Customer Service Account Executive

Patrice Macklin-McNeill

Dispatch Coordinator - Roto-Rooter

Madison, AL

***********@*****.*** - 256-***-****

WORK EXPERIENCE

Logistics coordinator

Roto-Rooter - Huntsville, AL - February 2013 to December 2014

February 2013-December 2014 Roto-Rooter Huntsville, AL

Dispatch Coordinator

• Monitor service technicians in a way that maximizes efficiency and ensures customer satisfaction.

• Route service calls to technicians based on skill codes, location, and customer needs

ER Admitting Clerk

Huntsville Hospital - Huntsville, AL - September 2012 to December 2012

ER REGISTRATION REP II

• Obtains and enter demographic and financial information for all patient types

• Performs registration duties in the Emergency Services Department to include patient registration, insurance

verification and preliminary financial counseling service.

Accounting Representative

Comcast Cable - Huntsville, AL - February 2005 to November 2011

Perform daily reconciliations between bank statements, deposit slip documentation, QuickBooks and customer

billing system

• Process and apply billing system adjustments for non-sufficient funds payments and other types of rejected

payments.

• Assist with compilation of monthly depository reconciliation

• Research missing deposits and/or other discrepancies with bank representative

• Ensure compliance with audit requirements by collecting, organizing, and printing appropriate documentation

and reports for daily/monthly reconciliations

• Communicate deposit issues with local customer service supervisors and upper management.

Customer Advocacy Group

• Contacting and scheduling CDV installations, submitting, tracking, and completing line service request

• Monitor pending orders, interface with various systems (DST, Comtrac, Bedrock, ETS and NPAC)

• Manage escalation processes with internal and external organizations

• Lavastorm Quality Control reports run daily to provide errors on pending accounts

• Monitor various task queues for telephone service orders to ensure timely completion

Retention

• Save and Sell the value of video and data products

• Analyze reasons for disconnection an overcome objections to retain customers

• Maintain cutting-edge knowledge of all products and services of all competitors

Customer Account Executive

• Provide information regarding billing, service problems, products and features

• Correct errors and discrepancies on customer bills as necessary

• Communicate with the customer to find target interest with a variety of products and service offerings

Quality Inspector

Mitchell Plastics - Huntsville, AL - August 2004 to February 2005

Quality Control

• Recommend or provide solutions through designed channels

• Control further processing delivering of nonconforming products until the deficiency has been corrected

• Identify and record any problems relating to the products process or quality system

CRANE OPERATOR

United States Army - Norfolk, VA - December 2002 to December 2003

Supervise the transfer of cargo and passengers by manual and mechanical methods

• Arranged schedules for terminal operations, airfield arrival and departure control groups

• Operate and maintained all types and sizes of winches, cranes, and forklifts

Regional Scheduler

Vance Uniformed Protective Services - Oakton, VA - September 2000 to July 2002

Duties included precise scheduling of over 150 security officers

• Time management of over 34,000 man-hours, and administration of payroll and billing

• Deployment of security officer's assignments, daily interaction with the Regional Director, Area Managers,

Field Inspectors and Site Supervisors

• Provided clients with security coverage and managed their needs and requests and retained the amenability

of tracking and correcting pay problems when necessary.

EDUCATION

General Education

Serra High School - San Diego, CA

1990 to 1994

Business Management

Colorado Technical University

2013

SKILLS

Microsoft Excel, Microsoft Outlook, Powerpoint, Quickbooks

LINKS

http://www.linkedin.com/pub/patrice-mcneill/22/363/374/

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