Customer Service Manager
Resume:
#**, ********.*.**********@*****.***
Derry, NH
Kathleen Peterson
Objective In the past I have worked as part of an
administrative staff and have been responsible for
a variety of clerical duties, imaging system,
receptionist, data entry of cash receipts and
optics. I have worked in retail and know how to
relate to the public in a courteous and friendly
manner. I am timely, reliable and can contribute as
a team player. I work well with very little
supervision and have the ability to learn anything
quickly.
Experience
9/2013-12/2013 Hillside Estates
Derry, NH
Office Administrator
A temporary position as the office administrator
for Hillside Estates. They needed someone for a few
months while they were looking for a permanent
person. The position entailed answered phones,
scheduled appointments for sub-contractors, data
entry; excel work, website work and general filing
and other office responsibilities. I could not
apply for the position there as it was a conflict
of interest as my husband is on the board of
directors of the home association.
4/2008-5/2014 Athena's by Kathleen
Derry, NH
Athena's Home Novelties
Owner of a home party business. This required
excellent customer service and dealing with
anything that might arise, from replacement of an
item to confidential discussions with the
customers. It was my own business, so I was
responsible for all computer work, sale, accounts
receivable and accounts payable..
8/2004-1/2010 Walmart Derry, NH
Department Manager
The position was for a cashier and after a few
months was moved to the position of sales floor
associate. I applied and was given the position of
department manager. This all happened within a year
and a half of my hiring date. I received the
appointment to head of the safety team for the
store and was also PSP Captain. PSP has to do with
personal sustainability program or your carbon
footprint and how the store could reduce it.
9/2002-8/2004 Pioneer Appraisal Derry, NH
Office Administrator
Answering phones, scheduling of appraisals
appointments, data entry, accounts payable and
receivables. I took care of the day to day running
of the office.
1/2000-9/2002 Seaboard International Forest
Products Nashua, NH
Receptionist/Data Entry
Seaboard was a very quick paced business and relies
on the receptionist to get calls to brokers quickly
and efficiently. The position was for a part time
receptionist and data entry person. I was promoted
to full time receptionist later that year and
handled a multi line system with voice mail. It was
not unusual for the company to receive 600 to 1200
calls a day. I was then promoted to administrative
staff and worked as data entry, optics, imaging,
and alternate receptionist and back up personal for
accounts payable.
6/1999-10/1999 Andover Personal/Lakeside
Insurance Salem, NH
Receptionist/Secretary
The position was for Lakeside Insurance Agency as a
temporary employee through a temp agency. The
duties were receptionist, secretary, data entry,
greeting of customer, clients and business
associates. They, also, included the handling of
the mail and
confidentiality was a must due to the nature of the
business.
Education
I graduated from Alvirne High School in 1975 and
have had many life experiences that go beyond the
scope of the traditional education.
Summary When I took on the job of Department manager at
Walmart there was a surplus of older merchandise in
the back room. In three months I had the amount
down to half the amount and in six months had it
down to one third of that. I did this through
creative merchandizing and displays. Then as
Captain of the Safety team, accidents were reduced
due to the implementation of company programs and
there was a reduction in our carbon footprint by
using some local recycling facilities. A fire and
police safety annual safety day was also
implemented for the public to attend thanks to the
negotiations with the police and fire departments
in town.
I owned two businesses. The first one for 4 years
in the antiques and collectibles business, closing
that business due to finding a full time job and
the fact it was no longer profitable to run that
business as the market was flooded with the type of
items I sold. The second was a home party business
for 6 years. I received awards for being 14th and
then 20th in sales nation wide.
I am a hard worker and learn fast. I believe I
would be a great asset to your company.
Business References
DeeDee Barker Loretta April
Hillside Estates Seaboard
International Forest Products
Paul Beasley
Pioneer Appraisal Associates
Tony Hall
Walmart
Personal References
Krista Lee Webb
Exeter, NH
Kristine Fiore
Methuen, MA
Chris Gagnon
Derry, NH
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