IT Technical Program/Project Manager

Anant Srinivasa

West Chester, PA *****

*****.*********@*****.*** 610-***-****

www.linkedin.com/in/anantsrinivasa

Senior IT Manager

Program Management Project Management Engineering and

Operations

Senior Manager with proven record of leading diverse teams in Product

Acceptance Testing, Technical Support, Deployment, Program and Project

Management in Technology industries. Versatile and collaborative leader

with experience in cross-functional team environment. Leads team by example

and with strong sense of ownership.

Leverages customer relations, proactive problem solving, strategic team

building, detail oriented with hands-on approach, and strong technical /

management background, resulting in organization achieving goals, revenue

targets and customer success.

Certified Project Management Professional (PMP), Certified Scrum Master

(CSM) and ITIL v3 Foundation in IT Service Management. Experienced in

traditional waterfall and Agile methodologies. Strong technology background

with MBA, and MS.

Core Competencies

? Program & Product Management ? Project Management ? IT

Management

? Product Acceptance Testing ? Customer Success ?

Engineering & Professional Service

? Technical Support ? Team Building ? Systems

Integration

Professional Experience

TruePosition, INC., A subsidiary of Liberty Media Corporation, Berwyn, PA

Manager, Technical Services 2006 - 2014

Managed Customer/User acceptance of Location Software products. Managed

team of 10 with $5M software release revenues per year. Supported

nationwide deployments for 2 national carriers - AT&T and T-Mobile.

Managed all activities from planning thru closing, including Requirements

Analysis, Scope, Budget, Quality, & Risk management. Key areas managed and

supported included System Upgrade, Downtime management, Disaster Recovery,

new features, OAM&P, Security, and Usability enhancements.

. Developed and verified test plans in field for Location Software

products, including various features, bug fixes, regression, KPIs, End of

Support, and 3rd-party software, resulting in proper implementation of

expected functionality.

. Created and implemented business processes in service transition phase

that ensured successful execution of validation tests and led to customer

acceptance of products for general availability.

. Initiated customer and internal stakeholder reviews of test plans, Method

of Procedures (MOP), reports and customer satisfaction surveys for each

field engagement, resulting in product acceptance.

. Developed and implemented for end-to-end process management, resulting in

effective flow of information and status updates between Operations and

internal stakeholders.

. Provided international RFI and RFP pre-sales support, including technical

documents preparation, research, and reviews, resulting in increased

interest from potential customers for products.

Manager, Technical Support 2002 - 2005

Managed professional services activities, including Escalation Technical

Support, Inter-Operability Testing (IOT) at customer labs, User Acceptance

Testing in field, and deployment for contracts valued at $100M for 2 major

national carriers. Managed team of 6.

. Provided 24x7 on-call Escalation Technical Support to Technical

Assistance Center (TAC) on product issues raised from customer,

maintaining high system availability and meeting customer Service Level

Agreements.

. Performed root cause analysis of issues, preventing future occurrences.

. Developed and validated IOT and FFA (First Field Application) Test plans

of the very 1st release, reaching milestone and paving way for future

deployments.

. Planned, upgraded, and monitored nationwide deployment of approved

software and hardware, resulting in expansion of product footprint.

. Offered Operations expertise to all aspects of product life cycle,

including trouble ticket review, technical documents review, R&D /

Operations Triage, and Knowledge Transfer, resulting in more robust

product design, development, and deployment, meeting customer

requirements.

Anant Srinivasa *****.*********@*****.*** Page Two

TruePosition, INC. (Continued)

Manager, Operations Support 1999 - 2001

Built, mobilized, and mentored team. Managed key aspects of Operations

Support Readiness, from inception to implementation, supporting customer

contracts.

. Developed and validated upgrades, user / administration guides, release /

monitoring process, resulting in internal approval of software releases.

. Automated test plans, set up lab and field test beds and validated end-to-

end system functionality, resulting in system software commercial

readiness for future customer contracts.

TruePosition Key Accomplishments

. Enabled feedback loops. Improved customer satisfaction from 3 to 4.5 on a

scale of 5. Received customer awards.

. Increased team efficiency 50% by streamlining processes.

. Reduced deployment costs 30% by implementing remote support optimizing

resource management.

. Eliminated system outages during FFA by developing robust dry run

process, including field configuration and relevant logistics.

. Exceeded team goals and KPIs despite reduction in force, budget, and

increased work load.

. Demonstrated "can do" attitude to upper management and customers.

. Provided FFA, support, and services for product line, contributing to

cumulative product revenue of $1B.

. Recognized as key player and subject matter expert in FFA.

Additional Related Experience

Manager, Product Support - HUGHES NETWORK SYSTEMS INC., Germantown, MD, USA

1994 - 1999

Led team of 4 engineers to manage TAC (24x7 technical support) on Hughes /

Alcatel BSS / NSS Infrastructure System. The system was deployed in 17

markets across US with contract value $500M. Instrumental in creating the

group from inception. Presented in User Group forums, coordinated with 3rd

party vendors and created various support documents.

Member of Technical Staff - OPENCON SYSTEMS INC., Piscataway, NJ, USA

R&D Engineer - INDIAN TELEPHONE INDUSTRIES, Bengaluru, India

Education

MBA, Penn State University Great Valley, Malvern, PA

MS, Computer Science, Shippensburg University, Shippensburg, PA

BS, Electronics & Communication Engineering, University of Mysore, Mysore,

India

Certification

Project Management Professional (PMP), Project Management Institute

Certified Scrum Master (CSM), Scrum Alliance

ITIL v3 Foundation Certificate in IT Service Management, AXELOS Global Best

Practice

Lean Six Sigma Green Belt Certification, Villanova University, PA

Technical Skills

OS, Languages, UNIX, LINUX, Oracle, Solaris, VxWorks, SQL, RDBMS, HTML, Java,

Database C

Wireless & Location GSM, UMTS, CDMA, LTE, E911, PSAP, SMLC, GMLC, BTS, BSC, MSC,

Technology HLR, VLR, Lb, Abis, SS7, SIGTRAN, UTDOA, ECID, CG+TA, AGPS,

Wi-Fi / Hybrid Location, DAS, RF

Tools and Others SNMP, TCP/IP, WebNMS, MapInfo, Street Atlas, CISCO, IBM

ClearQuest, Remedy, PDLC, SDLC-Agile & Waterfall, DevOps, ITIL

v3

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