of their goals to the

organizational objective.

Enabling the team to remain self-motivated through leveraging the opportunities for self-

development.

Effectively managed scheduling and resource allocation.

Assistant Manager, PMO (BFSI Control& Compliance)

TCS eServe Ltd., Mumbai – (APR 2010 – DEC 2011)

Key Achievements

Interact with international clients to understand their business and comprehend their

requirements to further assist the software development teams to develop modules

customer centric modules.

Deployment of the CMMI SVC level 5 certification requirements across the insurance

operations vertical at TCS BPO.

Worked with development team to strengthen the CRM applications used to maintain

customer data & records management.

Assisted in design & development of custom CRM application that was built because of

our unique business structure.

Developed training material detailing the various utilities available in applications for the

end users. Ensured the various modules are understood and the application is utilized to

the optimum levels at all times.

Regional Manager Control & Compliance (Southern Region),

TCS eServe Ltd., Chennai & Bangalore – (MAR 2008 - APR 2010)

Developed, maintained and revised policies and procedures for the Outsourced

Operations and related activities at TCS BPO to prevent improper delivery of service.

Identified, monitored and controlled risks, including Fraud, Compliance and Information

security risks, in the processes being performed for various clients.

Developing/implementing corrective action plans for resolution of problematic issues, and

providing general guidance on how to avoid or deal with similar situations in the future.

Assisted new projects in identifying and documenting risks and related controls, during the

time of migration / development. Scheduling and conducting compliance monitoring

reviews at delivery centers located across India.

Developing recommendations for corrective action based on review findings and working

with department heads to refine recommendations.

Page 2 Rajesh Ananthanarayanan

Assistant Manager, Mortgage Operations,

TCS eServe Ltd., Mumbai & Chennai – (JUN 2003 to MAR 2008)

Entrusted with the transition of two processes integrating the technical minutiae and

ensured their efficient operations.

Spearheaded a team of 25 Transaction Processing Executives in US Mortgage

processes, mentoring and honing their skills in the achievement of bottom-line goals in highly

demanding environments.

Ensure all the key metrics of the SLA are met consistently, provide value added

services to the client and ensure their retention to enhance business prospects.

Enhanced the process to maximized efficiency and productivity that ensured greater

business prospects for the organization.

Developed reporting mechanisms using MS Office applications for enhanced internal

communications and MIS management.

Implemented COPC procedures within the process to enable audit readiness.

COMPANY: AOL Inc., Bangalore

PREVIOUS

EMPLOYMENT JOB TITLE: WFM Analyst – (JUN 2002 – JUN 2003)

COMPANY: NIIT Ltd., Bangalore

JOB TITLE: Territory Executive, Mahiti Sindhu Project – (NOV 2000 – OCT 2001)

COMPANY: Karvy Consultants Ltd., Bangalore, Hyderabad

JOB TITLE: Junior Database Administrator – (SEP 1998 – NOV 2000)

ACADEMIC QUALIFICATIONS

QUALIFICATIO

Bachelor’s degree in Business Management (Marketing), M.S. Ramaiah College of

NS,

Management Studies, Bangalore University (1998).

CERTIFICA

Intermediate (Pre University Course) from M S Ramaiah Junior College, Karnataka

TIONS &

Higher Secondary Board (1995).

MEMBERS

HIPS

TECHNICAL QUALIFICATION

GNIIT from NIIT Ltd, Bangalore.

MANAGEMENT CERTIFICATIONS

SIX SIGMA GREEN BELT CERTIFIED, QAI

Project Management Professional (PMP®), Project Management Institute

MEMBERSHIP

Member of the Project Management Institute, Bangalore Chapter.

Page 3 Rajesh Ananthanarayanan

Page 4 Rajesh Ananthanarayanan

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