Customer Service Accounting

JON BALDWIN

206-***-**** ■ **************@*****.*** ■ www.linkedin.com/in/baldwinjon

EXECUTIVE SUMMARY

Financial professional with 16 years of progressive experience managing growth through merger and

acquisition activity. Self motivated leader with strong organizational, analytical, problem solving,

interpersonal and communication skills. Built and led teams recognized for customer service excellence.

Core competencies and expertise include:

• Cash management • Accounting • Process improvement

• M&A integration • Employee development • Bank fee negotiation

• Cash forecasting • Collaborative problem • Owner and bank relations

solving •

PROFESSIONAL EXPERIENCE

EMERITUS SENIOR LIVING 1998 – 2014

Publicly traded (NYSE: ESC) senior healthcare provider with approximately $2B in annual revenue. Merged

with Brookdale Senior Living (NYSE: BKD) in 2014, resulting in the accounting department being moved out

of state.

Director of Cash Management (2004 – 2014)

Promoted from Cash Manager to Director in 2009 as company and job responsibilities grew through

acquisition. Provided direction for all aspects of cash management including design and implementation of

optimal cash structure, customer service for 500+ locations in 45 states, cash concentration, funding wire and

ACH payments, accounting, and preparation of the daily cash position report.

• Directly managed 6 employees (1 Manager and 5 Coordinators).

• Prepared and presented cash forecast to senior management to assist with the decision making process

for timing of acquisitions, debt pay down, legal settlements, and investments.

• Reviewed and posted month end journal entries, and assisted with cash reconciliations.

• Maintained up to date fraud controls – zero fraud losses.

• Working knowledge of SOX internal control and documentation requirements – zero cash management

deficiencies.

• Assisted with quarterly and annual audits.

• Facilitated negotiation and execution of deposit account control agreements and letters of credit.

• Monitored joint venture and managed entity intercompany accounts and cash balances, and requested

working capital as needed.

• Responsible for short term investment decisions for excess cash of up to $50M.

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• Oversaw Payment Card Industry Data Security Standard (PCI DSS) compliance (Level 4 merchant).

• Managed the request for proposal process to evaluate banking partners.

• Negotiated a reduction in bank treasury fees of 40% for annual savings of approximately $240K.

• Developed and maintained banking relationships with Wells Fargo, Key Bank, and Goldman Sachs.

• Invited to join the Wells Fargo Customer Advisory Council, providing feedback and suggestions on the

bank’s treasury services.

Senior Special Projects Accountant (2003 – 2004)

• Automated journal entries for the Cash and Corporate Accounting departments, cutting eight hours off

the month end close process for each department.

• Monitored health and welfare accrual, made suggestions for accrual rate changes, and posted true ups.

• Calculated and posted workers’ compensation, professional liability, and property insurance

allocations.

• Requested withdrawals from real estate tax, insurance, and maintenance reserve accounts.

• Contributed to an accounting software conversion as the subject matter expert on a new A/R program.

• Directed the rewrite of the Business Office Handbook and created a national training program for

Business Office Director Certification.

• Trained Staff Accounting department on the A/R system.

Revenue Analyst (2001 – 2002)

• Completed monthly review of revenue versus occupancy, researching disconnects and providing

reports to management on findings.

• Facilitated corrections related to revenue recognition issues.

Financial Trainer – Eastern U.S. (2000 – 2001)

• Trainer for the Eastern Division responsible for approximately 60 communities.

• Trained Business Office Directors in all areas of the business office including accounts receivable,

accounts payable, payroll, and human resources.

• Audited business offices for compliance with company policy, GAAP, and state and federal

regulations.

• Reported to senior management on issues related to business office operations and training.

• Prepared and hosted training sessions for groups of up to 20.

• Contributed to rewriting the Community Accounting Policy and Procedures Manual.

Payroll Coordinator (1998 – 2000)

• Processed payroll and monitored benefits for 1,500 employees.

• Reviewed and posted journal entries.

• Completed federal, state, and local withholding returns and reconciliations.

VOLUNTEER EXPERIENCE

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EMERITUS EMPLOYEE FUND 2011 – 2014

501(c)(3) non profit organization with approximately $150K in annual donations, providing assistance to

eligible employees of Emeritus Senior Living.

Treasurer

• Summarized contribution and grant activity for the Board, and reviewed financial statements.

• Oversaw annual independent financial review.

EDUCATION & CERTIFICATION

Seattle University Master of Business Administration – Accounting Specialization, 2014.

Washington State University BA Business Administration – Management, 1998.

Association of Financial Professionals Certified Treasury Professional, 2007.

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